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Director Of Information Technology Resume

Ft Worth, TX


Offering 20+ years of progressive experience in Information Technology. Expertise including IT Strategy Development, Cross - Functional Team Building & Leadership, Budget Planning & Management, Project Management, Technical Troubleshooting, and Performance Management.


  • IT Vision & Leadership
  • Strategic Planning & Analysis
  • Program Delivery
  • Budget Management
  • IT Infrastructure
  • Network Administration
  • Network Security
  • IT Staffing & Training
  • Solutions Engineering
  • Compliance
  • Vendor Management
  • Contract Negotiations
  • Systems Integration
  • Help Desk Services
  • End-User Support
  • Telecommunications
  • Disaster Recovery
  • Storage Management
  • Electronic Data Interchange, EDI
  • Information Technology Infrastructure Library, ITIL
  • OSI Model


Operating Systems: WFW 3.11, Windows 95 - 10, Windows NT, Windows Server versions 2003 - 2012, DOS, OS/2, NOVELL 3.11, Android, Mac

Hardware: PC, Mac, IBM 30XX, IBM 40XX, VAX, MicroData, Cisco, Sonic Wall, Watchguard, Avaya

Software: ADP Payroll, Sage PFW, MS Office, MS Exchange, MS Publisher, MS Proxy, MS IIS, MS SQL Server, Sharepoint, Trading Partner PC, Btrade, MS Dynamics NAV, CLEO/Lexicom, Jet Reports, Crystal Reports

Languages: IDEAL, COBOL, COBOL II, JES 370/390, Visual Basic


Confidential, Ft. Worth, TX

Director of Information Technology


  • Lead an IT team across 4 multistate campuses supporting 500+ retail locations and 1,000+ end users and manage an annual budget of $1.5 Million.
  • Ensure appropriate staff, vendors, infrastructure, and management systems are in place to enable secure and available systems and services.
  • Implement new technology solutions or increase utilization of current technology to improve efficiency, productivity, and service in a cost-efficient manner.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary action.
  • Analyze and recommend critical build/buy decisions, identify necessary upgrades, and manage critical vendor relationships and contract negotiations.
  • Prepare and track annual budget to ensure funding supports service needs.
  • Monitor field operations for connectivity to servers to ensure accurate reporting.
  • Mentor help desk team to increase productivity; monitor workstation downtimes.
  • Provide guidance on stabilizing/improving performance of SQL-based web tools.
  • Company has maintained consistent 10% growth annually during tenure and attained historic annual revenue numbers.
  • Designed,planned, and directed a project to separate HLT from its sister company: set up new infrastructure (network and phone system), designed a new data center, managed vendors during new building construction, and led IT staff in move to the new building.
  • Identified and corrected a software licensing compliance issue through in-depth analysis of daily business operations.
  • Improved IT processes and response times to provide a more effective customer experience.
  • Implemented a successful Microsoft Dynamics Navision package install/upgrade.
  • Successfully transitioned call center from PA to TX and implemented new call center tracking system (Enghouse).

Confidential, Dallas, TX

Director of Information Technology


  • Provided EDI and system consulting to 50+ Fortune 500 manufacturers and U.S. military retailers.
  • Ensured IT team provided world-class end-user desktop support and problem resolution for Windows-based systems using Windows 7 Professional, MS Office 97-2013, and various software packages.
  • Managed development, implementation, and administration of mixed Windows Server 2008 R2 and 2012-based LAN.
  • Oversaw and directed departmental procurement, budgeting, and staffing.
  • Conducted vendor selection, contract negotiation, and evaluations.
  • Analyzed daily business operations for standards compliance.
  • Managed EDI/MIS teams for system development and standards.
  • Served as EDI Coordinator; developed corporate EDI standards, documentation, and strategy.
  • Negotiated shipping rates, provided product shipping schedules, and oversaw warehouse shipping and receiving.
  • Maintained system integrity with data entry team management.
  • Instrumental in increasing company revenue by 50% the first 7 years of tenure.
  • Developed a worldwide Inventory Tracking System to generate future reorders.
  • Designed an Hourly Payroll System to interface with ADP that tracks 350+ employees.
  • Implemented successful PFW ERP package conversion/upgrades.

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