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Sr. Sales Force Developer/ Admin Resume

Charlotte, NC

PROFESSIONAL SUMMARY:

  • 6 years of Salesforce.com Developer/Admin/Analyst of vibrant experience in developing and enhancing Salesforce CRM applications using Sales Cloud, Service Cloud and Marketing Cloud.
  • Expertise in Administration, Configuration, Customization, Development, Implementation, Integration, requirements gathering and Support with Salesforce.com applications in Classic as well as Lightning.
  • Proficiency in building data model by creating apps, objects, tabs, fields with various field types, establishing relationship using Master - Detail, Lookup and Many-to-Many relationship.
  • Subject Matter Expert in SFDC Administrative tasks like creating Profiles and Roles, assigning to users, setting permissions, constructing Page Layouts, enabling Email Services, generating Reports and Dashboards, Lead and Case assignment rules.
  • Developed complex business logics using formula fields, cross-object formulas, validation rules, Apex triggers and roll up summary fields.
  • Experience with Salesforce customization, Security Access, Workflow Rules, Approval Processes, Data Validation, Analytics, Sales, Marketing, Customer Service and Support Administration in Force.com platform.
  • Experienced in working and configuring price quote (CPQ) with Apptus.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
  • Worked on various Custom Objects, Tabs, Salesforce1, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.
  • Extensively worked on Email templates with workflow rules and approval process in contract lifecycle management.
  • Good Understanding on Contract Life Cycle Management as well as Apttus CPQ where it helps you to configure the price and quote deals.
  • Experience in Integration of Salesforce.com platform with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.
  • Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP.
  • Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
  • Experience in migrating data from legacy systems to Salesforce using Apex Data Loader and Informatica on demand.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Extensive experience with various Salesforce deployment methodologies including Change sets, Force.com Plug-in environment, Ant Migration tool kit and Eclipse.
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
  • Extensive experience in creating Test Scripts, Functional testing, Integration testing, System testing, Regression Testing, End to End testing methodologies.
  • Used JIRA Agile for project management and bug tracking.
  • Experienced in scripting languages like HTML, XML, CSS, JSP, WSDL, SOAP, AJAX, APEX Web Services API development skills and Java Script.
  • Experienced using Object Oriented software development (OOD) methodologies like Scrum/Agile Methodology & Test Driven Development (TDD).
  • Proficiency with source control (Git) and backups.
  • Experienced working with Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS:

Salesforce.com Technologies: Apex Language, SOQL, SOSL, Visual Force

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data loader, Command Line Data Loader & Salesforce Work Bench

Programming Languages: Apex, PL/SQL, Java

Web Technologies: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 8i, 9i, 10g, 11g

Packages: Oracle EBS,MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Eclipse IDE

Environment: s: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Sr. Sales Force Developer/ Admin

Responsibilities:

  • Worked with Salesforce team to identify core business objects and optimal user license allocation required to suit business needs.
  • Created a user interface in Lightning using Aura components, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
  • Created reusable reports using Wave Analytics to obtain user login and Salesforce access patterns.
  • Worked on SFDC Integration using Web Services, Apex Programming, Salesforce.com sales cloud and Service Cloud.
  • Worked on web services for prescription tracking, integration with Hadoop for shipping time estimates, Drug and prescription DB for getting medicine.
  • Built customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
  • Integrated App exchange applications to make service cloud more efficient.
  • Implemented case management automation (on Case Object) to track and solve customer's issue and also Implemented Web-to-Case entry and manual case entry for entering customer's cases.
  • Parsed the raw log files obtained using custom scripting and excel functions to suit the project requirements.
  • Worked on Apptus CPQ to automate sales across different locations.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
  • Used Service Now tool to analyze root cause, identify defects/ problem in Apex Classes, Controller Classes & Triggers and developed solutions for temporary & permanent bug fixes.
  • Worked on ETL tool (Informatica) and WebServices API to integrate Salesforce with other applications within the organization.
  • Created lists of individual CRUD hits on all objects that occurred daily inside Salesforce.
  • Provided usage counts for each user listing how many records of each objects are created/viewed/edited/deleted by each user.
  • Responsible for writing multiple triggers, apex classes, workflow rules to keep track of the users in the community.
  • Created a .Net custom handler to insert customer data in Marketing Cloud by using Soap API.
  • Helped business team identify the users with a Salesforce standard license that can be moved to a platform license or partner license to optimize license usage.
  • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Worked with Jitterbit to develop process builder automation.
  • Redesigned customizations currently implemented in Visual force into Classic Components.
  • Created Visual force email templates, New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers
  • Integrated Apex with External services by making callouts that used SOAP and WSDL.
  • Created a web channel for the customers by creating communities. Involved in Creating, Zoning Branding and Customizing Communities in Salesforce.
  • Done with integrations using connectors such as Salesforce, Database, HTTP, FTP and File Connectors.
  • Developed Apex Triggers, Apex Classes and Apex pages. Designed and developed Service cloud and integration.
  • Worked on maintaining the complete contract management using Apptus CPQ.
  • Created reports on percentage of object usage by user profiles and re-configured the profiles to better suit the changing needs of organization.
  • Used Agile and Scrum Methodology for developing Application.

