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Team Lead, Senior Business And System Analyst Resume

Washington, DC

PROFESSIONAL SUMMARY:

  • Confidential is a Senior Associate with over ten years of experience, focusing on software development projects for the variety of clients, including Financial, Nonprofit, and Hospitality Domains.
  • Confidential has strong background in supporting IT project management and execution of the full system development life cycle (SDLC).
  • Confidential has subject matter expertise in business and system requirements, design activities, quality assurance and system implementation.

EXPERTISE:

Functional Expertise: Business and System Analyst, Project Management, Quality Management, System Design, System Testing

Technical Skills: Bugzilla, DOORS, JIRA, TFS, MS Project, Rational Clear Quest, Rational Requisite Pro, SharePoint, Star UML, Microsoft Office - Word, Excel, Access, Visio, PowerPoint, Mac OS

RELEVANT EXPERIENCE:

Confidential, Washington, DC

Team Lead, Senior Business and System Analyst

Responsibilities:

  • Lead by interfacing directly with stakeholders to elicit, document, manage, categorize, analyze, and communicate requirements and ensure that they are consistent with World Bank ICT Unit standards.
  • Conducted JAD sessions to develop architectural solution, business requirements, resolve open issues, and manage the required requirements changes. Lead and facilitated cross-functional teams for technical and non-technical business requirements. Created user stories and process flow diagrams.
  • Successfully used Agile Scrum Method for gathering requirements and facilitated user stories workshop. Lead daily Scrum and Sprint Planning meetings to identify the tasks for the sprint and getting team members acceptance/commitment for the assigned tasks. Managed Sprint review meetings with the team and stakeholders to review the achievements from the sprint and get approvals.
  • Documented the Requirements Management Process improvements to Agile Scrum processing operations. Proof-of-concept effort established a database-centered requirement gathering process, release-based execution, version controls, issues logging and improved traceability and transparency. Led to measurable improvements in ability to meet deadlines, increase quality and provide consistent throughput of system development processing.
  • Coordinated, prioritized, estimated and managed all aspects of the Release Process including defining and modeling stakeholder requirements and system level requirements using various techniques such as focus groups, brainstorming sessions, and document analysis. Gathered and defined requirements for visual modeling using Unified Modeling Language. Prepared detailed Activity Diagrams to describe the user story flow and dynamic behavior of the system.
  • Coordinated meetings to review the requirement specifications with the Quality Assurance Manager, Developers and other team members. Worked directly with senior management to conceive and implement commercial software solutions to achieve complex integrated business requirements and strategic objectives.
  • Created and updated User Guides and Training Manuals for the Pilot application, Operations Handbook, Knowledge Management articles, Business Rules Spreadsheet, Functionality Guide and Data Governance Waivers.
  • Provided Change Management support. The Change Management processes included the use of JIRA as the change request management tool to track and manage all defects and support the development process. Responsible for creating and maintaining the Requirements Traceability Matrix (RTM). Ensured traceability between requirements, testing artifacts, and system components.
  • Assisted in the prioritization of tactical, strategic, and compliance projects. Projects ranged from small system enhancements such as minor changes to user interfaces to the implementation of new systems and applications. Maintained relationships with the internal customers including executive level members of the business to ensure customer satisfaction. Monitored schedule against baseline and interacted with developers and customer to make certain projects are delivered on time, on budget, and meet quality standards. Served as a liaison between business units and the information systems development team.

Confidential, Arlington, VA

Senior Business and System Analyst

Responsibilities:

