SUMMARY:

• Technically savvy and highly qualified IT Professional, an expert in management and hands on technical expertise in daily operations, performance and security of company’s infrastructure services, including applications, servers, storage, backup and recovery, database and messaging services.
• Experienced in the research, design and implementation of complex LAN/WAN solutions. Expert at Cisco solutions including but not limited to Cisco Firewalls, switches, routers and VOIP Phone Systems.
• Research and recommend proper current infrastructure needs in both hardware and software for network optimization and security. Keep updated on current technologies in order to be aware of the best use of IT budget.
• Adept in identifying and implementing security solutions in compliance with ISO - 27001, Information Security Management, J-SOX, DPA and using Confidential Security Standard recommendation standards for the use of new and existing technologies, and ensuring solutions are consistent with business objectives, security and strategy.
• Demonstrate strong knowledge in Microsoft based server environments. Extensive experience in system monitoring and analysis, configuring software applications, installation, maintenance, troubleshooting, and technical support. Proven record of success saving costs, and improving customer satisfaction.
• Innovative and ready to provide leading-edge technological business solutions, utilising strong research, problem solving and analytical skills to design and develop appropriate technology. Expert multi-tasker who is can adapt to change and fast paced environments. Global experience and extensive contact with both internal and external customers and vendors to achieve trust and respect.

EXPERTISE AREA:

• IT Manager
• Network Administration
• IT Security & Strategy
• Systems Engineering
• Operations/Infrastructure Management
• Database Administration
• Technology Scalability
• Network/Application Support
• Project Management
• Systems Security/Upgrades
• Technical Support
• SharePoint Administrator
• IT Strategy Development
• Analytical Problem Solving
• Server Optimization

TECHNOLOGY PROFICIENCIES:

Hardware: HP Desktops, HP ProLiant Servers, Multiple SAN Platforms, Cisco Servers, Cisco ASA and ASA w/Firepower Firewalls, Cisco catalyst switches, Cisco integrated routers, Barracuda, Kemp, Liebert A/C and UPS, Cisco VOIP Unified Communications, and Unity Voice Mail. Apple IPhone, IPad, Microsoft Surface and Android Mobile Devices. Laptops and Notebooks.

Software: Microsoft Windows Server 2008 Standard and Enterprise R2, 2012 Server, Active Directory, DNS, DHCP, Power Shell, SQL Server 2008, 2012, 2016, Microsoft Exchange Server, SharePoint 2010, 2016, TCP/IP and other Network protocols, VMWare, Veeam Backup, Backup Exec, Cisco CLI, OSPF, BPG, MPLS, Cisco IPSEC and AnyConnect VPN, Desktops Windows 7, 8.1, 10, Symantec Endpoint Protection, Microsoft Office, Microsoft Access Query and Design, WSUS, Crystal Reports, Spiceworks and many other security and network analyzing programs. UNIX, Linux and ISA.

Previous System Experience: Microsoft NT, 2000, 2003 Server, Windows 98, NT, 2000, XP Pro, Vista, Active Directory, SQL 6.0, 7.0, 2000, 2005, Exchange 5.5, 2000, 2003, Citrix XP, 4.0, 4.5, Microsoft Office 2000, 2003, 2007 MS Project, SharePoint, Symantec (formerly Veritas Backup Exec) 11.d, McAfee Virus Defense Suite, Microsoft Dynamics Accounting/ FRX Reports, Microsoft Front Page, HTML, PHP, Red Hat Linux, Hardware: Compaq/HP Desktops, Servers, Notebook, Printers, Cisco Router, Switches and Firewalls.

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Director of Information Technology

Responsibilities:

• As project manager ensured successful execution of short and long range system improvement plans and leading all aspects of the company’s technological development.
• Created and implemented new security standards required for all aspects of the company. Including but not limited to all hardware and software applications using ISO 27001 and J-Sox, and FIPS encryption solutions in accordance with Federal Confidential requirements for the Trustee office.
• Created and implemented new network infrastructure upgrading existing LAN from 10mb to 1gb and fiber network connections.
• Installed and managed Cisco Firewalls with IPS technology, Cisco switches and routers. Created IPSEC, VPN solutions for remote access. Examined all logs, performed upgrades, troubleshoot and make changes as needed to ensure LAN/WAN and wireless uninterrupted access and security.
• Extensive interactions with Financial Entities to ensure all payments made via Confidential, Confidential or other methods complied with Confidential Security Standards to ensure electronic payments were safe, secure and in full compliance. Streamline policies and procedures to accommodate new technology for the Trustee office.
• Train and supervise top performing staff on proper usage of office technology and security procedures.
• Performed the analysis, evaluation, development, testing and implementation of all computer applications installed on the Trustee network.
• Responsible for all security audits that were conducted weekly, monthly, and annually for the Trustee Office. The office had no data breaches, hacks or malware on any level due to multiple layers of security measures implemented.
• Strategize hardware installations and repairs, including servers, cabling, computers, printers, telecommunication systems, firewall, routers, switches, and miscellaneous office equipment.
• Manage and maintain security systems for hardware, software, data, internet, VPN, and user access.
• Performed budgeting, purchasing, licensing renewals, and inventory of computer system, remote access, VPN, personal computers, laptops, printers, etc.

Confidential, Pittsburgh, PA

IT Manager

Responsibilities:

• A paramount contributor in the successful company savings by over $300K in telecommunication costs by implementing bidding process with at least 3 vendors at renewal of contract.
• Managed the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, peripherals and all telecommunication hardware, software and vendor contracts.
• Paramount in the process of new company acquisitions and the necessary steps to bring them into the corporate infrastructure.
• Proposed and implemented IT solutions to help grow and improve the IT infrastructure and IT systems.
• Oversaw the management of help desk activities and resolved escalated issues.
• Managed all IT-related purchasing and operating budgets.
• Formulated and implemented all IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision in compliance with COBIT and SOX Security guidelines.
• Managed IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.