Environment: Apex Language, Apex Triggers, Apex Data Loader, Force.com IDE, Force.com Migration Tool, Visual force Pages, Aura Framework, SOQL, SOSL, WSDL, HTML, CSS, JavaScript, Custom Objects, Tabs, Page Layouts, Apptus, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Production environment, Eclipse IDE Plug-in, GIT.

Confidential, Peoria IL

Sr. Salesforce Admin/Developer

Responsibilities:

  • Worked with the user group for requirement gathering throughout the planning and implementation.
  • Performed the role of SalesForce.com Developer and Administrator in the organization.
  • Developed Visual force pages, Apex classes to allow the customers to register, login and submit their service requests.
  • Responsible for writing Apex, Visual force code containing business functions.
  • Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.
  • Implemented the complete case management solution.
  • Integrated Salesforce with external master data using SOAP and REST API.
  • Used Scheduled Batch Apex for processing large records.
  • Written Apex Classes, Controllers, Extension Controllers and Triggers in the application for various Business/functional requirements.
  • Worked with Jitter bit tool to load data into salesforce.
  • Implemented case management in Service Cloud console. Customized the console using Service Console toolkit and JavaScript.
  • Worked on Wave Analytics platform, created reports and dashboards with the help of Salesforce Wave analytics.
  • Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
  • Setup, maintain and optimize Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.
  • Created Workflows, Approvals, and Email alerts to meet different needs of application
  • Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
  • Worked on creating ETL mapping specifications based on the user requirements.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
  • Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
  • Assisted in creating certain Summary Reports and Dashboards to the business team.
  • Used Agile and Scrum Methodology for developing Application.

Environment: Saleforce.com platform, Force.com, Apex Language, CSS, JIRA, HTML, Visual force (Pages, Components, Controllers & Extensions), Aura Framework, Data Loader, Apex Triggers, Reports, Sales cloud, Service Cloud, Custom Objects, Custom Tabs, Wave Analytics, Email Services, Security Controls, Eclipse IDE Plug-in, Apptus CPQ, SOQL, SOSL, SOAP, REST, JQuery.

Confidential, Bakersfield, CA

Salesforce Developer

Responsibilities:

  • Integrated MS SQL Server using Jitter bit to pump the subscriber data downstream from Salesforce.
  • Regularly keeping tab on client’s requirement to achieve their organization business goals.
  • Performed Apptus CPQ related configuration for product setup.
  • Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
  • Created Custom objects, Page layouts, Custom Visualforce tabs and Components.
  • Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
  • Experience in working with salesforce Marketing Cloud applications for APT automation testing for restful services.
  • Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards
  • Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
  • Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
  • Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Apptus CPQ, Web Services, Reports, Sandbox, Eclipse IDE Plug-in, Workbench.

