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Salesforce Developer/ Administrator Resume

SUMMARY:

  • Over 8 years of diversified IT experience with 7+ years of Professional experience on the Salesforce CRM Platform both as Administrator and Developer.
  • Experienced in SFDC Development in implementing Apex Classes, Controllers & Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
  • Pervasive experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Custom Tabs, Custom Objects, Reports, Analytic Snapshots, Dashboards, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
  • Experienced in working with Sales Cloud, Service Cloud and Force.com customization.
  • Implemented picklists, dependent picklists, lookups, junction Objects, master detail relationships, validation and formula fields on custom objects.
  • Well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master - detail relationships and lookup relationships.
  • Proficient in Data Migration from traditional applications to Salesforce using Apex Data Loader, Import Wizard and Data Manipulation Language.
  • Experienced in Data Cleaning for Production using Data Loader, Reports and Batch Apex to update all historical records for any missing data.
  • Experienced with managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica On Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC
  • Expertise in analyzing and documenting the workflows and functionality of existing systems.
  • Developed and worked on different Salesforce.com environments such as sandbox and production environments.
  • Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Cases, Leads, Campaigns as per client's need.
  • Proficient in using meta-data migration tools like Eclipse IDE, Force.com IDE, Mavens mate and Salesforce Apex Data Loader.
  • Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM WebSphere.
  • Strong requirements gathering experience and documentation skills which includes transforming business requirements into user requirement specification, Functional Requirement Specification document(FRD) and Use Case Narratives.
  • Experience in wide range of languages and technologies such JSP/JSF, AJAX, Spring MVC Framework, HTML, CSS3, JavaScript, XML, and SOAP.
  • Experienced in writing Optimized SOQL queries in triggers and Apex Classes for better performance and user experience.
  • Strong Knowledge integrating AppExchange managed and unmanaged applications with salesforce.
  • Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

TECHNICAL SKILLS:

Salesforce CRM: Salesforce CRM, Apex Language, Apex Classes /Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects, W orkflows and Approvals, Custom Objects, Custom Settings, Custom Labels and Tabs, Dashboards, Roles, Security, Field updates, reports.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com Excel Connector, Force.com Data Loader, Workbench, Developer Console, App Exchange.

Programming Languages: Apex, Java, C, C++, SOQL, SOSL

Web Technologies: JavaScript, JQuery, JSP, HTML, CSS, XML

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server / 2008, Linux

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and MySQL.

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce Developer/ Administrator

Responsibilities:

  • Performing detail analysis of business and technical requirements and designed the solution by customizing various standard objects of salesforce.com. Managing day-to-day operational aspects of the project.
  • Working with Business users and business analysts for requirement gathering, analyzing the requirements
  • Developing various custom objects, reports, tabs, Components and Visualforce pages and controllers for different user profiles.
  • Creating custom links, formulas, layouts, Workflow and approval processes. Set both object level and record level security.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Working on opportunity trigger to delete all open tasks automatically whenever the opportunity status gets updated to expire.
  • Working on Batch Apex and Schedulers to mass update records in production based on the business requirement
  • Created a Visualforce page to upload leads and cases directly into the salesforce from excel sheet.
  • Developing Apex Classes, Apex Triggers, Workflows and Approval Processes for various functional needs in the application
  • Developing and configuring various reports and report folders for different user profiles based on the need in the organization.
  • Working on Data Cleaning with excel sheets to avoid duplicate records using External Id.
  • Working with Data Loader to update, Insert and delete records using excel sheets as part of the data migration.
  • Creating various Visualforce and Html email templates for email alerts using triggers and approval process for the clients
  • Created a custom Lightning tab that points to your component and include that tab in your Salesforce1 Mobile navigation
  • Written apex REST web service classes for inbound calls to salesforce.
  • Responsible for salesforce.com system integration with external applications and systems using Apex web services and Apex callouts with both REST API and SOAP API.
  • Integrated the SOAP and REST based web Services for extracting the data from external systems to display in the pages of salesforce
  • Implemented Salesforce Outlook Connector for creating and synchronizing contacts and activities with salesforce.com
  • Deployed applications from sandbox to sandbox/production using ANT migration tool, Eclipse and Change Set
  • Developed re-usable UI components using lightning component framework
  • Extend or built apps with the lightning app builder and lightning components
  • Working with salesforce developer console to execute apex codes and SOQL Queries to verify salesforce data
  • Working on profiles, permission sets, roles for the sales people based on the requirements.
  • Implemented data Loader through the command line Interface to extract the data from database to run at scheduled times.
  • Wrote the test classes for upto 95% of code coverage

