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Business Analysis Manager Resume

Boston, MA


  • Product Development
  • Support Services
  • Planning
  • Implementation
  • A technology executive with achievements in product development, custom implementation, organizational process improvement, and operational management.
  • Requirements elicitation strategies Cross Functional Process Improvement
  • Solution Development Life Cycle procedures Executive level reporting
  • Mentoring Roadmap Development
  • Professional Development KPI development
  • Capacity planning Customer engagement


Confidential, Boston, MA

Business Analysis Manager


  • Built BA team from ground up, managing all hiring and onboarding
  • Developed company’s first set of comprehensive design process standards
  • Coordinated with Engineering, Program Management, Product Management in developing company’s SDLC process
  • Developed reportable KPIs for BA unit, reducing errors in work and unnecessary design iterations
  • Collaborated with Product Management and Project Management on all BA capacity planning
  • Worked closely with other teams on continuous process improvement to Scrum
  • Mentored staff in professional development
  • Successfully built a professional team that is highly regarded both within the company and among industry peers

Confidential, Westerly, RI

Global Professional Services Manager


  • Developed work instructions for all team functions to be in compliance with Federal Code of Regulations, Part 21
  • Coordinated with business units around the globe in implementation project planning, coordinating professional resource planning for over 600 customers
  • Reduced project costs by introducing enhanced remote services, reducing resource travel time and costs
  • Conducted comprehensive work studies to ensure PS pricing was correct, making recommendations to business units for price adjustments
  • Provided pre - sales support in validating technical validity and pricing on customized implementation contracts
  • Managed all system integration, clinical content, software upgrades, data migration and hardware forklifts resources for all US based projects

Confidential, Westerly, RI

R&D Project Manager


  • Developed and launched a SDLC procedure that was Confidential CFR 21 compliant and reflective of organization’s capacity
  • Managed unit’s first co-located R&D project, coordinating resources between Shanghai and US R&D locations
  • Established new standards for project initiation, monitoring and closing
  • Reduced time to release on very first major release, more than 6 months more efficient than previous major releases
  • Provided weekly project updates, including risk and risk mitigation plans to executive management in Belgium
  • Transitioned unit’s project methodology from Waterfall to Scrum
  • Lead business analyst for integrations of 3 hospital HIS system implementation
  • Licensing Manager for intellectual property, increasing sales revenue 150% in 18 months
  • Lead implementation analyst for hundreds if HL7 interfaces for clients globally
  • Conducted company’s privacy and security HIPAA gap analysis and cost estimation
  • Sold and implemented software and services to state of Idaho to implement wellness outcomes to entire Medicaid population (180,000 people)
  • Sole business analyst in implementation of hospital’s first electronic claims and payment processing solution
  • Senior QA analyst for scientific patient outcomes tools used in Phase II, III and IV clinical trials

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