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Director Of Information Technology Resume

Washington, DC

SUMMARY:

  • Innovative technical senior management professional with 21 year track record of planning, designing, directing, implementing, and executing IT solutions that enhance business operations. Outstanding leadership, staff training/development, communication, vendor management, project management, and negotiation skills.
  • Keen ability to develop process improvements and leverage existing resources to increase productivity and drive profitable business results.
  • I leverage honorable military and corporate experience to promote cutting - edge information technology platforms driving efficiency and long-term business growth.

CORE COMPETENCIES:

  • Staff Supervisor and Leader Budget Financial Management Develop Cost Reduction Strategies Contract Negotiations
  • Policy & Procedure Development Quality Assurance Project Management Risk Management Network & System Security

TECHNICAL PROFICIENCIES:

Cloud: Amazon Web Services, Microsoft Azure, Hosted solutions

Systems: ManageEngine, Unanet, DelTek, SharePoint 2013, MS SQL

Networking: LAN, WAN, VPN, Firewalls, Cisco Routers, Switches, Fiber Optics, Wireless

Security: DoD and DHS Security Policies, System Hardening, Intrusion Detection, Cyber, Group Policies, EndPoint Protection

Operating Systems: Unix, Windows Server 2012, Mac OS, VMware 6.0, Linux

PROFESSIONAL EXPERIENCE:

Director of Information Technology

Confidential, Washington, DC

Responsibilities:

  • Direct Report for 7 full-time employees consisting of engineers, helpdesk and intern staff.
  • Oversee IT operations and up to 25 projects simultaneously, supporting over 7,300 helpdesk requests annually.
  • Establish IT Budget, manage resources and expenses within the department meeting budget goals and objectives.
  • Enforce ITIL standards resulting in ISO 20001 (IT Service Management) and 27001 (Security) certifications.
  • Screen, Interview and select new hires. Mentor and professionally develop into top-performing engineers and helpdesk staff.
  • Reduce monthly operating costs by performing efficiency audits on overhead expenses.
  • Architect, plan and direct major IT projects including:
  • Merge of two acquired company’s infrastructure into single domain.
  • Transform single data center into a multi-site distributed environment consisting 150 virtual and 20 physical servers.
  • Direct the management of SharePoint 2013 environment consisting of 70 site collections and over 200 sites.
  • Direct the implementation of cloud hosted Project Server 2013.
  • Cloud implementation: AWS Disaster Recovery and Microsoft O365 with Azure Active Directory.
  • Implementation of ManageEngine Service Desk tools reducing helpdesk requests by 10% monthly.
  • Opening of 25,000 sq ft office suite with data center utilized as a COOP center.
  • Implementation of a unified VOIP hosted solution for all office locations establishing standardized phone system.

IT Operations Manager

Confidential, Washington, DC

Responsibilities:

  • Work closely with Chief Technology Officer to plan, establish budget and forecast fiscal year IT projects.
  • Lead Information Technology Service Management (ITSM) which resulted in record 98% customer approval rating for IT department. Implemented ITIL practices as a Service Management standard.
  • Screen, Interview and select new hires. Mentor and guide staff toward professional development.
  • Follow PMP standards managing all IT projects including:
  • Managed design and execution of VMware Virtualization migration of 40 servers and VMware Virtual Desktops (VDI) for 200 end-users.
  • Disaster Recover site and Cloud Implementation with Amazon Web Services (AWS)
  • Network Re-Design with VLAN implementation resulting in increased network speed for end-users.

Senior Program Analyst (Program Manager)

Confidential, Washington, DC

Responsibilities:

  • Oversaw six complex IT projects, as representative for Confidential, implemented by hired contracted vendors.
  • Collaborated with client, vendors, and stakeholders to design, develop and implement Enterprise COTS applications.
  • Risk and Change Manager for all projects.
  • Held weekly meetings with contractors and Confidential management.
  • Developed and conducted monthly project review presentations for Confidential senior leadership.
  • Managed planning, development, execution of $5M Enterprise Management Systems for Confidential IT Management Division.
  • Served as government oversight for 14 engineers charged with implementing 14 application systems.
  • Ensured 100% compliance with ITIL Best Practices, Agile Lifecycle Management, Statements of Work, and contractual agreements.
  • Spearheaded development of a new project tracking system which allowed the Confidential to quickly identify when milestones were ready for review, required to be returned to vendor, and due for final approval streamlining the project review process.
  • Instrumental in supporting first Confidential project implementation into the Federal Cloud. Served as the Project Management Section VMware Subject Matter Expert for the assignment.

Senior Data Analyst (Sr. Systems Engineer)

Confidential, Alexandria, VA

Responsibilities:

  • Planned, designed, and executed the implementation of VMware for an Enterprise Datacenter.
  • Efforts reduced Enterprise Datacenter hardware footprint by 80%.
  • Planned, managed, and executed implementation of Coast Guard training center VDI implementation for over 500 end-users.
  • Served as a Subject Matter Expert regarding Microsoft App-V application streaming. Pioneered initiatives that allowed the use of concurrent application licenses which reduced licensing costs.
  • Led Coast Guard ship Hyper-V virtualization implementation project, skillfully providing direction and managing the work of 2-3 team members simultaneously while spearheading related virtual projects.
  • Assist in Enterprise SCCM implementation focused on writing SQL code for SCCM Reports.
  • Developed standardized Technical Manuals, Standard Operating Procedures, and other Training Manuals.

Lead VMware Engineer

Confidential, Washington, DC

Responsibilities:

  • Conducted research and gathered cost for implementation of the disaster recovery system for Confidential critical systems, providing findings and recommendations to the Department Chief.
  • Executed proof of concept implementations to validate product feasibility.
  • Planned, architected, and executed Disaster Recovery project.
  • Create technical documentation and Disaster Recovery plans. Trained and mentored team in the new implementation of VMware.

Supervisor Engineering and Helpdesk

Confidential, Dallas, TX

Responsibilities:

  • Recruited, hired, and trained Engineers. Supervised and provided direction to a team of six IT professionals, while managing IT infrastructure including servers, networks, and telephony in 26 cardiovascular clinics located in area hospitals.
  • Directed the migration of local corporate datacenter consisting of 20 physical servers to a centralized VMware virtual datacenter.
  • Oversaw the successful installation and management of VOIP systems in 26 clinics.
  • Championed the implementation of a secure VPN connection system which allowed more than 74 Physicians to electronically access patient records remotely and securely via iPads and mobile devices.

Confidential

Senior Information Systems Technician, Washington, DC

Responsibilities:

  • Managed contract staff responsible for Top Secret information systems. Lead Information and Assurance Manager ensuring compliance with DoD and DHS requirements.
  • Troubleshot and created a solution to complex system problems during data management of approximately 1 million records per day in a cross-domain environment.
  • Lead Server Manager for Intelligence systems including, UNIX, Windows, ORACLE, SQL, and NetApp systems. Storage Area Network Manager overseeing space requirements, backup, and recovery operations. Served as local Confidential Security Officer.

Senior Information Systems Technician

Confidential, Staten Island, NY

Responsibilities:

  • Managed a team of five system administrators, managing resources for projects while ensuring 100% compliance with project goals.
  • Earned Coast Guard Achievement Award for leadership with a workstation refresh project upgrading 500 systems to the latest standard operating system. Completed project ahead of schedule and was first team in North East Region to complete the upgrade which supported the expeditious work of other teams by sharing lesson learned.
  • Spearheaded the design and implementation of a PBX system that captured an $18K savings in replacement costs and a $6K per month savings in recurring operational expenses.

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