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Client Service Executive Resume

Pleasanton, CA

PROFESIONAL SUMMARY:

  • Over 20 years of demonstrated track record of solution envisioning, agile building and launching advanced data & analytics driven business solutions
  • Build and nurture alliances among newer communities across Health Care & Retail platinum accounts while continuously strengthen existing relationships
  • Partner with cross functional business & technical stakeholders and successfully lead them towards unleashing true value of information by means of positioning new technologies, automation techniques and methodologies
  • Ability to engage in understanding complex client problem(s) and effectively translating into MVPs by providing technical and strategic insights
  • Exhibit soft skills to navigate across teams both internally and within client(s) ecosystem and influence in building consensus based on synthesized voice of customer
  • Explore & assess viable solution options based on business value and technical feasibility
  • Collaborate and lead the effort of high performing global teams involved in complex solution envisioning sessions in partnership with CoEs, Architects, Developers and Business leaders
  • Develop frameworks & value creation matrix, set guidelines and establish effective governance models to remove inefficiencies in achieving enterprise wide standards
  • Instrumental in onboarding, mentoring & uniquely positioning teams to undertake business initiatives ranging from $10M to $500M.
  • Align with industry & technology trends to foster innovation, growth and sustainability
  • Comfortable working in multi - vendor setup along with 3rd party product & service providers
  • Progressive thinker and natural problem solver. Comfortable with ambiguity. Enjoy participating in innovative and creative environment. Quick to learn, adapt and perform.
  • Valuable team player with high integrity and loyalty

HIGHLIGHTS:

  • Data & Analytics Strategy & Roadmap Product Management & Consulting
  • Data Management, Integration & Delivery Confidential Centric Insights
  • Solution Architecture, Design & Data Modeling Budgeting & Profitability Optimization
  • Reporting, Visualization & Advanced Analytics Innovative Processes & Frameworks

TECHNICAL SKILLS:

  • Hands on experience on Microstategy, Tableau, Informatica, Oracle, Teradata, Erwin & SQL
  • Working knowledge of cloud platforms like AWS, MSFT Azure, Google Cloud, Big data technologies like Hadoop, Kafka, Spark, Sqoop, Hive, HBASE, Impala

PROFESSIONAL EXPERIENCE:

Client Service Executive

Confidential, Pleasanton, CA

Responsibilities:

  • Manage and nurture community of 305+ developers across 12 projects in Care Delivery( Confidential ), Health Plan ( Confidential ), Digital Corporate Services ( Confidential ), CTO, TRO line of businesses.

Confidential

Program Manager

Responsibilities:

  • Establish metrics to monitor agility, efficiency and reliability of data & analytics platform.
  • Track how business is leveraging data and how data is impacting business outcomes

Confidential, Bentonville, AR

Program Manager

Responsibilities:

  • Evangelize and build data & analytics product roadmap to enable self-service information needs of global Confidential Suppliers, Category Managers & Merchants.
  • Supplier Performance Scorecard, Store Detail, Replenishment Analysis, Sales Summary.
Program Manager

Confidential, Austin, TX

Responsibilities:

  • Developed enterprise Information Management strategy to drive competitive opportunities in advanced analytics
  • Determine product affinity for next best offer. Perform cause and affect relationship between product and price for dynamic product bundling algorithm.
  • Confidential profiling, direct & indirect response attribution of target and control groups for campaign profitability.
  • Vendor Performance and Vendor Outlier(s) to support enterprise wide procurement strategy

Confidential, San Francisco, CA

Program Manager

Responsibilities:

  • Led the redesign & re-platform effort of enterprise analytics solution, to meet the needs of a $10B organization.
  • Successfully transitioned 80% of users on new platform and reduced Confidential by ~30%

Confidential, Foster City, CA

Program Manager

Responsibilities:

  • Developed strategy for Confidential to reinvent dynamic provisioning of BI environments

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