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Senior Consultant Resume

SUMMARY:

Results - oriented, bilingual in French, Senior Consultant with extensive experience in software and high tech, specializing in business analysis, Salesforce administration, and Agile methodologies.

DEMONSTRATED STRENGTHS IN:

  • Business analysis
  • Web content management
  • Salesforce administration
  • Project Management
  • Agile/SCRUM methodologies
  • SharePoint support
  • Globalization/localization
  • Peers and coaching
  • French (bilingual)
  • HTML and CSS
  • Testing eCommerce
  • Customer service
  • Videography and photography

PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

  • Further in Salesforce Administration after obtaining the Salesforce Administration .

Senior Consultant

Confidential

Responsibilities:

  • Conducted a class for PSE employees to transition to Agile methodologies
  • Provided coaching to two teams to kick off their new projects

Business Analyst

Confidential

Responsibilities:

  • Managed a database of 35,000 requirements
  • Created regular and ad hoc requirements status reports for business stakeholders
  • Streamlined change management processes of requirements for the business and technical teams
  • Trained vendors to adopt best practices through workshops

Project Manager

Confidential

Responsibilities:

  • Managed communication and project scoping for the online store's promotions and product launches
  • Managed assets creation and task assignments for the UX team
  • Created worldwide markets' delivery schedule for the Global Project Manager
  • Maintained communication with stakeholders to ensure requirements are met

Owner

Confidential

Responsibilities:

  • Photography / Video Production and stock media creation.

Confidential

Salesforce System Administrator

Responsibilities:

  • Supported new and existing Salesforce users database
  • Created reports, workflows, dashboards, and performed other configurations as needed

Business Analyst

Confidential

Responsibilities:

  • Designed interactive learning missions for retail sales agents via mLevel, a game-based learning mobile application
  • Gathered requirements, plan features, and phone specifications via interviews of business stakeholders and research
  • Created content and game questions to challenge sales agents Confidential the local and national level
  • Migrated an intranet site via Agile Methodologies for insurance agents nationwide to a new portal's SharePoint platform
  • Introduced Agile methodologies to help product owners create user stories via templates
  • Ran daily scrum to assess progress made by the team
  • Ensured identical functionality and UI were maintained through testing
  • Designed a Record Management structure prototype to handle the multiple ways records were saved and organized
  • Defined and created business requirements through interviews and workshops

Project Manager

Confidential

Responsibilities:

  • Tested a Dynamics data migration implementation for Toronto's real estate agents
  • Designed Dynamics CRM test cases with a mixture of manual and logical queries
  • Managed the redesign and launch of a public-facing web site
  • Gathered requirements and managed budget and schedule
  • Helped create and publish content via the Drupal platform
  • Trained stakeholders on editing and updating their content
  • Redesigned a web site where residents can apply for, and track permits
  • Led requirement visualization sessions to define requirements
  • Managed several project teams for various end-to-end web sites launches from estimation, to analysis, design, development, test,, and post launch support.
  • Used proprietary web publishing tools and SharePoint

Web Publisher and Content Manager

Confidential

Responsibilities:

  • Managed Email marketing execution for both US and worldwide emails.
  • Participated in strategy meetings with Confidential marketing managers to get campaigns set up, and provided guidance on how the marketer’s objectives can be met.
  • Coordinated offshore teams to perform QA of campaign setups via SQL logic, privacy compliance, and legal conformity.
  • Troubleshot HTML content issues and established coding guidelines.

Senior Site Manager and Lead Localization Site Manager

Confidential

Responsibilities:

  • Managed teams from design, development, and test to publish and support marketing and e-commerce sites within time, budget, and scope for Confidential .
  • Consulted with and advised stakeholders to evolve and enhance web sites' user experience.
  • Consulted to maximize Search Engine Optimization through tracking and analytics reports.
  • Led the team in localizing multiple Confidential Windows sites for over 50 markets.
  • Created sessions for project managers to adopt localization processes.
  • Encoded, edited, and established guidelines for marketing videos on Confidential Windows sites.

Localization Test Engineer

Confidential

Responsibilities:

  • Developed test plans and performed gaming and media application testing.
  • Certified commercial, technical, and marketing web content for translation, grammar, and functionality.
  • Documented testing methodologies and French grammatical rules.
  • Led a localization team to test the international game newsletter "The Score."
  • Performed French voiceover for the Helix Producer tutorial.

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