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Technical Product Manager Resume

Bellevue, WA

SUMMARY:

  • Senior business, systems, data and process and analyst with over 10 years of experience driving process improvements and IT solutions innovation.
  • Skilled team collaboration while working independently in a remote environment.
  • Diverse experience and skills across a range of industries and projects, including:
  • Agile and Waterfall methodologies
  • Business and Systems Analysis
  • Business Intelligence
  • Business Process Improvement
  • Business Use Cases
  • Comparative Analysis
  • Enterprise IT Solutions & Implementations
  • Governance, Risk & Compliance
  • Requirements Gathering & Analysis
  • Technical Writing
  • User Acceptance Testing
  • User Stories

TECHNICAL SKILLS:

  • Oracle ERP
  • SAP Care
  • JIRA
  • Rally
  • IBM Rational DOORS
  • SaaS
  • SQL
  • Tableau
  • SharePoint
  • Office 365
  • MS PowerPoint
  • MS Excel
  • MS Word
  • MS Access
  • MS Project
  • MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue, WA

Technical Product Manager

Responsibilities:

  • Manage existing customer care improvements through the product lifecycle. Assisted in product requirements definition, user stories and acceptance criteria across teams to decompose and document releases.
  • Facilitate conversations between business partners and technology development teams to review enhancement requests to obtain aligned solutions.
  • Provide support to core product development changes and testing as part of releases. Primary point of contact for all issues related to identified components of product line.

Confidential, Seattle, WA

Product Analyst

Responsibilities:

  • Consulted on an agile service delivery team to define and manage operational activities for the integration of new hosted managed service. Assessed in mitigating implementation conflicts between vendor and stakeholders.
  • Worked with distributed agile teams to facilitate the grooming of product backlog items and coordinated with the Project Manager to prioritize the backlog and communicate status to team.
  • Collaborated with cross - functional teams of designers, business analysts, developers and testers to develop and execute against Product Roadmaps and Release Plans.

Confidential, Redmond, WA

Business Systems Analyst

Responsibilities:

  • Assisted in migration of current service portal to cloud based service catalog with the goal of delivering a more intuitive user experience and improved enterprise wide operational efficiency. The new business application provided improved visibility and insight into the status of equipment and projects.
  • Reviewed and obtained clarification of project initiation deliverables by leading working sessions with business stakeholders, domain experts and users to define business cases, scope, and current process and identify future process.
  • Assisted with business and technical reviews of deliverables to resolve issues between business requirements and technical constraints.

Confidential, Seattle, WA

Business Systems Analyst

Responsibilities:

  • Involved with a project to deploy a new requirements management application. Evaluated and revised business requirements, use cases and other project artifacts while migrating data to new application.
  • Advised Personal Insurance department on methods of integrating compliance requirements for agency approvals as an early element for project launch. Helped to establish guidelines for regulatory compliance requirements in supporting future projects and ongoing operations.
  • Analyzed contextual help content to understand how the content connected to the main site. Engaged content owners to create a governance process for content visibility with the aim of improving the online experience.

Confidential, Bellevue, WA

Business Systems Analyst

Responsibilities:

  • Worked with finance development team to create a separate financial subsidiary within Confidential with eventual goal of facilitating capital market options.
  • Moved a myriad of legacy systems to one consolidated platform. Vetted direct and indirect requirements ensuring new system had appropriate capabilities and functionality.
  • Identified operational and support procedures that required dual configuration and or maintenance and captured processes.

Confidential, Bellevue, WA

Sr. Business Process Analyst

Responsibilities:

  • Contributed to PCI Payment Card Industry Data Security Standard Project, implementing and reconfiguring network and systems controls to ensure audit information remains secure and in compliance with PCI DSS standards.
  • Revised service catalog to create a single repository of knowledge, to help increase productivity of global corporate and call center employees. Created workflows, templates, access controls, and new processes to improve consistency and efficiency.

Confidential, Redmond, WA

Senior Business Analyst

Responsibilities:

  • Partnered with infrastructure development team to automate planning and reporting application for IT projects and deployments. Assisted in the designing of a central data repository to improve data accuracy, integrity, and reliability.
  • Assisted with defining a model to boost security capabilities on application system and to tighten controls on user authorizations/permissions after reviewing current technology, process mapping and related documentation.
  • Improved forecasting visibility within mobile network while reducing data entry time and redundant data maintenance by integrating multiple information streams.

Confidential, Seattle, WA

Sr. Business Process Analyst

Responsibilities:

  • Led process design/documentation efforts and user acceptance testing (UAT) supporting IT business solution architecture team in facilitating the migration of clinical trials platform to an online format. Streamlined submissions, accelerated turnaround time, and lowered costs.
  • Implemented pilot project for “fast-track review” of qualifying pharmaceutical studies, which succeeded in successfully reducing costs and attracting new clients. The pilot was launched company-wide as a key tool in increasing market share while improving the bottom line.
  • Elicited customer requirements, gathering/analyzing data, and identifying process gaps. Ensured standardization of policies and supporting documentation.

Confidential, Bothell, WA

Business Analyst

Responsibilities:

  • Enhanced website for business mobility consumers. Translated business needs into a technical solution; gathering and documenting requirements to insure delivery of a consolidated storefront. Analyzed issues and collaborated with information architects and product managers to help manage expectations and to ensure project was delivered on time. Efforts increased functionalities for business clients, creating a more intuitive design, improved user interface, and increased site traffic.

Confidential, Seattle, WA

Sr. Treasury Analyst

Responsibilities:

  • Collaborated with accounting, compliance, account management, and risk management teams to implement projects that met company’s financial interests.
  • Worked with cross-functional teams on capital bank project to meet user, product, and department standards. Prioritized project activities and defined business rules, processes, and procedures, resulting in successful acquisition of a $5.5 million company.
  • Liaised between multiple business channels on large currency conversion project, serving as the main contact for both client and customer in delivering a $1.9 million portfolio increase.

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