We provide IT Staff Augmentation Services!

Salesforce Consultant Resume

Elizabethtown, KY

PROFESSIONAL SUMMARY:

  • Over 5+ Years of IT experience in Salesforce.com CRM Platform.
  • Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, deployment and maintenance of web - based and portals based object oriented enterprise applications.
  • Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.
  • Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like Custom Objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.
  • Experience in Administration, Configuration, Implementation and support experience on Salesforce.com platform.
  • Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.
  • Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
  • Experience in designing and developing workflow rules, validation rules, Approval Processes and customizations within Salesforce.com.
  • Extensive experience in SFDC development using Apex Language, Visual force pages, Classes, Web services API, Components, Tabs, and Custom Objects.
  • Advanced knowledge of APEX, including but not limited to scheduling, Web Services API, triggers, custom controllers, Design Patterns, Dynamic Apex and Batch APEX.
  • Good working knowledge in querying Salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
  • Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytical Snapshots, and Dash Boards (Static and dynamic).
  • Experience in Sales cloud, Service cloud, Partner portal and Customer portal.
  • Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
  • Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
  • Good knowledge of Salesforce clouds like Sales cloud, marketing cloud and Service cloud and financial cloud.
  • Good command over designing & developing dynamic web content using HTML, XML, JavaScript & other web development tools/technologies.
  • Experience in working with databases such as Oracle, SQL Server, MYSQL and DB2.
  • Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual force Pages/Components, Apex Web Services, Workflow & Approvals, Salesforce Lightning Service Cloud, Sales Cloud, Cast Iron, Marketing Cloud.

Salesforce Tools & Integration Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Web Technologies: HTML, XML, JavaScript, CSS, FLEX, SOAP.

Tools: /IDE: My Eclipse, MS Office, MS Visio, MS Project, Eclipse, WSAD, Web Services.

Databases: Oracle, MySQL, MS Access

Operating Systems: Windows Variants, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Elizabethtown, KY

Salesforce Consultant

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
  • Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
  • Performed detailed analysis of business and technical requirements and developed the Apex Classes using other Platform based technologies like Visualforce and Force.com IDE.
  • Developed and deployed workflows and approval processes for opportunities and products/assets management.
  • Administered, configured, maintained Salesforce.com application user profiles, Email Alerts, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
  • Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Created multiple Salesforce Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud .
  • Worked on Sales cloud and Service cloud functionalities like web to lead, Creating and Updating accounts, contacts, opportunities, sales orders, submitting the sales orders, web to case, call center as well as service automation
  • Supported the Data Integration activities using Cast Iron to integrate the data with various business centers using Saleforce.com support.
  • Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured Apex Data loader.
  • Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports using the Informatica Power Center.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Salesforce.com platform, Salesforce lightning, Apex Language, Visualforce Pages, Data Loader, Apex Triggers, Sales Cloud, Service Cloud, Cast Iron, Web Services, Reports, Custom Objects, Custom Tabs, Email Alerts, Data loading, Eclipse, Windows XP.

Confidential, Detroit, MI

Salesforce Admin/ Developer

Responsibilities:

  • Performed detailed analysis of the business process and prepared the requirement document (BRD) by interviewing key Stakeholders and used it as a baseline for further design and implementation.
  • Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Opportunity products, and products.
  • Developed custom user interface using Visualforce Pages, Components and Controller Classes.
  • Designed various Reports (using the Report Builde) and Dashboards to assist the University Admin Department to better utilize Salesforce as an Analytical Tool to expedite the Loan Granting Process.
  • Importing and exporting of large volumes of data using the Data Loader.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
  • Created Apex REST web service methods to inbound calls to Salesforce and supported response in JSON and XML format.
  • Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Customized different objects at field-level, implementing advanced fields such as Picklists, Field Dependencies, Custom Formula Fields and Validation Rules.
  • Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative.

Environment: Salesforce.com platform, Lightning, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Page Layouts, Reports, Dashboards, JSON, XML, Eclipse IDE Plug-in.

Confidential, Tampa, FL

Salesforce Developer/Admin

Responsibilities:

  • Worked as enhancement team member and performed the roles of Salesforce.com Analyst and Administrator in the organization
  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Developed Visualforce Pages to include extra functionality
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Used the Java Ant for testing and migrated the code to the deployment instance after testing.
  • Designed various types Email templates for auto response to customers.
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Participated in the training sessions provided by the Salesforce team and support end users.

Environment: Salesforce.com platform, Data Loader, Apex Pages, Visualforce, Workflow & Approvals, Custom Reports, Dashboards.

Confidential

Salesforce Administrator

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented Case Management Automation to track and solve Customer’s Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Provided the training to the internal business users to use the application and develop their own custom report.
  • Prepared user manual and technical support manual.

Environment: Salesforce.com, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Windows.

Hire Now