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Director It Services Operations Resume

Atlanta, GA

SUMMARY:

  • Versatile results oriented, value based, technology leader with 17 years of substantial strategic tactical experience.
  • Skilled in building dynamic teams and aligning their efforts with business goals.
  • To cultivate and implement a customer - centric and technology driven strategies with continuous improvement to enable the organization to achieve high standards of excellence and productivity levels.

WORK EXPERIENCE:

Director IT Services Operations

Confidential, Atlanta, GA

Responsibilities:

  • Selected to Program Manage the 23 million dollar One Confidential Epic Connect Hardware and Infrastructure Program.
  • Leading eight project teams, the scope of work consists of 52 Information Technology closet buildouts, over 1351 Wireless Access Point installations, and over 4500 hardware device deployments.
  • Leader, mentor, and teacher to 6 Technical Project Coordinators. Developed Project Management curriculum teaching WellStars’s Technical Project Coordinators the skills needed to attain their PMI, PMP, or CAPM certification. Emphasizing on the tools needed for leadership, development, independent critical thinking, time management, and teamwork.
  • Developed a cost reduction strategy that expanded Confidential ’s current Managed Print Services plan to an Enterprise solution that includes Copy, Fax and Scan. Saving 3.5 million dollars over 5 years.

Manager IT Services Operations

Confidential, Atlanta, GA

Responsibilities:

  • Managed a 5.5 Million dollar MS Windows 7 migration. Microsoft XP reached End of Life for support and did not meet HIPAA and PCI compliance requirements. Roughly 13,500 XP devices were upgrades within, 5 hospitals, 1 former hospital (now a nursing home), 4 major administrative and IT sites, Approximately 180 WMGs ( Confidential Medical groups), Laundry buildings, warehouses, R&D sites, Users’ homes and on the road (mostly laptops used by Home Health providers and others)

Senior IT Program / Project Manager

Confidential, Atlanta, GA

Responsibilities:

  • Successfully managed a $3.5 million in Network Infrastructure Hardware upgrade for the Epic EHR Implementation. Installed 7500 additional network data connections, 2000 power circuits, and 212 Cisco Catalyst 3850 Series Switches in over 5 major hospitals and 180 Medical group practices.
  • Managing the $300k in upgrade of digital and analog Confidential phones to IP Phones.
  • Managed a $300 million wireless infrastructure upgrade of 160 Confidential Medical Group sites. Performed wireless survey’s, determined AP location based on power and cabling requirements, configured Wireless controllers and AP’s then preformed installations and finally conducted Wireless Access Point Testing, Validation, and Acceptance.

Senior IT Program / Project Manager

Confidential, Columbus, GA

Responsibilities:

  • Key Player in CRHS attaining $3.5 million in additional revenue by accomplishing the Meaningful Use Stage 1 Requirements. Successfully managing essential projects which permitted The Medical Center to meet a set of standards that are defined by the Centers for Medicare & Medicaid Services (CMS) Incentive Programs that governs the use of electronic health records and allows eligible providers and hospitals to earn incentive payments by meeting specific criteria before a set deadline.
  • A proven mentor, providing leadership and direction of the project, business teams, technical teams, change management teams, training teams, and end-users in achieving the corporate deliverables, on-time and on-budget.
  • Managed a program that produced a scalable LAN and WAN infrastructure with highly - available and redundant network connections. The program consisted of 18 projects spanning across all business units with a budget of $1.75 million.
  • Implemented cutting edge technology which allowed OB Physicians to review the external fetal monitoring strips and vital signs and patient status on an IPAD or a Smartphone. Dramatically increasing the quality of patient care.

IT Manager

Confidential, Washington, DC

Responsibilities:

  • Manages relationships - quickly established relationships with key stakeholders throughout the IT organization. Obtains buy-in at project initiation - effectively conveys how the IT initiative contributes to the organization’s purpose and supports the business strategy. Leads global and offshore teams - works efficiently on enterprise-level IT projects across different time zones and global regions
  • Ensures project success - communicates project progress and engages IT senior leadership as necessary to address key issues for on-time delivery. Delivers results which achieves established goals/objectives and successfully delivers on client commitments.
  • Proven Leader - Lead a selectively manned Business Continuity Planning team responsible for the logistical plan on how the Confidential -Intelligence Agency (NGA) will recover from a full or partial shutdown by determining which critical functions are needed first after a man made or natural disaster.
  • Used PMI Project Management Methodologies to lead the upgrade of a $100 million in communications computer system including the replacement of obsolete hardware, and software with new LAN/WAN technology, completing the project $700k under budget.
  • Replaced over two miles of CAT5 unshielded twisted pair Fiber Optic cable in support of new and future critical Information Systems. Project was completed 2 weeks ahead of schedule, under budget and with less manpower specified in the project plan.
  • Developed objectives to maximize use of manpower responsible for prioritizing, processing and disseminating over 50,000 time sensitive messages agency wide, and ensuring 24x7 message handling capabilities and Ops/Intel availability to the NGA Director and executive staff.

Network Engineering Manager

Confidential

Responsibilities:

  • Developed and implemented the first-ever traveling Command Center Communications Cell providing essential 24x7 communication expertise and messaging services to the Director, of NGA, Executive Committee, and Key Component Leaders anywhere on the planet.
  • Implemented essential in house training center responsible for training and certifying military officers and civilians on the proper handling and dissemination of classified and unclassified Defense Message System (DMS) and Multi-Media Message Manager (M3) special category message traffic. Directly responsible for the availability and integrity of worldwide alert and mass notification system (ENVOY), and specialized training for the Crisis Action Team (CAT) personnel ensuring constant state of readiness. Saving over 6% (400,000) in annual training.
  • Initiated network enhancements that cut down time for over 100 critical customer circuits to under 30 minutes; a 50% decrease.
  • Project team lead during the installation of a new ASX 4000 ATM switch conversion, which tripled bandwidth; increased circuit reliability from 92% to 99.5% supporting Operation IRAQI Confidential .

Help Desk Manager

Confidential, Maryland

Responsibilities:

  • Trained technicians to perform installations, preventative maintenance, removals, and relocations of Internetwork equipment critical to network system functionality
  • Led network administrator's troubleshooting efforts to isolate point of failure on network monitoring tools and orchestrated restoration of corrupt software files; problem eradicated with less than 48 hrs of service interruption
  • Analyzes network capabilities for over 50 high and low-rate circuits to determine hardware and software application requirements, providing the plan for a $2.3 million system upgrade.

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