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Technology Architect Resume

San Diego, CA

SUMMARY:

  • Successfully Designed and Delivered IT Infrastructure (Windows, Linux & Novell, VMware, Networking (Active and Passive), Layer 3 Network (HP and Confidential ), Network Connectivity IP PBX - VoIP in Enterprise Datacenter
  • Designed and Managed Datacenter for Enterprise and Co-Lo Space
  • Designed and Implemented Active Directory Domain Controllers for multi-site environment, AD Sites and Services, Domain and Trusts, FSMO Roles, Windows Server Backup/Recovery (Bare Metal)
  • Designed and Implemented Virtualization with VMware ESX/ESXi (3.0, 4.x, 5.0, 5.1, 5.5,6.0), VMware vSphere, VMware vCenter Server and Appliance, VMware Workstation, vConverter, VI Client and web client
  • Designed, Implemented and Administered Confidential ( Confidential ) with device control for securing environment, Folder Structure, Access Rights, Disk Quota Management, RAID, Imaging Solution (by using Norton Ghost, Acronis)
  • Redesigned Architecture to improve performance and expand capacity of Compute/Storage-HP-3PAR/Backup in 3-Tier environment
  • Expertise in IT Infrastructure Management - Windows and Backup Administration (VERITAS- Confidential Backup Exec), Virtualization with VMware, Networking, RedHat and CentOS Linux, Novell Netware
  • Well Versed with Active Directory, DNS/DHCP, WSUS, RADIUS (Network Policy Server) Group Policy Management including fine grained policy, FTP server, IIS, Print and File Server
  • Participated in Implementation and Compliance of BS7799/ISO27001 Security Standard
  • Budget and Procurement of Hardware and Software for IT department and Including Support Contracts
  • Technical Project Management involving Network Connectivity - LAN/WAN/S2SVPN/VPN, Interaction with Customer’s Technical and Management Team, Efficient Communication with Onsite and Remote Clients
  • Ensured Maximum Availability of IT Resources throughout the Organization and Implemented ITIL Processes for IT Dept., How to Documents for End Users, Designed operation processes and SOP
  • Trained Technical Staff Members to Achieve Performance Objectives, Supported VIP Users
  • Managed IT Department including Staff Performance Management, Reviews and Career Development
  • Vendor Management, Team Management, Remote Infrastructure Management
  • Managed 24x7 IT Operation with client defined SLA/SLT and OLA, contributed in designing SLA Matrix, Workflow approvals and defining processes for new projects
  • Good Understanding of ITIL (Incident, Change, Service Desk and Problem Management)
  • Working for Global Clients (mainly USA) from last 10+ years and managed client relations
  • Sound Knowledge on SAN, NAS, RAID and Load Balancers (Citrix NetScaler), Replication for Infra and Databases
  • Designed Architecture for all Infrastructure layers (Compute, Storage, Backup, Network and Database) for Disaster Recovery Data Centers including DB and Infra Replication

TECHNICAL SKILLS:

Desktop Operating Systems: Ms: Dos, Windows 3.11/95/98/Me/2000/XP/Vista/7/8/8.1/10, RedHat Linux, Suse, Mac OS

Network Operating System: Windows NT/ 2000/2003/2008/ R2/2012/R2, Novell Netware, RedHat and Cent-OS Linux

Hardware Platform: Hitachi UCP, HP Rack/Blade Servers, DELL Rack Servers, Confidential UCS, IBM, Datamini, Apple Mac, Intel(x86, x64), AMD

Remote Management Tools: RDP Manager, Remote admin, VNC, Dameware, TeamViewer, Funk Proxy, GoToAssist, GoToMeeting, HP ILO, Dell iDRAC, Hitachi BMS, HDM, HCSM

Networking and VoIP: HP Procurve and Confidential Layer 3 Switches, Confidential Routers and ASA 5510, IPPBX-Asterisk-Druid, Linksys and Polycom VoIP Phones, LAN topologies

Virtualization: VMware vSphere (ESX/ESXi), vCenter Server and Appliance, VMware Workstation, MS Virtual PC, MS Hyper-V

Other Important Tools: Norton Ghost, Acronis, Easy Recovery, SolarWind Utility, Wireshark (Ethereal), Nessus, VERITAS Backup Exec (SDLT, DAT),WhatsUP Gold, SiteScope, Keynote, ServiceNow, BMC Remedy, ManageEngine, Windows Backup-BMR

PROFESSIONAL EXPERIENCE:

Technology Architect

Confidential, San Diego, CA

Responsibilities:

  • Joined organization in Infrastructure Management Services to design and provide solution as an architect across the IT Infrastructure domains which includes Server, Virtualization, Networking, ITIL Processes
  • Core team member of DR/BCP team: Build questionnaire to get the details for DR/BCP assessment.
  • Design, Prepare and propose DR/BCP approach/solution, RFP to clients

Confidential

Senior Technology Architect

Responsibilities:

  • Completed DR Assessment successfully as Senior Technology Architect for all IT infrastructure towers
  • Prepared scope of work, resources and timelines, Got the deal for DR Implementation project
  • Worked with all tower leads and data center hosting provider and gathered all details by doing workshops, solution meetings, worked on finer details and suggested solutions across the technology
  • Prepared DR high level solution design-HLD, presented and got sign-off from all stakeholders
  • Designed Architecture for all Infrastructure layers (Compute, Storage, Backup, Network and Database) for Disaster Recovery Data Centers including DB and Infra Replication
  • Designed Architecture for Datacenter by working with client SME/Stakeholders, getting data on current infrastructure and workloads, worked and contributed with implementation team to build datacenter with converged infrastructure (Hitachi), Prepared HLD/LLD and other project documents

