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Technical Coordinator Resume

2.00/5 (Submit Your Rating)

New York City New, YorK

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SUMMARY:

  • Achieved a high level of productivity supporting over 100 users
  • Provided first and second level desktop support to clients which includes, configure, troubleshoot, analyze, and upgrading PCs.
  • Lead support for mobile phones, tablets and landlines, with troubleshooting, maintenance and purchasing new equipment.
  • Refined relationship - building skills and experience working collaboratively with users and vendors.

SKILLS:

  • Windows 7/8/10
  • Microsoft Office 2010/2013/2016
  • VPN
  • Citrix and PPTP
  • TCP/IP, DNS and DHCP
  • Apple and Android phone support iPad and Galaxy tablet support
  • Key person for purchasing of phones and tablets
  • Peripherals troubleshooting support
  • Maintenance of Asset Inventory and IT accessories
  • Negotiating contracts for landlines
  • Employee Training and Development

PROFESSIONAL EXPERIENCE:

Technical Coordinator

Confidential, New York City, New York

Responsibilities:

  • Mentored new IT employees to become up to par with the department.
  • Trained new employees on software to be a vital part of the organization.
  • Kept VIP personnel and key users globally connected via mobile phones and tablets.
  • Scheduled meetings and first point of contact of calls for CIO/VP
  • Setup A/V conference meetings

Technical Specialist

Confidential, New York City, New York

Responsibilities:

  • Seamlessly lead and coordinated Office and Windows upgrade for over 100 users,
  • Programmed and optimally maintained the PBX system for entire New York Office.
  • 98% resolution of help desk calls within the 1st day.

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