We provide IT Staff Augmentation Services!

Salesforce Consultant / Salesforce.com Relationship Director Resume

Houston, TX

SUMMARY:

  • High Level SFDC Business Analyst/Consultant who practices thought leadership principles in developing highly - differentiated business solutions
  • Salesforce.com management for large O&G enterprises (both functional and technical) and complex technical sales (Software, Professional Services, and Overall Data Center Solutions).
  • Adds value through technology consultation with expertise in Cyber-Security, Risk Management, Global Account Sales, Business Intelligence, Strategic Business Planning, and Salesforce Configuration
  • Salesforce .com Implementations, Consulting, Integration, Configuration, Training
  • Highly effective in business engagement using financial models and impact analysis
  • Results-focused and an effectual leader with proven ability to identify new strategic relationships and capture new business opportunities
  • Trusted Advisor to Customers to ensure successful Salesforce rollout & adoption
  • Outstanding success managing projects on small and large scale to meet or exceed expectations, leading and motivating teams in all stages of system and project development including scoping, definition, design, testing, implementation and support
  • Highly adaptable team member with ongoing drive to excel

AREAS OF EXPERTISE:

  • Salesforce Administration & Training
  • Business Analysis
  • Information Integrity and Protection
  • Asset Management
  • Risk Analysis and Impact Assessment
  • Regulatory Compliance
  • Controls Design and Implementation
  • Team and Project Leadership
  • Change and Problem Management
  • Force.com
  • Security Administration
  • Business Continuity and Disaster Recovery
  • Cost Benefit Analysis
  • Executive Leadership
  • Project Portfolio Management
  • Strategic Planning
  • Solution Development
  • PnL Management
  • Change Management
  • Sales/Service Cloud

TECHNICAL SKILLS:

Languages: ASP, .NET, Java, Visual Basic, VBScript, JavaScript, XML, HTML

Development Software: MS Visual Studio, MS SQL, Flash, SAP, MS Office Suite, VPN, MS Project

Operating Environments: Windows/XP/Vista/7/8 Server 2003/2008/2012, Exchange Server

Security Portals: MS Active Directory, Oracle 11i and Hyperion, SAP

Applications: IBM Tivoli Identity Manager, Salesforce, SharePoint

Networks: Cisco, Juniper

Firewall: Checkpoint

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce Consultant / Salesforce.com Relationship Director

  • Advise Big 5 O&G Client with SFDC enhancement project
  • Create Project Timeline/ Milestone Tracker
  • Determine Curriculum for Training
  • Develop Training Materials
  • Train Managers & End Users
  • Create Processes & Workflows
  • Ensure Successful Adoption
  • Build & Maintain mutually benefiting relationships with Salesforce.com AE,CSM,RVPs
  • Work with “At Risk” or ‘Red” Salesforce customers to help them achieve success
  • Strategize & Align with Salesforce on account plan and customer needs
  • Travel to speak/present at multiple Salesforce offices & events

Confidential, Houston, TX

Salesforce Consultant

  • Salesforce Management/Administration during O&G client’s reorganization
  • Advisory role to CRM Consolidation Plan
  • Adoption/Use
  • Configuration (Profiles, Roles, Security)
  • Development (Integration, Custom Apps, Validation)
  • Process Improvement
  • Implemented SalesForce Service Cloud - Cases & Solutions
  • Train Users
  • Advise on Force.com Solutions
  • Marketing Cloud Exact Target
  • Report to Chief Enterprise Sales Officer

Confidential, Houston, TX

Project Manager/Business Analyst Consultant

  • Advise UHY Oil & Gas Client in final project stage of Maximo upgrade to ensure
  • QA/QC Testing
  • Data Validation
  • Manage Project Timeline/Deliverables
  • Work with lead PM on Enhancements
  • Distribute Reports for Executive Management
  • Short term engagement

Confidential, Houston, TX

PMO - Business Analyst V (Lead)

  • Global Rollout of Salesforce to Weatherford
  • Trained the Business globally in multiple regions on Salesforce
  • Conduct Biweekly Focal Point/Stakeholder Meetings
  • SFDC Configuration (Profiles, Roles, Security Controls)
  • Development (Custom Apps, Workflow, Validation, etc)
  • Manage SFDC Platform Governance
  • Reporting/Dashboards
  • PoC for Execs for SFDC Issues
  • Marketing Cloud - Pardot
  • Service Cloud - Cases
  • Install Force.com/App Exchange Add Ons
  • Business Requirements (Functional and Technical)
  • Business Process Improvement
  • Change Management Implementation
  • Communication Planning
  • Apex Triggers for Workflows
  • Liaison to Sales & Marketing for Salesforce Enhancements/Process Changes/Security
  • PMO Sharepoint Site Owner/Admin
  • Data Center Migration Project
  • Installed CLM as a a top level site to Sharepoint environment to capture business processes
  • Migrated Critical Application from Sharepoint to Salesforce

