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Program Director/manager Resume

Blue Bell, PA

SUMMARY:

  • Experienced Sr. IT Program Manager/Director with over 17 years of experience in the development, testing and maintenance/support of IT applications in HealthCare Insurance, Media & Publishing, Life Science, and Telecommunication domains.
  • Passionate about developing innovative IT solutions to achieve business objectives.
  • Demonstrated ability to deliver complex technology programs
  • IT Program Manager at a Confidential for the Consumer Business Program with delivery and staff oversight responsibilities for a $20 million project portfolio.
  • Consulting Director (Program & Engagement Management) for Confidential Health Solutions managing a global team of 30 - 60-application development/support and testing resources.
  • Technical Program Manager/Engagement Manager (100 + global application development and testing resources, $8+ million portfolio per year)
  • Strong Technical Design, Architecture and Problem Solving Skills -
  • Led an architecture team to develop an Architecture blueprint & program implementation plan for 2 business units at Confidential Health Science with total revenue of $500 million.

IT SKILLS:

Methodologies: Agile (Scrum, XP, Lean Kanban), Waterfall/SDLC, Scaled Agile Framework (SAFe)

Programming Languages: C, C++, Java, Perl on UNIX (Solaris)

Databases: DB/2, Oracle 9i/10G, PL/SQL

Dev Tools: Rational Team Concert (RTC), Rational Requirements Composer (RRC), Purify, JIRA/Greenhopper, Planview, Quickbase, Tableau, Makefile, WebSphere Studio Application Developer (WSAD), Ant, Struts

FUNCTIONAL SKILLS:

  • IT Project & Program Delivery
  • Software Development & Maintenance
  • Enterprise & Solution Architecture
  • IT/Cyber Security
  • Global Delivery - Offshore Outsourcing
  • Strategic Account Management
  • IT Advisory Services.
  • Recruiting/Staffing and Talent development

PROFESSIONAL EXPERIENCE:

Program Director/Manager

Confidential, Blue Bell, PA

Responsibilities:

  • IT Director/Program Manager in Global Security leading the implementation of the Privileged User Management Program and Identity & Access Management (IAM) Transformation programs.
  • These multi-year programs comprises 10+ projects that seek to effectively manage & remediate the misuse of privileged access to company systems and applications.
  • Privileged access is being remediated by a combination of reduction/revocation of privileged access (“Least Privilege”) and password vaulting of legitimate privileged access by leveraging Confidential ’s TPAM (PSM/PPM) product suite.
  • Additionally, the IAM systems that provision, review/recertify access and monitor/alert privileged access are being revamped to support a tighter security posture for privileged access and non-person / service accounts.
  • IT Delivery Lead / Release Train Engineer (RTE) for the Program Support function in the Consumer Business Program ($120+ Million project portfolio). Program followed the SAFe (Scaled Agile Framework for the Enterprise) methodology for Agile delivery. Train responsibilities included delivery of -
  • Enterprise Integration Engine Development to support Consumer Business member Correspondence (ID card, SBC’s etc…)
  • End To End & Performance Testing
  • Data/Environment Management
  • IT Delivery Lead for all IT work in the sales, quoting & rating applications for the Consumer Individual market
  • Delivered $30-40 million worth of IT work for the following projects -
  • Healthcare Exchange/Marketplace - Launch a private exchange solution (Guided Selling) for Consumer Individual segment
  • On and Off Exchange Member Renewal - Automatically renew existing membership by mapping them into equivalent plans
  • Coventry Integration - Integrate Broker Sales Portals from Coventry with Aetna systems and migrate select markets on to the Aetna platform.
  • Health Care Reform (HCR) Rating & Underwriting Project - Changes to Rating & Underwriting functional areas to comply with HCR.
  • Proposed & led the successful transition of Individual Market segment to Agile development (SAFe) for the Sales, Quoting, Rating & Enrollment apps.
  • Crafted creative Agile governance and operating model to ease business capacity constraints.
  • Drove the adoption of Agile SAFe methodology and XP practices (Continuous Deployment, Continuous Integration, TDD etc.…)
  • Vendor Contract & Relationship Management -
  • Crafted the Agile engagement SOW for our relationship with a key digital marketing vendor for development of online marketing portal and managed the vendor to the SOW deliverables

Director, Consulting

Confidential, Blue Bell, PA

Responsibilities:

  • Crafted a new contract SOW with SLA’s to align with the client’s corporate dashboard.
  • Identify relevant technical delivery metrics, ensure measurement and present periodically during monthly business review meetings with Sr. Executives at MHS.
  • EPMO dashboard rollout, Continuous improvement, Offshore Best Practices Implementation (Delivery Model, development methodology - Agile).
  • Key Projects included professional service implementations for 10+ health plans, meaningful use certification enhancements and R&D/core product agile development.
  • Reduced Rework Effort by more than 30% resulting in annualized cost savings of more than $150,000 per team
  • Increased Predictability/Productivity
  • Reduced Effort Variance by more than 20%
  • Lower Costs - Increased resource utilization by more than 10% resulting in annualized cost savings of more than 100,000 $ per team by adoption of Agile delivery.
  • Increased Client Satisfaction - Zero major defects on professional service implementations for Health Plans (major Blues - BCBS-Mas, Wellmark etc.) following the prescribed QA methodology

Director, Consulting

Confidential, Philadelphia

Responsibilities:

  • Performed the dual role of program manager and Enterprise Architect.
  • Our team (3 Sr. Architects and our CIO) developed an IT Roadmap for two business units within Confidential with a combined product portfolio of more than 500 million $.
  • The role required familiarity with the business models of companies in the Media & Publishing industry vertical.
  • Track project progress and present status to Confidential executive management on a weekly basis
  • Recommend target architecture for the next generation publishing platform and a 3 year program plan (roadmap) - with costs, time-lines & mile-stones, to migrate to the recommended architecture.
  • Evaluate & recommend products for the target architecture stack. Key categories where we evaluated products
  • Successfully created and obtained sign-off for ‘To-Be’ architecture stack and $40+ million roadmap/Program Plan from both Business and IT Sr. Management including the CIO/CTO in 5 weeks.

Technical Program Manager

Confidential, Dayton, Ohio

Responsibilities:

  • Offshore Program/Delivery Manager with oversight for 100-150 software developers and testers including 6 Project Managers
  • Manage & provide solution architecture inputs into all RFP responses and SOW.
  • Identify relevant IT delivery metrics and present these periodically to Sr. Management. Take Corrective/Preventive action as needed.
  • Responsible for staff alignment, staffing key positions, mentoring and performance appraisals for onsite consultants including engineers, tech leads and managers.
  • Collaborate with functional and business unit managers to develop requirements, facilitate JAD sessions, develop program plans, track program, manage budget, evaluate change controls/ scope changes, report progress, set expectations and manage perception.
  • Annual Cost savings of 2+ million $ by leveraging global delivery models while increasing customer satisfaction (NPS) ratings
  • Successfully transitioned development teams to a Lean Kanban and Scrum Agile methodology resulting in more than 25% increase in team productivity
  • Successfully executed a complex transition involving more than 50 staff positions
  • Facilitated Six Sigma (minimum 2 per application area) value delivery workshops

Technical Project Manager

Confidential, Dayton, Ohio

Responsibilities:

  • Manage an application development / maintenance team of 30 + global resources working in the C/C++, J2EE stack on the UNIX platform (Solaris).
  • Provide technical guidance and design/architecture oversight.
  • The role required hands on application development experience in Java/J2EE, C/C++ and UNIX (Solaris) in an Agile development environment.

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