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Salesforce Administrator/ Developer Resume

Phoenix, AZ

PROFESSIONAL SUMMARY:

  • Around 7 years of IT experience with above 4 years of experience in Salesforce.com Administration/ Development, implementation including configuration, Analysis, Modeling, Design, Coding, Testing, database activities.
  • 2+ years of experience as a SAP Business Object developer.
  • Experience in development and customizations of Salesforce.com applications using Visualforce, Apex classes, Apex triggers, Page Layouts, Workflows, Approval Process, Sharing Rules, Custom Buttons & links.
  • Good understanding of Salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.
  • Hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers.
  • Experience in integration of Salesforce.com applications with external systems using - SOAP and REST Web Services.
  • Experience in Salesforce security setup using Profiles, Permission Sets, OWD, Role Hierarchy and Sharing Rules.
  • Proficient in customizing standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Experience in creating Custom Apps, Custom Objects, Custom Fields, Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
  • Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
  • Experience on tools like Data Loader, Workbench & Eclipse.
  • Experience working on Salesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
  • Experience in working with Lightning components, Process Builder, Workflows.
  • Strong experience in generating Reports, Dashboards and analytical snapshots for the management.
  • Experience in deployment from Sandbox to Production using deployment tools like Force.com IDE, Force.com migration tool and Change Sets.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
  • Worked on Force.com sites and developed Communities using Lightning Components.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com, Force.com, Apex Language, Work Flow and Approvals, Dashboard, Analytic Snapshots

Salesforce Tools: Eclipse, Data Loader, Force.com Platform (Sandbox and Production

Languages: Apex, ABAP, Java, XML, HTML, JavaScript

Databases: PL/SQL, SQL Server, Oracle 10g

Operating Systems: Windows NT/ 95/98/2000/XP, 7, 8, Linux, DOS, MacOS

PROFESSIONAL EXPERIENCE:

Salesforce Administrator/ Developer

Confidential - Phoenix, AZ

Responsibilities:

  • Created record types and assigned Page Layouts based on the profile to the record type.
  • Performed the administrator role by creating Users, Roles, Profiles and configured the permission Set, Public Groups, Queues.
  • Developed complex validation rules, Formula fields and established many-to-many relationships using junction objects.
  • Created Reports and Dashboards for different objects.
  • Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
  • Worked with security and sharing rules implementation at object, field, and record level for different users at different levels of organization.
  • Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Written Apex Classes, Custom & Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.
  • Developed custom SOAP and REST Web Services in Salesforce and published for External applications.
  • Performed Unit, Integration and Regression Testing.
  • Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set.
  • Actively involved with Business analysts, other developers
  • Worked on customization of Visualforce to have lightening experience for desktop and mobile applications
  • Involved in the configuration and management of initial Salesforce Marketing Cloud demo account including data cleanup, email migration, email automation, and analytic management
  • Created Shield Encryption Fields to Secure the Data.

Environment: s: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, Data Loader, Reports, Custom Objects, Security Controls,, Profiles, Page Layout, Validation Rules, Visualforce pages, Apex, Sandbox.

Salesforce Administrator/ Developer

Confidential - San Jose, CA

Responsibilities:

  • Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Managed ongoing support request and administrative needs of users.
  • Hands on Experience in creating custom Objects, Custom Fields, page Layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Used field level security along with page layouts to manage access to certain fields.
  • Salesforce Development Cycle covering Sales Cloud, Service Cloud, Chatter & App-exchange applications.
  • Worked on Salesforce Communities and made VF pages for Communities.
  • Managed the database for the team's region and performed basic administration, de-duping and cleanup procedures.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the needs in the organization.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Used Data loader to load the records on to the force.com platform.
  • Extracted the data from Salesforce.com application into the external databases for generating large data reports.
  • Worked on CRM integration for managing of the customer information and marketing of the products.

Environment: SFDC CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Data Loader, Eclipse, Sandbox.

Salesforce Administrator/ Developer

Confidential

Responsibilities:

  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
  • Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational problems
  • Created Data Validation rules and Formulas as per business requirement.
  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
  • Ensured that user records were updated with the appropriate profiles when necessary.
  • Managed ongoing support requests and administrative needs of users.
  • Set up and configure sandbox and testing environments.
  • Created and used Email templates in HTML and VisualForce.
  • Worked with Visualforce Controllers (Standard, Standard List, Custom and Extension)
  • Worked with Salesforce.com team to make application certified.
  • Help users with Chatter teams/Groups and follow application as well.
  • Created custom Page layouts with custom fields and buttons.
  • Worked with end users and business analysts for requirements gathering, analysis and provided design inputs.
  • Involved in gathering business and technical requirements and build the application
  • Defined lookup and master-detail relationships on the objects and created junction objects.
  • Developed Reports and Dashboards, validation rules, formula fields for the application.
  • Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
  • Created Custom fields, Field-dependencies, and validation formulas to the custom objects.
  • Written Apex Classes and Apex Triggers in the application for various Business/functional requirements
  • Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
  • Maintained processes of .CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Worked on Change sets deployed it to production or deploying apps and several other components.

Environment: Apex, Visual force, Dynamic Visual force pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Force.com IDE, Eclipse IDE Report, Dashboard, process builder, Git, Change sets.

Salesforce Administrator/ Developer

Confidential

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
  • Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Good experience on development and maintenance of Sales & Service clouds.
  • Implemented DML operations of Inserting and Updating records.
  • Worked on SOQL and SOSL queries.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Communicating with executive management on project status and overall project progress against target.
  • Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
  • Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
  • Created workflow rules and defined related actions, time triggered tasks, email alerts, field updates to implement business logic.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.
  • Design and develop enhancement requests to simplify business process.
  • Worked on Web-Services, SOAP, REST API etc

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

SAP Consultant

Confidential

Responsibilities:

  • Replicated/updated Webi reports for existing crystal reports.
  • Created new Webi reports using single and multisource universes.
  • Modified lov values using custom sql and/or parameters in IDT universe to provide custom lov for user selection.
  • Analyzed initial requirement documents for SDP and GB projects.
  • Developed Webi reports for Both projects and Xcelsius Dashboard for SDP project
  • Modified existing universes or converted existing UNV universes to UNX universes and added new data tables as required.
  • Created additional prompts, Cascading prompts and Custom Objects in IDT as per the requirement needed.
  • Enabled at BO report level for Drill options like Drill down, Drill up, Drill through and also various functions like merge dimensions for multi providers, sections, breaks and rules.
  • Created detail reports for hyperlinking to drill down from Summary reports.
  • Created Dashboards using Query Browser option to connect the universe directly.
  • Components like List box, combo box, check box, spread sheet table, sliders and list builders are used in the dashboard development.
  • Canned Reports, Ad-hoc Reports, Summary Reports and Graphical reports were developed for these projects.
  • Universes and reports were moved between Repositories using Promotion Management.
  • Data analyzed and Prepared document for required data objects which need to extract from source DAX Database to Sql Server.

Environment: SAP BO, Launch Pad, Web Intelligence, Web-I-Rich Client, SQL Client 2005, Nortel VPN Client, Microsoft Office 2003/2007, Microsoft Office Communicator 2007, DATMAN (HP Tool), Windows 7 and XP.

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