  • Conducted critical stakeholder analysis and developed targeted engagement methods. Supported system enhancements to user interfaces and the implementation of new business process logic within the Confidential Information System (USOIS). Facilitated stakeholder interviews and JAD sessions to elicit requirements from business users and key project owners.
  • Analyzed and documented business requirements in the Blueprint requirements tool and MS Word. Assisted the business in developing their scope and vision while materializing their requirements into a BRD consisting of flowcharts and process models created in MS Visio. Facilitated discussions such as focus groups, brainstorming sessions, and JAD sessions to elicit requirements from business users/project owners.
  • Performed gap analysis to outline the current and future states of the projects. Produced user stories, use case scenarios, and use case diagrams for projects being managed through Agile methodologies. Presented requirements via walkthroughs to technical teams while ensuring adherence to the scope throughout the project lifecycle.
  • Coordinated meetings to review the requirement specifications with the Quality Assurance Manager, Developers and other team members. Worked directly with senior management to conceive and implement commercial software solutions to achieve complex integrated business requirements and strategic objectives.
  • Provided Change Management support. The Change Management processes included the use of JIRA as the change request management tool to track and manage all defects and support the development process. Responsible for creating and maintaining the Requirements Traceability Matrix (RTM). Ensured traceability between requirements, testing artifacts, and system components.
  • Created detailed process flows that defined “AS-IS” business processes to address the Lead Management system of individual LOBs and the “TO-BE” business process flow for the Lead Advisory application. Outlined the key pain-points of the Lead Management system. Analyzed business strategy and implementation approach. Prepared detailed Use-Cases to define the design, architecture and dynamic behavior of the system.
  • Created Requirements Traceability Matrices, analyzing functional and nonfunctional requirements related to the USOIS project. Ensured all functional and non-functional requirements are addressed, applicable system inputs and outputs are identified and business process data flows are created.
  • Organized and participated in the UAT testing. Documented the test result and reported the status of assigned test tasks and issues to Project Manager. Participated in walkthroughs and Technical Reviews throughout the entire testing phase.
  • Perform Regression Testing for changes in the front-end, new build and new versions. Defined new test scenarios to extend test validation of the product. Wrote specific test cases for new features/enhancements. Developed and localized the detailed test plans and test cases, Entrance and Exit criteria for the application being tested and ensured that standards for documentation were followed.

Confidential, Bethesda MD

Business and System Analyst

Responsibilities:

  • Involved in several projects to improve Confidential ’s existing Enterprise Content Management (ECM) Platform, and the Client Facing Application.
  • The projects structured as Agile Scrum with two weeks sprints. Lead daily Scrums to determine the status of the project and impediments, if any. Identified the requirements that go in each sprint, collect them in the sprint backlog and collecting and managing the requirements that are not part of the current sprint into the product backlog.
  • Facilitated and ran project Scrum meetings each morning, worked towards resolving any roadblocks the team might encounter within the sprint. Identified and prioritized the backlog items with stakeholders and technical team. Proficiently helped development teams to break down large user stories for execution.
  • Advised product owners and teams to improve their ability to create good product backlogs. Actively assisted in the acceptance and validation of the stories by testing the delivered stories. Collaborated with developers and product stakeholders through Scrum team meetings to design and integrate the application software.
  • Built a strong relationship with the client group, internal and external, to understand, document, and deliver the analytical and reporting solutions required. Worked closely with management to keep track of the status of project and draft strategies for the near future. Used MS Project to manage schedules, deadlines, resources for the project.
  • Designed and developed user interfaces along with group of designers according to the requirements specified by the Business Users. Trained the end users group and documented the training & installation manuals and user guidelines for the same application.
  • Created test cases and performed User Acceptance Testing (UAT) to validate that the product in the Integration environment was built to specifications outlined in the requirements. Ensured successful Production implementation for all projects.
  • Participated in vendor demos and selection for off-the-shelf solutions on projects deemed too complex or not cost effective to build in-house. Provided assistance to the business in resolving system related issues for projects under warranty or those systems post-production.
  • Organized and lead JAD sessions to collect requirements from system users and prepared user stories that provided appropriate scope of work for technical team. Worked closely with stakeholders and SME’s for requirements gathering.
  • Applied visual modeling using Unified Modeling Language to provide clarity on the process workflow and to get the stakeholder’ by in. Prepared detailed Activity Diagrams to describe the user story flow and dynamic behavior of the system.

Confidential, Richmond, VA

Business and System Analyst

Responsibilities:

  • Interacted with stakeholders, SMEs and technical leaders from various departments for analyzing business and system processes. Identified SMEs and drove the requirements gathering process through approval of the documents that convey their needs to management, developers, and quality assurance team.
  • Generated the Use Case, Activity, sequence, and state chart diagrams to enable understanding and representation of the business processes for ease of software system development using Rational Rose tool. Validated the requirements and mock-up screen designs of new GUI for web based application with the product owner and other stakeholders.
  • Coordinated demo workshops to Business Managers, Business Users and demonstrated the entire functionality of the product.
  • Worked closely with the project manager, business lead and technical lead to identify research and escalate issues and risks to the appropriate work stream for resolution.
  • Wrote technical documentation, including System Requirements Document, System Design Document, UAT test scripts, and test cases.
  • Validated detailed reports, performed problem detection and problem resolution during testing. Worked with developers and QA lead to understand use case and functional requirements.
  • Worked closely with the development team to ensure that the requirements documented are properly understood.
  • Participated in status meetings to ensure that the system developed met those requirements in timely manner.
  • Coordinated with team members in different locations to make sure that all the requirements were gathered and documented correctly.
  • Worked closely with management to keep track of the status of project and draft strategies for the near future.
  • Used MS Project to manage schedules, deadlines, resources for the project.

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