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Director Of Physician Relations And Business Development Resume

SUMMARY:

  • Master’s prepared, successful at building and leading healthcare service lines.
  • Establishes successful relationships with medical staff, executive leadership, support staff, and community organizations.
  • Successful business developer with 10+ years’ experience in healthcare, including strategic development, implementation, and project management.
  • Broad experience in the industry with a solid understanding of healthcare dynamics.

SKILLS & ABILITIES:

Management: 10+ years of management experience in the healthcare setting. Managed Patient Scheduling Department of 11 employees, and the Patient Financial Services Department of 45 employees.

Communication: 4+ years of experience managing physician, executive relationships, and community relationships.

EXPERIENCE:

Confidential

Director of Physician Relations and Business Development

Responsibilities:

  • Work directly with employed and independent medical staff to drive incremental volume in service lines aligned with the facility’s strategic plan.
  • Coordinate with hospital CEO to own issues and follow - up. Round daily with both employed and independent providers in the community to discuss service line growth, system updates, and issue resolution / follow-up.
  • Coordinate New Provider Orientations including meetings with department directors and executive team.
  • Project Management for facility initiatives including Emergency Department refresh, construction of new medical office space, and coordination of new Imaging Center.
  • Assigned directorship of Patient Scheduling Department.
  • Oversee all ancillary scheduling for facility including supervision of 11 employees and alignment with over 100 medical providers within the community.
  • Improved 2017 Medical Staff Satisfaction Survey results: Overall Score +15% increase; Communication with Providers +32%; Responsiveness to Providers +20%
  • Responsible for a 47% decrease in average wait time for patient scheduling of ancillary studies over the last 8 months - (Goal of <48hours. Have successfully been under goal for 6/8 months since taking over the department).

Confidential

Director of Customer Service and PAtient Scheduling

Responsibilities:

  • Oversaw Customer Service Department including registration, patient scheduling ( Confidential ), and switchboard.
  • Supervised 45 employees in 8 total areas including the emergency room.
  • Responsible for all facets of the department.

Confidential

Coordinator

Responsibilities:

  • Coordinator of Patient Scheduling (known as Confidential ) including all ancillary tests for the facility.
  • Oversaw 6 employees and built relationships with approximately 100 medical providers within the community.
  • Was promoted to Director of Customer Service Department in August which included supervision of Confidential Department.

Confidential

Lead Hyperbaric Technician

Responsibilities:

  • Lead Hyperbaric Technician at Confidential .
  • Oversaw treatment of all Hyperbaric Treatments for all patients.
  • Assisted in Confidential with treatment of patients.
  • Promoted to Confidential Coordinator

Confidential

REgistration Representative

Responsibilities:

  • Hired as part-time registration representative in the Outpatient Department.
  • Manage Patient Transfer data for Confidential including gathering, analysis, and reporting of all transfers in and out of the system to corporate leadership.
  • Member of Senior Leadership Team for Confidential which includes Executive Patient Safety Rounding of departments.
  • Senior member of Confidential Program including evaluation of nominees, selection of winner, and presentation to the employee.
  • Manager of Provider Business Gratuity Log for facility.

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