We provide IT Staff Augmentation Services!

Business Analyst/ Qa Tester Resume

Philadelphia, PA


  • Over 8 years of extensive experience in IT with the emphasis on Business System Analysis and Quality Assurance Testing with exposure to all major SDLC methodologies. Expert in developing Impact Matrix, Trace Matrix, gathering requirements, creating test cases, test plans etc. I am a technically sophisticated and business savvy professional seeking a fast - paced dynamic environment to apply my professional skills in the field of Information Technology, Business Analysis, Software Quality Assurance and Testing. I have been known to always deliver on timelines and to expectations.
  • 8 years of diversified experience in Hospital, Pharmaceutical, E-Commerce, and IT Services industries.
  • Expertise working in Waterfall and Agile SDLC processes.
  • Hands on experience working in Scrum Teams and facilitating various Sprint Ceremonies.
  • Experienced in writing Epics and User Stories, and doing Story Grooming.
  • Conducted requirement analysis techniques such as Business Process Automation, Business Process Improvement, and Business Process Re-engineering.
  • Expert in creating Functional specifications from requirements.
  • Expertise in translating user requirements into System Specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
  • In-depth knowledge and experience in preparation of Traceability Matrix and Impact Matrix.
  • Functional knowledge of Project Planning, Project Design.
  • In-depth knowledge of JAD, RAD, SWOT, CRM, CMM.
  • Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups thus defining the Business Process Model and Data Process Model.
  • Facilitated JAD (Joint Application Design) sessions.
  • Expertise in conducting & facilitating User Acceptance Testing (UAT)
  • Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
  • Interacted with end users to obtain specific system requirements and developed test plans, test cases and test Scenarios.
  • Conducted review meetings of test plan, test design, test readiness and test completion.
  • Experienced in Reporting and verifying the bugs in Quality Center (ALM).
  • Used reusable actions with utilizing the flexible functionalities in QTP.
  • Coordinated with end-users to schedule and support User Acceptance Testing (UAT).
  • Participated in peer reviews of functional specification, application previews, and test plans/test cases.
  • Strong knowledge of database Schemas, SQL Languages, querying Tools (such as TOAD, SQL developer) using Oracle, My SQL and proficient at performing Database Testing, and data manipulation.
  • Strong technical Knowledge of UNIX, shell Script to automate process.
  • Tested the Application in UNIX Environment and collecting the Test data from the Business Team
  • Analyzed and identified opportunities to automate processes and functions.
  • Maintained standard documentation to compliance with CMM level 3 Standards.
  • Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.


Testing Skills: Manual

Testing Tools: QTP, HP Quality Center, ALM, JIRA and LoadRunner

Programming Languages: C, Java, Python, Jenkins, Visual Basic, HTML, XML

Scripting Languages: VB Script, Java Script.

Databases: Oracle, SQL Server

DB Tools: TOAD, SQL Developer, SQL*Plus

Design/Server Tools: MS Project, MS Visio, Web Logic, Web Sphere, IIS, VSS

Operating Systems: UNIX, Linux, Win 2007/XP/2000/NT

Methodology: Waterfall, Agile( SCRUM, XP), Spiral


Confidential, Philadelphia, PA

Business Analyst/ QA Tester


  • Wrote User Stories as per business requirements.
  • Worked closely with Product Owner to manager Product backlog and prioritize Sprint backlog.
  • Conducted Story grooming sessions to ensure QA and Dev understood the Acceptance Criteria.
  • Facilitated Story Pointing to prioritize stories prior to Sprint Kickoff.
  • Created Use cases and Activity Diagrams for teams affected by changes to main application.
  • Serves as a liaison between the business community and the IT organization
  • Worked with stakeholders in defining the high-level Functional Requirements and needs.
  • Conducted JAD and Brainstorming sessions with business and IT teams to understand the business needs, expectations, assumptions, and dependencies during requirement gathering, review and approval process.
  • Gathered the requirements, developed process models and detailed Business Policies, and modified the business requirement document.
  • Created & maintained traceability matrix.
  • Attended and at times led weekly project status meetings with Development Team, Business Analyst, and worked closely to define test scope and test dependency.
  • Involved in development of Business and Technical Requirements in preparation of System Architecture, Information Strategy, and Detailed Design documents for Business Needs and Processes.
  • Aided project manager in conducting impact analysis and preparation of impact matrix for scope changes.
  • Used and updated Rally for User Stories, defects, progress of work for the application
  • Managed and created software test deliverables to ensure compliance of standards and test strategy
  • Documented test artifacts (Test plan, Test cases, Test Matrix) from design documentation and functional specifications.
  • Executed Test Cases across a number of in-house applications.
  • Performed Functional, UI, system, integration, regression and security testing.
  • Analyzed requirements, design document, User story, use case documents and developed detail test cases and test scripts.
  • Created QA procedures and processes for the team to follow.
  • Defined application test criteria based on business requirements, system requirements, technical environment, and user business processes.
  • Designed and developed test plans, traceability matrices, test cases and test scripts from requirements, and other project documentation.
  • Detailed understanding of RACI Matrix (Responsible, Accountable, Consulted and Informed) and prepared Requirement Traceability Matrix (RTM) to map requirement with its origin throughout the process to verify adherence.
  • Established and defined conditions under which tests are to be conducted as well as identify data requirements.
  • Developed and executed manual test cases and test scripts to validate the functionality of InOrder application.
  • Wrote SQL Queries for backend data validation during tested.
  • Managed and reported the testing process and log and track defects using Quality Center.
  • Assisted in creation of Go - No Go report with graphs, risks, testing performed and QA approval or denial
  • Developed & executed test scenarios for User Acceptance Testing
  • Conducted bug review meeting with Business, Project Manager, Project Owner and testing team
  • Mentored new team members.