Confidential Services, UT

Salesforce Developer/ Administrator

Responsibilities:

  • Attended JAD (Joint Application Sessions) to discuss on client requirements.
  • Maintained data cleanliness and accuracy by adding various custom validation rules and custom formulas.
  • Created workflow rules to field updates on various custom objects based on business requirement
  • Worked on EmailtoCase in salesforce to create cases from customer emails and to reply customer emails from salesforce.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Worked with developer console and workbench for executing SOQL queries, line by line code coverage from test classes and to execute batch class.
  • Worked with Data Loader to mass update on accounts and opportunities objects.
  • Developed APEX Classes, Batch APEX, Controller Classes and APEX Triggers for various functional needs in the application.
  • Deployed change sets from sandbox to production.
  • Created various profiles, roles, page layouts and configured the permissions based on the organization hierarchy requirements.
  • Implemented picklists, dependent picklists, lookups, master detail relationships and validation and formulas fields to the custom objects.
  • Used Salesforce Automation-Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
  • Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access
  • Experienced in integrating Salesforce and other applications using SOAP and REST API web services and outbound messaging.
  • Wrote the test classes for upto 95% of code coverage
  • Used Force.com Eclipse IDE, Mavens mate for developing Visualforce pages, Controller Classes and Triggers
  • Created custom dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Performed the role of support engineer for the internal users, helped them in getting used to the application, generated reports, and saved them for further access to the users.
  • Worked in Single sign-on, SAML settings to enable the user to login to various applications simultaneously

Confidential, IL

Salesforce Developer/ Administrator

Responsibilities:

  • Interacted with various business team members to gather and document the requirement for salesforce interface development.
  • Administered, configured and maintained salesforce application user profiles, roles, assigning permissions, gathering security tokens and validation rules
  • Designed and implemented accounts, contacts, leads, campaigns and cases.
  • Creating custom objects and defining lookup and master detail relationships on the objects
  • Created workflow rules, time triggered tasks, email alerts and field updates according to business requirement
  • Load/manage the data using data loader.
  • Worked with data loader to read, extract, and load data from comma separated value(CSV) files
  • Maintained system metrics and logs to track trends in usage, data quality and application failures.
  • Created business process for custom and standard objects with appropriate record type and assigned them to specific profiles and page layouts.
  • Interacted with salesforce premium tech support team on a regular basis.
  • Created and managed user roles, profiles, permissions and role hierarchies, public groups, security controls and shared settings.
  • Worked on various Internal salesforce development and testing environment.

Confidential

Salesforce Administrator

Responsibilities:

  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using eclipse.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities, Quotes, Activities, Dashboards and Reports.
  • Designed, implemented and deployed the custom objects, page layouts, custom tabs, and components, to suit to the needs of the application.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Created various custom objects, tabs, entity-relationship data model, validation rules, and components.
  • Used data loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
  • Experienced in lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Experienced in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Experienced in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Worked on Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on profiles, roles based on organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Confidential

Java Developer

Responsibilities:

  • Involved on front end and developed application in an agile environment.
  • Involved in developing JUNIT test cases used for Unit Testing
  • Created JSPs, Java Beans and custom tag lib for front end designing of the website.
  • Code different Java validation classes for the Application logic and utilities.
  • Establishing connectivity to Oracle database using Servlets.
  • Retrieved the data from Oracle database using Sql queries.

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