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Engagement Director Resume

New York, NY

SUMMARY:

  • 22 years of progressive program management and consulting experience
  • Direct business and IT engagements that are innovative, provide efficiency and value throughout organization.
  • Expert in right - sourcing engagements that are regulatory, technology and business driven which interact with all areas of organization.
  • Engagement director of programs from thought leadership in the planning stages (pre-RFP) to sound execution while using industry standard delivery models.
  • Produce results that provide high value change and improvements across firm in conjunction with a multitude of senior stakeholders.
  • Recommend information management and business process solutions that increase efficiency, reduce costs and grow revenue while aligning to regulatory and market conditions.
  • Excellent leadership, organizational, and analytical skills.
  • Recruit, mentor and manage high-performance, cross-functional service delivery teams.
  • Build long-term partnerships with senior executives (client/internal), staff, vendors and trusted advisor relationships.
  • Partner with senior stakeholders and develop solutions that lead to RFP generation, though leadership and tangible engagements.

KEY EXPERTISE:

  • Program Management
  • Hands-On Delivery Approach
  • Confidential
  • World Class Delivery
  • Software Development
  • Health Care
  • Metrics Driven Leadership
  • System Integration
  • Global Outsourcing
  • Full Program Lifecycle
  • Planning / Oversight
  • Large Scale Programs
  • Portfolio Management
  • Transformation
  • Testing

CAREER EXPERIENCE:

Confidential, New York, NY

Engagement Director

Responsibilities:

  • Turned-around account, growing scope and magnitude of program through improved processes and procedures.
  • As thought-leader, provided key understanding of outsourcing model benefits through impact assessment and risks mitigation that fostered growth of account.
  • Facilitated project metrics and milestone meetings with global senior managers and client representatives.
  • Charged with execution of impact assessment through design and implementation of regulatory, business and IT drivers.
  • Drove understanding of requirements, corresponding design, test case development / acceptance through implementation, training and follow up support.

Confidential, New York, NY

Vice President / Engagement Director

Responsibilities:

  • Facilitated Senior Executive Steering Committee, while advising on strategy, negotiation of deliverables, assignment of roles, reporting structure and workflow. Ensured proper governance through industry best practices and tools.
  • Grew account scope and headcount by 50%; Coordinated large-scale information management project for mega sized data driven/regulatory program.
  • Aligned business process to applicable IT, regulatory requirements and advised stakeholders on prioritized implementation plan, training, training deliverable construction and follow on activities.

Confidential, New York, NY

Principal Consultant/Engagement Manager 

Responsibilities:

  • Facilitated impact assessment related to regulatory and business drivers, gained consensus across multiple business units, senior stakeholders and subsidiaries.
  • Developed solution plan, deliverable mapping, prioritized implementation regarding training, governance and controls of new processes and procedures.
  • Acted as trusted advisor that contributed to program solutions in addition to proper planning and execution of project that led to Signiant growth of account.
  • Gained top performer status due to solid partnerships and senior executives at clients.
  • Functioned as change-agent, getting “buy-in” and adoption of new program guidelines and processes and fostering a high-performance environment.
  • Created SOPs and solutions in Agile/SDLC environment based on industry best practices.

Confidential, New York, NY

Senior Manager/Engagement Manager

Responsibilities:

  • Created metrics, workflow maps and policies to foster accountability and regulatory compliance.
  • Captured impact to multiple work areas, executed corresponding plan around change the bank (CTB) solutions including pre/post launch steering level meetings and dialogue.
  • Designed an implement governance and controls of solution on a staggered/prioritized approach.
  • Grew scope and headcount for account significantly and achieved 100% of stated billable hours.
  • Negotiated favorable terms with vendors to ensure on-time and on-budget delivery.

Confidential, New York, NY

Senior Consultant/Project Manager

Responsibilities:

  • Developed solutions with establishment of partnerships with internal and imbedded resources across multiple lines of business.
  • Engineered solutions such as current state/future state scorecard that gained confidence of client’s customers.
  • Increased productivity and reduced costs through consolidation of systems, platforms, and work groups.
  • Engaged in current state, target state, impact assessment and subsequent implementation efforts for business/IT and regulatory projects.
  • Aligned RFP responses with market, regulatory conditions and industry best practices within Capital Market firms.

Confidential, Edgewood, NY

Professional Services/Product Management/Project Manager/ Delivery Operations Manager/Lead Business Analyst

Responsibilities:

  • Delivered $15 million worth of client trade and market data projects, on-time and on-budget.
  • Built and led support teams for over 15 major banking and brokerage clients concurrently.
  • Reduced costs for clients by developing SEC compliant electronic document distribution system.
  • Conducted training sessions across multiple lines of business for targeted areas of solution.
  • Devised and chaired focus groups for existing client base to stay ahead of curve with industry standards, business/IT and regulatory drivers.

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