Environment: 4 Global Data Center's: Primary, DR Site and 2 regional Data Centers

Confidential

Architect

Responsibilities:

  • Designed infrastructure layout, Presented to client SME and Management,

Environment: Microsoft Centric - Windows Server (AD, DNS, DFS, GPO) including Application, SQL Database Server mainly on Hyper-V Windows 2012/R2 as well as few physical servers, Networking (S2S VPN for clients)

Confidential

Architect

Responsibilities:

  • Designing technical architecture specific to VMware environment (Windows, Linux) for 3 datacenters across the geography, Prepared HLD/LLD and other templates for the project as required

Confidential

Associate Architect

Responsibilities:

  • Helped client building infrastructure for next generation customer care and billing application, built demo environment by preparing HLD/LLD and working with client's SME
  • Analyzed demo environment, used performance statics to take direction to build Staging/production environment

Confidential

Sr. Infrastructure Architect

Responsibilities:

  • Assessed existing environment for Disaster recovery across the infrastructure tower, prepared solution report for various possible option for DR
  • Won the deal for next phase of DR Design and implementation, Prepared High level design documents for all the infrastructure tower and presented it to all stakeholder

Senior System Architect/Administrator

Confidential, San Diego, CA

Responsibilities:

  • Prepared diagram for IT infrastructure (Server, Network, VPN) by gathering details(MS-Visio)
  • Implemented industry standard practices for performance and security of servers as per role like AD
  • Worked on Capacity Expansion of the existing environment to accommodate business needs and resolve performance bottlenecks (Compute and Storage- HP 3PAR SAN)
  • Trending Analysis of all Servers (Performance Monitoring) to gather data, preparing reports for management, suggestion for improvement as per analysis and implement/co-ordinate those changes
  • Managing/Co-ordination-RFC/CR Change/Incident Management for production environment by using Salesforce
  • Managed changes on HP 3PAR SAN for capacity expansion and performance improvement
  • Managed changes for Confidential ASA, Network, Citrix NetScaler and help network team as needed
  • Daily reporting to Manager of IT: Health, Issues and Risk for critical production servers
  • Implementation/administration of Windows (Active Directory, DNS, DHCP, WSUS, NPS-Network Policy Server, Group policy)

Project Lead

Confidential, Glastonbury, CT

Responsibilities:

  • Participated in Due Diligence and Playback to client on IT infrastructure (Server, Network, Backup, Helpdesk)
  • Led forward shadowing, successfully completed reverse shadowing within timeline and started primary support
  • Managed team of 11 members, Interviewed and hired new team members for IT Infrastructure
  • Designed and Implemented Process Workflow for IT Infrastructure as per ITIL Standards
  • Prepared diagrams for Server and Network Environment by using MS Visio and Active Directory Topology Diagram tool and suggested Improvements
  • Led the team and Administered Server Infrastructure in Multi-Site Environment (WIN2K8 R2) by using RSAT - Active Directory, DNS, DHCP, Group Policies and Group Policy Preferences (Including McAfee Antivirus, Confidential Net Backup on IBM Tape, Exchange2010) in Datacenter and Data Rooms

Project Lead

Confidential

Responsibilities:

  • Led project starting from Transition including formation of team and managing them including HR responsibilities and team roster (team size 10-12)
  • Managed 24x7 build/support with Client defined SLA, Communicating with Client’s SME and Management
  • Suggested Improvements in processes related to domain and Implemented that with Client’s Approval
  • Designed internal processes to make project successful and deliver best
  • Windows and Linux Server build for Physical (through ILO/iDRAC) and Virtual Environment, Firmware upgrade on HP and DELL Servers in multiple Data Centers (e.g. NYC and SFC Data Centers)
  • Administration of VMware ESX/ESXi, vSphere, Creating templates as per business need, Modification of Server on Virtual Environment in large environment (1200+ Windows and 300+ Linux Servers)
  • Documentation: Created Documents for Server build/Release, Server Consolidation and KEDB for known and recurring issues, SOP's for streamlining
  • Mentored team members(including fresher) to troubleshoot on technical issues by giving them logical understanding, knowledge on industry standard and client processes
  • Provided all deliverables as per Client’s SLA, followed change/incident/problem management by using BMC Remedy tools, Suggested and Worked on Server Consolidation
  • Preparing and presenting reports (MS Excel and PowerPoint) as per client and internal requirement
  • Managed to Support Monitoring task as an added responsibility (Tools: SiteScope and Keynote)
  • Prepared Transition plan for project, Visited Client for transition and trained offshore team on Client processes
  • Moved project to steady state from transition as a team effort (Windows, Network, VMware, Helpdesk)
  • Provided support with SLT in transition state and with SLA in steady state
  • Contributed in designing Datacenter/Compute by working with client SME
  • Windows Server Build for physical and Virtual Environment, Created template as per project need
  • Administered Active Directory (New Hire, Termination), OU’s, Troubleshooting Windows Server, Access permissions, Groups and Disk Quota Management, GPO, IIS, FTP Server, Wireless Network and MS VSS,
  • Administered Blackberry Enterprise Server and troubleshooting of handheld devices (BYOD - iPhone, Android)
  • Followed ITIL Processes like Incident/Change Management, participated in ServiceNow rollout for IT Infrastructure and used all Modules including Reporting module.

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