Environment & Tools: Agile, HP ALM, Rally, Java, Dashboard, Brio, SQL Developer, Mongo, XML, Visio, MS Project, MS Office

Confidential, King Of Prussia, PA

Software Quality Analyst


  • Worked in Scrum team to deliver features through multiple Sprints.
  • Wrote Epics to capture Business Requirements and User Stories to capture detailed requirements (Functional, GUI, Security, Integration etc.)
  • Worked with Product owner and facilitated various Sprint Ceremonies such as Sprint Planning, Sprint Review, and Sprint Retrospective.
  • Review and update Business Requirement Documents, Functional Requirements Specification, User Interface Design Documents and Use Cases to understand the functionality and working of the custom developed application.
  • Facilitated Daily Stand up calls during Sprints.
  • Participated in defect triage meetings.
  • Responsible for creating test cases and the test data for the scenarios that would be performed in Zephyr.
  • Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance.
  • Performing functional, negative, fraud, smoke, sanity, and ad hoc testing.
  • Tracked and reported defects in Jira which was the tracking tool that was used at Confidential .
  • Tested the ETL process for both before data validation and after data validation process in the Data warehouse.
  • Conducted integration testing to ensure data quality checks and business validation rules were being applied successfully during ETL process.
  • Involved in the error checking and testing of the Data warehouse ETL procedures and programs
  • Created and maintained SQL Scripts to perform back-end testing on the oracle database.
  • End to end validation of Order Management system.
  • Analyzed source database, identified cardinalities and Created conceptual, logical ER diagrams.
  • Used PayPal sandbox which was a simulator for PayPal payments and was responsible for creating accounts to be used in the US/UK/Germany for my entire team to use as well offshore teams in Manchester UK.
  • Tested, analyzed and recommended improvement on Dashboard SharePoint site
  • Tested several UNIX shell scripting for File validation and also PL/SQL programming
  • Coordinated and conducted User Acceptance testing (UAT).
  • Design, write and maintain data requests and/or queries to support the business.
  • Arranged weekly team meetings to assign testing tasks and acquisition of status reports from individual team members.
  • Conducted Bug review meeting to discuss resolution of issues

Environment & Tools: Zephyr, JIRA, ETL, Sterling/OMS, GSI Manager/Back Office, Pay Pal Sandbox, UNIX

Confidential, Bethesda, MD

Business Analyst/Test Engineer


  • Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
  • Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
  • Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios.
  • Created Process Work Flows, Functional Specifications, and responsible for preparing Functional Specification Documents (FSD).
  • Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations.
  • Created Use Cases, Data Mapping Documents, Process Flow Diagrams and User Stories and managed all project documentation on SharePoint.
  • Support internal auditors for department audit.
  • Worked with the development team to make sure that they understood the user requirements and that the system developed met those requirements.
  • Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
  • Was involved in Functional System Testing, Integration Testing, and User Acceptance Test using the test cases given by the client before releasing the application.
  • Involved in the development of Test Plans, Test Cases and Expected Results, and coordinated the tests with the QA team to verify implementation of new features and enhancements.
  • Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
  • Participated in walk-through, peer reviews and defect report meetings periodically.
  • Extensively involved in running manual tests on GUI of the applications.
  • Assisted team member in developing automated test scripts and test scenarios using QuickTest Professional.
  • Developed and maintained Requirement Traceability Matrix (RTM) to ensure that all the requirements are covered by the test cases.
  • Fulfilled role of HP Quality Center admin.

Environment: Microsoft Visio, MS Office, MS Project, HP QuickTest Pro, Oracle, Team Tracker, Quality Center, Windows, Unix

Confidential, Herndon, VA

Software Test Engineer


  • Interacted with end users to obtain specific system requirements and developed test plans, test cases and test Scenarios.
  • Conducted review meetings of test plan, test design, test readiness and test completion.
  • Interacted with business analysts and developers to resolve the technical issues so as to meet the client’s requirement for a better quality software product.
  • Attended periodic meetings, teleconferences and led discussions on problem resolution.
  • Performed Manual Testing for testing functionality and GUI of the application.
  • Managed and executed the traceability matrix of requirements to test cases.
  • Experienced in Reporting and verifying the bugs in Mercury Quality Center.
  • Interacted with Developers to follow up on Defects/Issues
  • Participated in various meetings and discussed Enhancement and Modification requests.
  • Used reusable actions with utilizing the flexible functionalities in Quick Test professional.
  • Inserted verification checkpoints, synchronization points, and parameterized data using QTP
  • Involved in manual testing to validate that software meets the requirements
  • Oversees the testing and support environments including software, hardware configuration, and testing tools.
  • Coordinated with end-users to schedule and support User Acceptance Testing (UAT).
  • Established and Managed traceability, Requirements are linked to test cases, ensuring proper test coverage.
  • Involved in writing SQL queries for Backend Testing and to verify the database updates, inserts and deletions etc., of the records, and validate them using TOAD
  • Maintained standard documentation to compliance with CMM level 3 Standards.
  • Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.
  • Created weekly status report to show the Progress of the automation testing effort.
  • Worked with the QA Manager in developing test coverage matrix for the Team Members periodically.

Environment: VB Script, QuickTest Pro, TOAD, Oracle, and Quality Center

Hire Now