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Analyst/team Lead Resume

Franklin, TN

SUMMARY:

  • Proactive self - manager with a background primarily in the telecommunications and consumer electronics industries.
  • My previous experiences have honed skills including decision making, pattern identification, analysis, problem solving, collaborative working, leadership experience, mentoring and coaching, persuasive skills as well as strong writing and presentation skills.
  • I am seeking to capitalize on recent work experience and training to pursue analyst or project manager career opportunities.

SKILL:

  • Leadership
  • Analytical Thinking
  • Conflict Management
  • Change Management
  • Critical Thinking
  • Effective Communication
  • Project Management
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • SQL
  • Teradata
  • Tableau
  • Jira

EXPERIENCE:

Confidential, Franklin, TN

Analyst/Team Lead

Responsibilities:

  • Successfully coordinated efforts of the Data Analytics team to translate departmental processes into automated functions resulting in $300,000+ annualized savings.
  • Developed functional guidelines in support of a major promotional initiative and then worked closely with stakeholders across multiple workgroups on an ongoing basis to identify issues and opportunities for further systems enhancements.
  • Conducted deep dive analysis of work requests and presented findings to stakeholders which were used to provide coaching and to prioritize updates.
  • Completed user-acceptance testing for multiple system updates and developed the necessary test cases based on broad user story statements provided by UAT Coordinator.
  • Achieved Employee of the Month recognition August 2013 and August 2015.

Analyst

Confidential

Responsibilities:

  • Maintained 100% monthly quality and consistently produced leading metric results across all departmental work functions.
  • Actively participated in calibration calls and presentations to share best practices and provide peer coaching.
  • Frequently enlisted as the team point of contact and to provide floor support.
  • Promoted to Senior Representative July 2011 which resulted in increased responsibilities and metric expectations.
  • Leveraged feedback resulting in an approximately 20% performance metric improvement between December 2011 and April 2012.

Confidential, Tukwila, WA

Sales Representative

Responsibilities:

  • Provided sales and customer service support in a fast-paced retail environment.
  • Duties also included concierge service, phone support, product and service demonstrations, inventory audits and store upkeep.

Confidential, Issaquah, WA

Inbound Customer Contact Specialist

Responsibilities:

  • Achieved Team Mentor designation which added responsibilities for monitoring and coaching of new team members.
  • Achieved Team Captain designation which added regular team meeting facilitation responsibilities.
  • Promoted to Team Specialist in 2005 which added additional escalation handling and metric performance responsibilities.

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