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Director Of It Operations Resume

Horsham, PA

SUMMARY:

  • Multi - faceted, strategic, and critical thinking, Senior IT Project Leadership Professional with 15+ years of transferable experience in spearheading IT strategies and harnessing technologies to align business requirements and elevate organization performance.
  • Built performance-driven teams, optimized enterprise system capabilities and bridged gaps between business and technology to realize essential integration.
  • Success in cultivating continuity strategies, enhancing IT efficiencies, mitigating risks, and improving systems.
  • Analytical and detail-oriented, with a history and taking on new roles and increasing responsibilities and taking ownership in projects.
  • Recognized for managing multiple projects simultaneously while generating continuous improvements to IT system functionality, coupled with executing all facets of project planning, scheduling, and resource management
  • Earned a stellar reputation for providing input to project scope, schedule, and budgets while leading activities to identify project risks and assist in the development of mitigation plans
  • Leadership and management competencies established through overseeing project teams, directing the end-to-end project life cycle, administering IT budgets / forecasts, establishing strategic IT vision, and hiring and staff
  • Possess track record of success in facilitating expansion, hardware upgrades, and technological implementations - introduced and built management consensus, and deployed software applications and cloud technologies
  • Results-driven communicator and relationship builder, transcends barriers between technology and business, aligning each to capture the highest potential of the organization, resources, and technology investments

CORE COMPETENCIES:

  • Program Management Office
  • Project Lifecycle Management
  • Strategic Technology Advancement
  • IT Process Improvements
  • Software Development Lifecycle
  • Product Development
  • Requirements Gathering
  • Project Risk Management
  • Optimized Resource Management
  • IT Budgeting and Forecasting
  • Production Support Management
  • Regulatory Compliance
  • Employee / Development
  • Relationship Building
  • Stakeholder Engagement
  • Cross Functional Team Leadership
  • Cross Cultural Communications
  • Agile Transformation
  • Scrum Master
  • DevOps
  • Amazon Web Services
  • Microsoft SQL Server
  • Microsoft Project
  • Jira / Atlassian

PROFESSIONAL WORK HISTORY:

Director of IT Operations

Confidential, Horsham, PA

Responsibilities:

  • Perform a highly-visible and all-encompassing Director of IT Operations and Program Management role while leading a team of IT Project Managers supporting cross-functional business units and associated products
  • Demonstrate advanced project management acumen while managing large, highly visible, cross-functional team-based projects from concept to completion
  • Optimize all facets of existing IT systems while tracking and coordinating projects across groups within the organization
  • Cultivate and develop comprehensive standards for the PMO, including development of Excel-based interactive reports for each business unit
  • Facilitate architecting solutions; actively manage infrastructure and budget in AWS
  • Successfully deployed Infrastructure as Code project using Storage Gateway and Cloud Formation to quickly set up multiple copies of production in AWS
  • Managed project to create a system for RMBS model, utilizing fleet of auto-scaled EC2 GPU instances and S3
  • Initiated project to in corporate SQS in RMBS system, lowering project’s EC2 costs by 75%
  • Recognized for coordinating development of new CMBS Single Asset model, facilitating multiple levels of approvals, and planning initial implementation
  • Integrated Confidential ’s Corporate Credit team into Confidential, including system migration as well as integration with Sales, Marketing, Compliance, and Legal teams

Senior Project Manager

Confidential, Horsham, PA

Responsibilities:

  • Accountable for managing IT projects from prioritization to completion including setting timelines, allocating resources, and ensuring the of deadlines with precision and accuracy
  • Administered leadership for project teams by building and motivating team members to meet project goals, adhere to responsibilities, and achieve project milestones
  • Participated in all aspects of the Systems Development Life Cycle, including participating in requirements and code reviews, developing comprehensive test strategies, and verifying code changes prior to deployment
  • Proficiently managed global data team in Mumbai as well as served as the Client Relationship Manager for large Private Client Services clients
  • Prepared detailed project plans for all phases of the project using Microsoft Project and prepared detailed progress reports for stakeholders

Vice President, Senior Business Analyst

Confidential, Horsham, PA

Responsibilities:

  • Partnered with the leadership team to formulate strategies and achieve customer and financial objectives while driving development activities
  • Conducted projects in support of product improvements across multiple teams and resources while proactively delivering leadership within cross-functional teams to achieve project goals with precision and accuracy
  • Administered and managed team of business analysts in gathering and documenting requirements for development of new product enhancements
  • Proficiently delegated responsibilities within the team to align employee strengths with tasks, while optimizing performance, output, and efficiency

Assistant Vice President, Senior Business Analyst

Confidential, Horsham, PA

Responsibilities:

  • Performed a pivotal business analysis role while gathering and documenting requirements to conceptualize, develop, and deploy cutting-edge products while informing the business of risks and opportunities,
  • Operated as a main contributor while acting as the liaison between business sponsors and the IT team throughout the entire development cycle
  • Acted as product owner by gathering and preparing project requirements for various applications with efficiency and accuracy

Production Support Analyst

Confidential, Horsham, PA

Responsibilities:

  • Analytically investigated all application issues and provided operational support for all products. Identified root causes for technical issues and recommended valuable solutions
  • Spearheaded CMBS data loading process while continually increasing efficiency through expanded automation and expansion of existing processes, increasing throughput by 600% in first six months of employment
  • Drafted complex SQL queries for internal use and for distribution to external clients

Business Analyst

Confidential, Philadelphia, PA

Responsibilities:

  • Created requirements documents for company software, drafted SQL queries, provided technical support, trained staff members, improved systems by reviewing current practices and designing modifications

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