Confidential

Salesforce Integration Consultant

Responsibilities:

  • Responsible and active in the analysis, definition, design, implementation and deployment of full software development life-cycle (SDLC) of the project.
  • Created various RAML resources to implement REST Based APIs as a part of project implementation.
  • Developed Restful web services using MuleSoft Anypoint studio.
  • Responsible for building integration processes integrating cloud-based applications (SaaS/PaaS), and On-Premise Enterprise Applications.
  • Worked on Mule Soft Any Point API platform on designing and implementing Mule API's.
  • Proficient in Data Integration from Traditional Applications to Sales Force Using REST/SOAP API.
  • Involved in the end to end Development of Projects covering all phases of Software Development Life.
  • Implemented Contract management and revenue management with using of APPTUS CPQ.
  • Created SOAP and REST based service interfaces using Mule ESB anypoint Platform and delivered fast, reliable and scalable integration API codes.
  • Implemented data transformations using Data Mapper and Data Weave in Any point studio.
  • Used various testing tools such as Postman, Soap UI Console.
  • Created REST API using RAML and developed flows using APIKIT Router.
  • Coordinated with various development teams and the testing teams for end-to- end testing in various environments.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Used Mule Data Mapper, Custom transformers for mapping flat file structures to Salesforce interface structures.
  • Created an Apex class to handle the post sandbox refresh for the system.
  • Extensively worked on the Metadata APIs from Salesforce to modify the several settings using the post sandbox refresh Apex class.
  • Maintained Remote Site settings, Workflow Activations, field update deletion and modification from the single Apex class using respective metadata APIs for the same.
  • Involved in data migration and integration using Data Loader.
  • Unit and integration testing for new requirements and get the UAT from the business owner
  • Integration of Salesforce CRM with external applications using Web Services, Metadata API, SOAP and REST.
  • Performed Sales Cloud configurations and used its features such as Lead Management, Email integration, Sales Forecasting, and Wave Analytics.
  • Performed one-way integration and bidirectional integration of App Exchange applications with Salesforce.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Responsible for maintaining and updating Integration Strategy based on current and future Integration needs across all platforms.
  • Developed Integration Reference Architecture with patterns and governance model including exception processes to deviate from standard patterns.
  • Resolved system issues with ticket services and bug fixing.
  • Designed, Developed, Executed and Maintained Automated Test Scripts using BDD (Behavior Driven Development) and TDD (Test Driven Development) testing framework.
  • By using Java script, created custom buttons and executed controllers to achieve the functional requirements. Intensely worked with Apex, Triggers, API integration.
  • Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing and UAT Environment.
  • Experienced Data loader user with knowledge on complex and large CSV files for faster data Integration into the Salesforce.

Environment: Salesforce.com Platform, Web Services, Mule ESB, Anypoint Studio, CloudHub, Apache-Maven, RAML, API, AJAX, XML, JSP, HTML, CSS3, SQL, PL/SQL, JavaScript, Jquery, Web logic, APPTUS CPQ, TOAD, Oracle, SOAP UI, Windows XP & Linux, Apex, Force.com, Triggers, API integration, Workflow & Approvals, Reports, Custom Objects, Custom Settings, Email Services, loading, Git, DML Query, Apttus CLM.

Confidential

Salesforce Developer

Responsibilities:

  • Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Written Test Cases to check code coverage in Apex Classes and Apex triggers.
  • Worked with various sales cloud objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
  • Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Configured new users, profiles, and implemented field level security.
  • Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries
  • Generated Visual Force pages utilizing custom controllers to facilitate order entry and returns.
  • Developed Work flow rules, Time Dependent Action Triggers, email templates to implement the business logic.
  • Responsible for writing Apex, Visual force code containing business functions.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements
  • Solely worked on e-bundling process to catch other requirements using every day apex batch jobs to bundle and send out weekly emails.
  • Designed and Developed Apex classes, custom controllers and extensions.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Developed Custom objects, customizing tabs, Apex Triggers, Test classes for unit testing and code coverage.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com (Pages, Component & Controllers), Workflow& Approvals, Sales cloud, Reports, Custom Objects, Custom Tabs, Email Services, Salesforce.com Data Loader, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Froce.com IDE, Apex Triggers, Apex Classes, Standard Controllers, Visualforce Pages.

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