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Senior Software Engineer Resume


  • I am an associate with Confidential, with 10 years of CRM work experience in the areas of Analysis, Design, Development, Support, Configuration and administration of Salesforce.com and Siebel E - Business Applications.
  • With overall 7.5 years of experience in Salesforce Design, Development and Support projects.
  • Worked as Analyst, Module Lead, Designer, Developer, Administrator, Tester, Support Engineer.
  • Given support in Resolving Design and Functional gaps with BSA’s, QA and Business User’s.
  • Provided Support during E2E unit testing, SIT and UAT phases for defect fixing.
  • Design Discussions with Architect for HLD and LLD.
  • Discussions with middleware and cross functional team for bug fixing, Change Requests, Enhancement’s.
  • Possess comprehensive understanding of CRM business process and its Development Life Cycle .
  • Good Functional Knowledge on E2E Business Life Cycle Sales, Service, Call Centre, Quoting, Order Mgmt., Billing Process.
  • 10+ Years of Experience in Design, Administration, Configuration, Requirement gathering, providing solutions, Implementation of CRM Applications.
  • 6+ years of Experience in Implementation with Objects, Custom Apps, Layouts, Tabs, Record types, Process Builder, Workflows, Approval processes, Reports & Dash Boards.
  • 4+ years of experience on creating Apex classes, Apex triggers, Test Classes
  • 2+ years of experience using Salesforce.com's Lightning Administration: Creating Roles, Profiles, Sharing Rules, Role Hierarchy, Public Group, Manual Sharing.
  • Expert in framing SOQL and SOSL queries to get related objects data in apex classes.
  • 4+ Years of experience in implementation of SOAP and Rest Based integrations with external systems.
  • Knowledge on Lightning Frame work, Applications, Components, Events and designing UI with SLDS.
  • 4+ years of Experience in Data Migration and Manipulation with Salesforce Tools (Import Wizard and Data Loader).
  • Designed Validation Rules, Flows and Approval processes for automated alerts, Auto Response feature, field updates, and Email generation.
  • Worked on deployments using changesets, Force.com IDE, ANT Migration tool.


Tools: Salesforce Cloud, Force.com IDE, Process Builder, eclipse, SOAPUI, Salesforce1, Siebel Sales Cloud, Force.com Siebel, Soap UI, Workbench.



Senior Software Engineer

Technology: Sales, Service Cloud

Language: Process Builder, Declarative Programming


  • Configuration, administration, development of Salesforce.com
  • Requirement analysis, design and develop by direct interaction with user.
  • Designed process flow, Workflow’s, Developed Triggers, Apex classes.
  • Implemented SOAP and Rest Based integrations with external systems TIBCO, CRM, UCM, EBS, Marketo.
  • Supported E2E Unit testing, SIT and UAT Teams.
  • Providing solutions for the production issues and data fixes.
  • Translate client’s business requirements and objectives into technical applications and solutions.
  • Implemented new change requests, Demands and business process.



Technology: Eclipse, Salesforce Editor


  • Requirement Analysis and effort estimation.
  • Preparing Designing documents LLD, HLD.
  • Experience in Implementation with Objects, Custom Apps, Layouts, Tabs, Record types, Process Builder, Workflows, Approval processes
  • Involved in the Development activities as per the requirements using Force.com customization/Apex/Visualforce in Sandboxes (test environments) for the users to test.
  • Implemented Webservices to develop an interface between Open Reach Portal and Salesforce.
  • Providing Show n Tell to the Clients and getting their sign-off for the design.
  • Attending daily stand-up calls and weekly design review calls.



Technologies : Siebel - Configuration, Scripting, Workflows, EAI


  • To understand the existing End to End business process and to guide the Customer for New or existing scenarios designed in the CRM application.
  • Worked on Change Requests, bug -fixing and performance tuning of CRM Application as per Oracle Recommendations.
  • Worked on Customer escalation tickets
  • Unit testing and End to End testing of new scenarios.
  • Impact Analysis for the new Changes/Requirements between CRM and Billing.
  • Based upon feedback from the users, making required changes hence followed an interactive process liked by the client.
  • Quality testing the application from time to time replicating real life data and application usage
  • Trained new joinees regarding BSNL (OSS&BSS) and Siebel Basics.


Functional analyst

Technologies: Siebel Functional - Marketing, Sales, Field Services


  • Have handled major escalation issues by working in four shifts by not escalating it further and solving the problem in time.
  • Interactions with business units and client through telephone and Net meeting on a weekly basis to assist them understanding their requirement in Siebel (service, marketing and sales).
  • Interaction with SAP, TIBCO and Oracle Support Teams for resolving Tickets related to Invoicing, Agreements and Service Orders.
  • Preparation of troubleshooting guides for Siebel (service, marketing and sales) as per requirement standards to make support easy for the team.

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