SUMMARY:

• About 9+ years of experience in IT with around 5 years of strong experience in Salesforce.com (SFDC) as developer/Administrator including analysis, modeling, design, coding, testing and implementation on various business domains, 2 years of experience using Java technologies
• Completed Salesforce ADM 201(5145305) and Salesforce Platform Developer 1 (6280733)
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Workflow and integration tools like Apex Data Loader etc.
• Expertise in Salesforce technologies that is, APEX, Visual force, Web Services, APIs.
• Successfully Developed and consumed SOAP Web services.
• Experience with process builders.
• Extensive experience in Salesforce.com Setup, Configuration, Customization, Administration, and Data Migration tools like Apex Data Loader etc.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment rule Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Proficient in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs, App Exchange Package & Custom Application, Sandbox data loading and for implementing web services in the application for access to data from different users.
• Ensures that applicable regulations, guidelines and internal procedures related to quality assurance (QA) and validation are followed and applied.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
• Data Manipulation for converting the files to load in the data by scoring them where we use excels to csv and other file conversions.
• Self - starter who is proactive and quick learner with perseverance, strong work ethics and a never ending zeal to better the best.
• Hands on experience with Sales cloud, Service cloud, and Marketing Cloud
• Hands-on experience in various phases Software Development Life Cycle (SDLC)
• Expertise in soft skills including good communication skills, quick learning and multi-tasking are my key strengths. As a part of project assignments, I have been a part of Application Maintenance, Operations Support and Issue analysis, Bulk Data Migration, Server Upgradation, Installation and Implementation of New Customization.
• Experience in developing web interfaces for clients both through force.com Sites and standard web technologies including but not limited to HTML, CSS, XML and Java Script.
• Strong knowledge database and data manipulation skills using SQL. Worked in SQL Server and Salesforce database structure.
• Experience with full life cycle implementation of business solution, including requirement gathering, prototype designing, coding, database/data mart setup, report development, testing, UAT deployment, production and ongoing product support.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex triggers, Visual force Pages, Force.com IDE (Eclipse), Apex Data Loader, SOQL,SOSL, Sandbox testing

SFDC Tools: Apex Data Loader, Force.com Work bench, Apex Explorer, Big Machine Interface, CPQ Force.com migration tool(ANT)

Platform: UNIX, Linux, Windows 7/vista/XP/2000, Sun Solaris

Tools &Packages: Excel, SQL Server Reporting Services, Crystal Reports, Business Objects, Informatics (Power Center 9x), Congo’s

Web Technologies: HTML, CSS, Ajax, XML

Programming Languages: SQL, PL/SQL, T-SQL, C, C++, JavaScript, Java, Python

Version Management Tools: Auto rabbit, GitHub, flosum

Databases: Force.com Database, MS SQL server 2005/2008

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia,PA

Salesforce Developer/ Administrator

Responsibilities:

• Developed an entity relationship data model for various functional, migration and integration requirements on the SFDC platform.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• AS part of integration data extracted from Siebel into salesforce as a part of the weekly and major alignment.
• Created and maintained various email templates for use in Workflows, Auto Assignment Rules, and Auto Response in Sales Cloud.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Connected to the data from multiple-sources by using Wave Analytics.
• Hands on experience in salesforce lightning features and Knowledge of GitHub for code versioning.
• Skilled on Case Management, captured cases from the company's website and customer emails.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created interactive views of that data, and sharing those views in dashboards by Wave Analytics.
• Customized application using Validation rules, Workflow rules, Field Updates, Approval processes, Email templates, Email Alerts, Outbound Messages, Visual workflow and Process Builders.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces
• Written apex REST web service classes for inbound calls to salesforce.
• Used SAQL to access and analyze data in Wave Analytics datasets
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Cooperated with the user group& SMEs to improve understanding of the Portfolio Management and Asset Management
• Worked on integrating salesforce with external application using third party tools via SOAP and REST API Integration
• Developed Custom Visualforce.com Pages for communities.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed custom Lightning Components and used them in developing pages. Developed Application, Controllers, Helper Scripts and CSS for styling
• Interacted with Business Team on day to day basis to translate the business requirement into functional requirements.
• Used Eclipse IDE, Change Sets & ANT Scripts for code migration and worked with Config management tools like sub version & Jitterbit
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Excellent understanding of salesforce.com sales Cloud, Service Cloud, Chatter and Force.com product offerings.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Involved in gathering and documenting requirements and responsible for Project documentation and translating Functional specification to Technical documentation. Followed Agile/SCRUM methodology in delivering the project deliverables.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Standard Set Controller paginating tool to query large data sets. Used apex code best practice methods in order to avoid
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Sales cloud, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential, Fort Washington, PA

