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Business Analyst Resume

Longmont, CO

SUMMARY:

  • Over 8 years of experience as a Business Analyst in deployment of web - based, client-server applications, developing business processes and system solutions for projects from conceptualization to implementation.
  • As a Business Analyst hands on with Client Requirements, summarizing Client's needs, translating them into Technical Options and Solutions that meet End User Business needs.
  • Broad experience with SDLC requirement elicitation and deployment using Agile Scrum and Waterfall.
  • Adept at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
  • Extensively experienced in Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
  • Ability to plan and coordinate all testing phases including creating Test Plans and conducting User Acceptance.
  • Testing (UAT) and creating and executing Test Scripts/Test Cases, actively involved in Regression, System and Integration Testing.
  • Possess strong knowledge of database management in writing SQL queries using complex joins, grouping, aggregation, nested sub queries, and resolving key performance issues.
  • Comprehensive experience in, Feasibility studies, GAP and Variance analysis, Impact analysis, Risk analysis.
  • High level understanding of Design use cases for Maintenance Requests. Creating system design proposals including RFP’s and RFQ’S.
  • Interacted with business stakeholders to understand their decision-making parameters, analyzing the available data to build Tableau Dashboards and managing the delivery.
  • Real time knowledge of configuration and change management within the corporate environment.
  • Strong interpersonal and communication skills. Capable of working equally well in teams and as an individual.
  • Experience in working with QA team to develop the Test plans, Test scenarios, Test procedures, and Test cases to ensure adequate testing of software both before and after completion.
  • Working knowledge of SOA concepts and Web Services (SOAP and REST-based) and associated mechanisms.
  • Assisted in development of business decision documents as needed by collaborating with DCs, DCPs, business partners, system partners and core teams.
  • Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as trained users to use the system configured.
  • Excellent verbal/written communication skills and strong analytical abilities and can perform well both independently and as a team player.

PROFESSIONAL EXPERIENCE:

Confidential - Longmont, CO

Business Analyst

Responsibilities:

  • Implemented Waterfall SDLC methodology for the development of the project.
  • Wrote complex SQL queries and generated different reports and graphs. Assisted the project manager and the business team in gathering requirements and documenting them.
  • Created Use Cases and UML models using Microsoft Visio and created Wireframes and mockups of the tools design using requisite pro.
  • Developed high level design of new processes and graphically presented them along with text-based requirements to IT management.
  • Worked with MW, front-end application and Documentum (Content management) teams on various projects.
  • Conducted JAD sessions to refine prototypes, prioritize and present use cases.
  • Used Rational Clear Case and Clear Quest for version control and defect tracking.
  • Worked as the primary liaison between the project team, operations team and other ethnical areas throughout the project.
  • Serving as a liaise between Supply Chain, Marketing, Sales, Finance and IT teams and providing analysis to leadership.
  • Leading order management business processes implementation in a global omnichannel project across multiple interfaces with a third-party warehouse and online and offline retail stores.
  • Developed an easy to use system with the ability to display secure balance information directly from the customer's bank account directly for consolidated view of finances.
  • Documentation of SDLC artifacts - Business and Functional Requirement Documents, UAT Test
  • Strategy, Production Implementation Manuals, Business Processes and Security Controls
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data and perform validation.
  • Demonstrated strengths in supply chain planning, demand planning, supply network collaboration, sales and distribution, forecasting, inventory management, material management and transportation planning.
  • Worked with interfaces flowing from Work Management Application, SAP Systems and Documentum to Digital Customer facing application and Internal Admin Portal.
  • Reviewed the Test Plans developed by the testing team for accuracy in testing the application.
  • Provided UAT training workshops with users and documented related artifacts
  • Assisted operations team in developing content and training materials in the form of a usable and search-able knowledge database. Used MS Project to manage schedules, deadlines, and resources.
  • Organized weekly project status meetings, created PowerPoint presentations, and project updates using MS Project for management review.
  • Collaborated with project manager to do Project Planning & tracking, risk management & status reporting and budget control of the production parallel phase.
  • Validated test plans and test scripts, assisted the QA team in UAT and testing of the application in the form of business requirements document.
  • Implemented data blending using various data sources and created stories using Tableau for better understanding of the data.
  • Track order status through available reports and resolves order management issues
  • De veloped advanced queries using SQL to deliver or improve; process automation, data integrity, and adherence to business rule requirements.
  • Transport the data to various delivery points such as data marts or data warehouses in order to maintain the client bill payment information in documentum. ut together Email notification from tableau reports and load errors monitoring to end users as soon as pipelines finish for the game teams to react quickly in case of discrepancy. Produced wire frames and UI design documents. Created HTML prototypes for UI design.
  • Applied Service Oriented Architecture (SOA) standards and best practices to facilitate application, data and services integration.

