SUMMARY:

• IT Operations and Management in Federal Government and Commercial sectors
• Hands on experience includes
• Information assurance management, engineering, training, and customer service
• Establishment of IT industry best practices and performance management
• Security Evaluation and Risk Assessment
• Managed, engineered, and performed risk assessment, security testing, and evaluation
• Proficiency with Microsoft Windows Server (2000/2003/2008 R2/2012 R2/2016 for pilot projects), Microsoft Exchange (2003, 2010, 2013), Blackberry BES Server, UNIX/Linux (RedHat, SentOS, Ubuntu), Cisco routers and switches, VMware, and SAN (EqualLogic, Confidential ) support
• Product and vendor evaluation
• Budgeting and Forecasting of IT budgets
• Facilitated acquisitions and divestitures
• Implementation planning and execution of technical solutions
• Cost and efficiency management reducing total cost of ownership and increasing ROI
• Presentations to senior leadership
• Foundational strength in cultivating high performance IT infrastructure teams
• Solid problem solving, service delivery, communication, and supervisory skills
• Efficiency in balancing priorities and deadlines
• Team size 1 - 3 engineers, 7 to 10 engineers for the projects

RELEVANT EXPERIENCES:

Confidential, Rockville, MD

Sr. IT Operations Manager

Responsibilities:

• Manage IT operations on a federal contract for the Confidential Agency.
• Provide strategic technology leadership to the Confidential and the gov-t client.
• Provide support for Production and 3 test environments in a federal and commercial cloud-based datacenters. Lead infrastructure and security-based projects.
• Provide support for the project systems based on IaaS, PaaS, and SaaS.
• Supervise 1 to 3 mid-level system engineers in the team and up to 10 engineers from the different teams for the projects. Lead the process of all changes to the Production environment.
• Act as a Deputy PM when primary PM is on leave/vacation. Manage employees from other teams project-wise and represent the company to the gov-t client.
• Step-up at a critical moment and improved the customer service with the gov-t support team which brought up the federal client satisfaction level that led to a successful contract extension.
• Maintain relationships with other gov-t vendors and teams involved to the project. Participate in creating SOW for the federal client and strategic planning.

Confidential, Rockville, MD

IT Operations Manager

Responsibilities:

• Managed IT operations for pharmaceutical clients as Confidential sub-contractor. Supervised engineer team.
• Heavily utilized contracting and vendor resources for the projects (teams up to 7 engineers).
• Lead the systems development and configuration per client requirements.
• Represented the business for technical implementations with Confidential .
• Utilized Citrix XenServer 4.1 env-t.
• Provided the daily support for the firm computing equipment (desktops/laptops, hosted email system,, company hosted SharePoint, File Share, and backups. Created disaster recovery plan and conducted the disaster recovery exercises.
• Provide the strategic planning to the CEO.

Confidential, Landover, MD

IT Manager

Responsibilities:

• Provided support for daily tasks and projects.
• Supervised engineering team.
• Performed hiring activities and annual evaluations.
• Dramatically improved datacenter performance and reliability.
• Led and completed on-time major FY10 and FY11 projects of Exchange migration from 2003 to v2010 and VMware ESX 4.0 to ESXi 4.1 and restructured the VMware environment.
• Introduced backup-to-disk backups, configured and organized corporate Exchange and SAN storage.
• Setup Dell KASE 1000 Service Desk system and implemented ITIL.
• Managed vendor relationships and performed evaluations on products and technologies.
• Participated in OpEx and CapEx budgeting. Budget size 1.2M$

Confidential, Washington, DC

Lead Systems Engineer

Responsibilities:

• Project manager for Confidential Branch Office Caching Server project.
• Lead IT projects for the Confidential offices worldwide (100+).
• Participated in budgeting activities and provided different scenarios for tasks of the project.
• Developed and maintained the project plan and provided ongoing status reports to upper management.

Confidential, Washington, DC

Lead Systems Engineer

Responsibilities:

• Domain administrator on the enterprise. Managed and maintained domain controllers, Group Policies, group memberships, etc.
• Identified 3 single points of failure on the enterprise network, proposed solutions to management and implemented them.
• Provided and implemented several improvements for IT computing on the enterprise.
• Worked with other groups and departments enterprise-wide and with other healthcare offices on collaborative projects. Coached other team members.
• SME for VMware based on ESX v3.5. Citrix Administrator for the Test environment and configured fully functional Citrix environment that mirrored the production.
• Built and configured Citrix EdgeSight 4.5 for Production. SME on enterprise Exchange 2003 and Symantec Enterprise Vault.
• SME for Confidential CX3-40and for the SQL Server 2005 Cluster.

Confidential, Washington, DC

Systems Engineer

Responsibilities:

• Domain administrator for the agency and a primary engineer on the server team.
• Provided technical lead for 3 other less experienced engineers.
• Was responsible for AD on production environment.
• Managed and maintained domain controllers on production, GPOs, etc.
• Provided support and maintenance on the webservers (IIS 6.0).
• Provided support for morning mission-critical systems and Tier 3 support.
• Was responsible for Citrix env-t for the agency.
• Architected, designed, implemented and performed troubleshooting for the Citrix 4.5 Presentation Servers.
• Confidential administrator. Was responsible for maintenance, troubleshooting, patching and upgrades for Confidential Operations for Windows, Network Node Manager, OVO Reporter,
• Performance Insight and Confidential Internet Services monitoring systems.
• Led a number of agency- wide projects, processes and procedures documentation for the software upgrades and deployments.
• Produced project plans for different projects, policies, SOPs and status report documentation.
• Provided ongoing suggestions for IT best practices and efficiencies in providing the support to IT management.