Confidential, Houston, TX

Senior Business Consultant

  • Supervise & Lead Onsite & Offshore development team of 15 to finalize the costs & timelines and follow up for in time delivery of project for Fortune 100 O&G client
  • Supervise the UAT & hand over the development to Production Support team for deployment to Production
  • Managed budget of up to 10 Million US Dollars
  • Responsible for creating project implementation cycles
  • Salesforce Training
  • Salesforce Service/Sales Cloud consulting
  • APEX Triggers and S-Controls
  • Salesforce .com Implementations, Consulting, Integration and Configuration
  • Supervised and directed interactive ERP software integration
  • Development of internal adhoc analysis projects (BI - Business Intelligence), responsible for data collection, analysis, conclusions and presentations for directors of various business areas.
  • Managing a team of Information Systems personnel to design, develop, implement, & operate various platforms
  • Create SLA’s for all support related aspects of the business
  • Sharepoint Site Owner/Administrator
  • SME for Tibbr (TIBCO) at Zebec/iHealth
  • Maintain favorable track record in account penetration and retention, business proposals, contract negotiation and closing
  • Oversaw all of the global strategic development of new business and partnerships for the company

Confidential, Houston, TX

Program Manager

  • Led a team of 18 testers (13 off-shore + 5 on-shore) for SAP worldwide release in Trading
  • Oversaw an estimated risk impact liability of approximately $17 Billion
  • Created in house process development application called “Greenlight”
  • Team Lead on SFDC Rollout to Confidential
  • Technical Lead on project to provide complex automation of SFDC sales channel opportunity management for subscription-based business.
  • Developed custom financial reports for Execs, using VisualForce and Apex
  • Implemented two new applications critical to trading and finance operations into SOD database, mapped conflicting SOD tasks
  • Global Functions IT supports over 600 applications and 30,000 people operating worldwide; The role enables the Business and IT to manage critical information and technology risks through designing effective controls and building risk-centric behaviors with a strong compliance mindset throughout Global Functions
  • Developed a Microsoft Business Intelligence solution for Data Warehouse and OLAP cubes containing over 100 million transactions each day. Built on a 3-rack Microsoft Parallel Data Warehouse (PDW) appliance. Partnered with B.I Voyage and Microsoft.
  • Accountable for Information Risk Management across Shell’s Global Functions, which includes Finance, Human Resources, Business Service Centers and Corporate Services
  • Helped develop and implement a web based tool (STUART) to assist in automating the user re-verification annual exercise

Confidential, Houston, TX

IT GRC Analyst and Security Administrator (Contract)

  • Managed Oracle implementation team which consisted of managing InfoSys resources based offshore in India, staying within project budget and delivering on time
  • SFDC Administration/Configuration/Security
  • Worked directly with CIO to develop IT security policies, procedures and controls documentation
  • Managed administration and control of all network and system access for Confidential worldwide
  • Responsible for asset management of IT resources including liaison with account executives to confirm business requirements, establishing new relationships with vendors to optimize cost efficiency and managing purchase of new assets
  • Initiated audit reports against system access and utilization to analyze potential risks exposures and mitigate potential impacts.
  • Responsible for implementing and enforcing a strong Operational Risk Management Control methodology
  • Designed and implemented an asset purchasing control that would require multiple sign offs before a PO would be issued

Confidential, Houston, TX

Infrastructure Support Team Lead (Contract)

  • Lead for L2 support team servicing Chevron user base and equipment in North America Upstream Deepwater and North America Upstream Headquarters
  • Managed coordination of all resources on GIL 3 (Vista) Rollout
  • Responsible for asset management of software and PC hardware
  • Communicated with L1 helpdesks to resolve known issues and common incidents
  • Provided reporting services to management on support response and resolution rates
  • Supported implementation of Smart Badge security
  • Liaised for internal audit
  • Created and documented processes for management of network updates and fixes

Confidential, Houston, TX

Help Desk Lead Analyst and Administrator (Contract)

  • Managed and administered Lotus Notes R7 implementation
  • Analyst and security administrator for Novartis Pharmaceuticals contract using IBM Tivoli Identity Manager
  • Coordinated with Novartis on all security upgrades and service pack rollouts, including security enhancements to Entrust and PKI Gold VPN
  • Researched and advised Confidential and Novartis on recommendations for process and tool changes to better meet client need and improve service delivery

Hire Now