Confidential - CT

Business Analyst

Responsibilities:

  • For the SDLC methodology, the requirement was eliciting in waterfall and was followed by agile.
  • Followed the Agile methodologies to document functional requirement doc.
  • Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams.
  • Provided status during scrum meetings, participated in backlog meetings, demoed user stories for acceptance and attended retrospective meetings.
  • Preparing Dashboards using calculations, parameters in Tableau.
  • Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
  • Shadow and assist some of the Product Owner activities by providing high level estimates, prioritizing stories for the sprint and maintaining backlogs and release plans.
  • Involved in SCRUM process of AGILE methodology in Requirement gathering, Design, Analysis and monitoring dev teams through Sprints
  • Work with the business team to identify and elicit business requirements, the technical team
  • to ensure feasibility to deliver quality high value features and the user experience team to deliver best practice design which meets customer requirements.
  • Performed GAP analysis by communicating with business head regarding the existing system and upgrades required.
  • Interfaced with users to gather reporting and business requirements to create user stories, analyzed workflow and created new business processes and used JIRA to document use cases and user stories.
  • Facilitated and participated in JAD sessions with the management and the internal users to elicit requirements and ensure all business requirements are satisfactorily captured.
  • Actively worked during analysis and testing phases and supported development team during design and implementation phases of agile development process.
  • Helped create sprint backlogs from the product backlog after sprint planning.
  • Defined process flows for Lead Management, Application Processing, Underwriting and Closing and funding.
  • Developed Stored Procedures, Functions, Packages and SQL Scripts using MS SQL.
  • Defined the various business transactions and business rules dealing with digital payments, online banking, Credit and Debit Cards.
  • Developed and customized batch and real-time client interfaces supporting Money Transfer, Automated Clearing House (ACH) and credit card processing.
  • Conducted requirement sessions with business to elicit future state requirements.
  • Worked with the Design and architect team to review and evaluate the Application for credit and debit card holders to view their activity and pay their bills online without any problem.
  • Used UML diagrams to document the deployment scenarios.
  • Coordinated with data modeling team in building the new data model, which will serve the better needs for Reports Development.
  • Organized weekly Bug Triage meetings with the Dev team and testing team to clear any pending tickets in regards to Bug fixing.
  • Documented Test Plans that contains Test Scripts, Test Cases, Test Data and expected results for the Unit, Integration, Functional, Performance, and User Acceptance Testing, using Test Manager.
  • Proactively worked with development and QA teams to fasten the project delivery.
  • Conducted walkthroughs and documented and involved User Acceptance Test (UAT), provided training to user.
  • Provided production support and released software updates.
  • Documented the entire business process, user manuals with screen-shots for hand over.
  • Using Tableau Desktop, created multiple rich dashboards visually telling stories of the business status, strength & weakness, potentials etc.
  • Channelized Service request using Service Now for Tier 1 and 2 Production Support and Maintain release for builds created.