Salesforce Developer/ Admin

Responsibilities:

• Designed and customized visual force pages using custom controllers and standard controllers.
• Developed Apex triggers, to achieve user’s desired functionality and have written the dependent test classes.
• Created and maintained various email templates for use in Workflows, Auto Assignment Rules, and Auto Response in Sales Cloud.
• Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked on developing Salesforce Lightning Design System. Involved in developing UI for the quoting process.
• Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.
• Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Administers and supported the CRM application for large number of users in Sales and Service Cloud.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Apttus, Web Services, Data Loader, Java Script, Custom Tabs, Code Migration, Eclipse, Force.com IDE

Confidential, Sunnyvale, CA

Salesforce Administrator /Developer

Responsibilities:

• Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed various Apex classes and Apex Triggers for different functional requirement
• Created Visualforce pages for different page layout and developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Worked on various Salesforce.com Standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Maintained language settings and advanced currency management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to Budget .com site which directs leads to Salesforce CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Performed troubleshooting of user accounts using Login access.

Environment: Salesforce.com Platform, Visual Force Pages, Classes, Controller, Data Loader, Custom Objects, ire, Email Services, Approval process.

Confidential - San Francisco, CA

Salesforce Administrator/Developer

Responsibilities:

• Worked on Requirements gathering/project management for Salesforce.com implementations.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Customized standard Sales force objects like campaigns, leads, accounts, contacts, opportunities.
• Worked with the development team to deploy workflows wherever necessary
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Worked with developers in configuring with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Developed workflow rules, time triggered workflows for various business requirements.
• Created pick lists, dependent pick lists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Act as a liaison between customers and all internal Apttus teams during product related escalations.
• Developed Salesforce.com ETL processes using Cast Iron, Java and Sales force Web Services Java API and ETLs using SQL Server Integration Services and SQL Server.
• Migrated data from Legacy Systems to Salesforce CRM using data loader.
• Performed some customizations on Standard Objects, such as Forecasting/Leads /Accounts/ Contacts and opportunities.
• Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation.

Environment: SFDC platform, Apex Language, SOQL/SOSL, Reports, Apttus CPQ, Custom Objects, Sandbox, Force.com IDE, Workflow & Approvals.

Symmetric Solutions

Java developer.

Responsibilities:

• Played a key role in developing Use Case, Sequence and Class diagrams during design phase using Rational Rose.
• Provide comprehensive WordPress web tutelage & web maintenance assistance to existing website owners
• Extensively used JPA for Object relational Mapping for data persistence.
• Design online stores using ASP & JavaScript: develop custom storefront applications, and custom user-interfaces for client sites.
• As a member of team involved in designing and developing a frame work.
• Builds and develops java interfacing with different backend systems in Mainframe.
• Structured and developed application using EJB/JavaBeans (Model), Servlets and JSP
• Worked on stored procedures, PL/SQL and SQL queries
• VB5 front end application development using DAO/ADO.
• Used Struts Frame work to develop the web tier.
• Interact with business team at client place to resolve requirements gaps and finalize functional requirements
• Used JSP’S to create the front-end screens for the module.
• Used Junit to do unit testing of different modules.
• Created the application as independent services.
• Unit, Integration testing and code review at client place
• Defect fixing and defect prevention analysis

Environment: Java, J2EE, XML, HTML, LDAP, ELB, JSP, JDBC, Servlet, SOAP, Struts, JNDI, Unicode.