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Data Analyst Resume

Alexandria, VA

SUMMARY:

  • To function as a top performing Quality Analyst with a reputable and highly regarded firm, utilizing my superior skills and vast experience to help grow the organization into a global leader within its defined industry sector.
  • A dependable, efficient, and hardworking professional with over 15 years of experience in Office Management / Technical Services /Customer Services.
  • Strengths include excellent communication skills, multi - tasking, and outstanding solid work ethics.
  • Proven ability to analyze and solve complex problems/issues leading to high productivity, establishing and maintaining high levels of customer loyalty and satisfaction.

KEY SKILLS:

  • Effective Communication Skills
  • Exemplary Customer Service
  • Microsoft Office Suites Programs
  • Siebel Database Customer Relationship Management (CRM)
  • Sales Force
  • Web Publishing
  • Team Building Support and Leadership
  • Time Managemen
  • SA
  • SQL

EMPLOYMENT HISTORY:

Confidential, Alexandria VA

Data Analyst

Responsibilities:

  • Conducted insurance verifications to confirm patient benefits, facilitate the prior authorization process on behalf of customers, assist with problem claims, and perform case management to identify insurance and alternative funding sources per program specifications
  • Screened and processed patient assistance applications by determining eligibility and making outbound follow up calls as necessary
  • Updated computer systems on patient enrollment, performed entering in excess of 50-70 enrollments per day high volume productivity environment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications
  • Responded to inquiries regarding PAP operations and requests, such as status of patient enrollment status, product shipments, and returns
  • Also work with distributors and manufacturers to request and track product shipment

Confidential, Charlotte NC

Senior Quality Data Analyst

Responsibilities:

  • Performed data standardized to drive meaningful business reports based on consultation and analysis of internal and external customer and product needs
  • Designed or created queries to extract the desired data and run the report
  • Formatted the data and validate the results. Ensure high quality data is collected in the integrity of the data
  • High productivity Data Entry entering in excess of 100-120 mortgage contracts daily for banking institutions

Confidential, Charlotte, NC

Donor Client Service Support

Responsibilities:

  • Identified, investigated and retrieved suspect-products associated with post donation information, donor deferrals, abnormal or unexpected test results, manufacturing issues and notifications from other sources
  • Immediately gain control of suspect products when indicated. Performed consignee notifications to gain control and retrieve suspect products
  • Advised regions, consignees and others to control suspect products using computer notifications, inventory systems, and telephone and e-mail systems
  • Responded to requests from regions and hospitals concerning bacterial contamination of components
  • Maintained Blood Services records in accordance with ARCBS directives and FDA, state and federal regulations
  • Researched records in order to retrieve requested information
  • Performed all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), regulations outlined in the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA) and other applicable Federal, state and local regulations
  • Performed high productivity daily data entry in excess of 40 or more gain control or retrievals

Confidential

Office Assistant/Data Entry Clerk, Newport News, VA

Responsibilities:

  • Greeted, instructed, directed and assisted patients and visitors upon arrival to the service area or via phone
  • Responsible for accurate data collection, documentation, performed high volume data entry and data retrieval
  • Performed patient registration, verification and assisted in maintaining medical records and filing systems Provided clerical and secretarial support to multiple departments

Confidential, Newport News, Virginia

Laboratory Technician/Trainer

Responsibilities:

  • Comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities
  • Operated, maintained, and performed troubleshooting of Auto-C plasmapheresis machines within scope of training, referred advanced troubleshooting to certified technicians
  • Maintained complete and accurate records, in accordance with cGMP
  • Obtained samples from plasma units for testing
  • Pack plasma into designated boxes and prepare shipping labels
  • Entered donor information into the Donor Information System (DIS)

Confidential, Hampton, Virginia

Customer Lifecycle Representative

Responsibilities:

  • Was responsible for resolving escalated customer issues and proactive retention initiatives
  • Provided advanced support as well as secured contract extensions and selling additional services to the customers
  • Collaborated with team members and other departments to resolve complex and challenging issues
  • Involved both inbound and outbound calling, and included monthly performance objectives that must be met

Confidential, Danville, Virginia

Technical Support Specialist/Quality Assurance

Responsibilities:

  • Provided Technical support to Small Office/Home Office
  • Responded to customer questions and solve problems according to standardized procedures while maintaining a courteous manner
  • Led customers through process of resolving the Software and Hardware issues
  • Monitored and coached Representatives and Agents regarding client Specific procedures and requirements
  • Answered questions from Representatives and Agents by staffing "Mentor Line"
  • Participated in quality calibration sessions to correctly conduct quality evaluations of Representatives and Agents calls and provide feedback

Confidential, Danville, Virginia

Medical Records/Receptionist

Responsibilities:

  • Responsible for multi-phone system; directed callers to destination and recorded name, time of call, nature of business and collect and distribute mail, e-mails, and messages
  • Confirmed appointments, maintained files of medical records and correspondence, including paper

Confidential, Danville, Virginia

Communications Professional/Technical Services/Customer Services

Responsibilities:

  • Responded in a timely manner in executing all internal and external Communication, in accordance with proper guidelines and procedures
  • Directed voice communication throughout entire enterprise utilizing effective business objectives to achieve high levels of productivity
  • Maintained company telephone directory in AS/400 and Micro Call System, to provide updated information throughout entire enterprise, which included handling an excess of 1500 calls per day
  • Greeted all external vendors and guests with daily passes, directions and notified internal department representatives for meetings and conferences

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