Confidential, New York, NY

Business Analyst

Responsibilities:

  • Gather and write functional/business requirements used by engineers and programmers on multiple ecommerce applications as well as collaborate with User Experience/Interface designers to develop wireframes/schematics that support such requirements.
  • Coordinating workflow across ecommerce, IT, UI, retail and UAT teams.
  • Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market.
  • Involved in integrating warehouse and order management systems for new and existing customers.
  • Provide product support to Enterprise, Supply Chain, and Order management applications.
  • Worked with management and users to analyze specify and design business applications and document current processes for efficient operations (re-statement on general ledger, account payables and receivables and P/L) using Rational Tool (RUP).
  • Create and execute SQL queries to find clues on what may be causing the opportunity.
  • Also involved in E-Commerce POS testing Product Search, Payment System, Online transaction processing.
  • Demonstrated strengths in supply chain planning, demand planning, supply network collaboration, sales and distribution, forecasting, inventory management, material management and transportation planning.
  • Used Rational Unified Process (RUP)/UML to make an Object-Oriented Design model for the application and used UML for creating the Sequence, Use case, Class, Collaboration, State Chart and Activity using Rational Rose Data Modeler and MS Visio.
  • Exposure to Retail Business Processes - Broad knowledge of how a retail store/ecommerce operates, Sales audit, Inventory & accounting, payment card process
  • Create internal monitoring alarms and reports by designing queries using SQL.
  • Worked on Gathering and documenting PCI regulations and requirements for credit card payments.
  • Work with key business stakeholders, engineering development, and PMO on developing system enhancements.
  • Communicate cross-functionally with senior level management in finance, wholesale, retail, logistics departments to strategically re-engineer business processes and develop solutions
  • Used IBM WebSphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, bill payments modes.
  • Collaborate with the development team on designing clear and concise project requirements.
  • Participate and provide signoff based on User Acceptance Testing results.
  • Offer post implementation support on enhancements that have been introduced into production.
  • Performed GUI testing and analyzed end to end functionality by testing the application manually.
  • Track and report upon testing activities, including testing results, test case coverage, defects discovered and their status on a weekly basis.

Confidential -Manhattan-NYC

Business Analyst

Responsibilities:

  • Involved in customer communication management, web-content management, digital asset management, forms processing, and compliance management.
  • Identified use-cases from the requirements and write use-case specifications.
  • Interacted with stakeholders to get a better understanding of client business processes and gather business requirements for Business Process Analysis and management.
  • Created business process workflow diagrams (activity diagrams) using Rational Rose.
  • Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvements.
  • Developed and reviewed custom SQL queries with use of joins clauses (inner, left, right, full) in Tableau desktop to validate and reconcile data.
  • Worked on the Money Movement Project where Online Banking Clients will be provided with the same user experience and the best internal and external money movement capabilities.
  • Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
  • Worked on Mobile application that provides its users access to basic to advanced features such as Accounts, Transfers, Photo Bill Pay, Remote Deposit, payments, International/National money transfers and various other money movement features.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization
  • Created test plan and test cases for user acceptance testing using testing tools.
  • Conducted informal sessions to develop an architectural solution that the application meets business requirements, resolve open issues, and change requests
  • Used Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change request/defects to streamline the defect/change tracking process.

Confidential - Stamford, CT

Business Analyst

  • Understand and assessed the client’s IT systems and business processes by Interacting with business users and SME’s in loan managers, underwriting heads, heads in credit departments, gathered requirements for business definition.
  • Facilitated JAD sessions with management, development team, users and other stakeholders to define functional requirements.
  • Created Business Requirement Document (BRD), Functional Requirement Specifications (FRS), and Technical Requirement Specification for application development.
  • Established a business Analysis methodology around the Rational Unified Process (RUP) methodology.
  • Explore different phase in the lifecycle and then created the system in a way that the riskier claims could be easily identified and monitored.
  • Created and managed project templates, use case templates, requirement types and traceability matrix in Requisite Pro., and build business analysis process model using Rational Rose.
  • Prepared Use Cases, Activity Diagrams, Sequence Diagrams, and Workflow Diagrams using UML and also prototyped the application, providing screen shots for better visualization.
  • Conducted walkthroughs with the end users and stakeholders to gather the change requests to upgrade or change the specifications for the product.
  • Re-engineered processes to achieve compliance with current methodology, improve process time and reduce customer service time, increase efficiency of operations and minimize risks in transaction processing.
  • Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on a daily basis.
  • Played a key role in the planning User Accepted Testing, test Plans, test cases, test input data and test procedures testing using Test Manager.

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