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Salesforce Consultant/ Developer/administrator Resume

Charlotte, NC

EXPERIENCE IN:

  • DML Statements
  • Database Class Method
  • SOSL
  • SOQL
  • Triggers in Salesforce
  • Apex and
  • Visualforce

PROFESSIONAL EXPERIENCE:

SALESFORCE CONSULTANT/ DEVELOPER/ADMINISTRATOR

Confidential, CHARLOTTE, NC

Responsibilities:

  • Performed the role of Salesforce.com Developer /Administrator in the organization.
  • Interact with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug - in using Eclipse.
  • Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visual force pages as part of the application development.
  • Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements
  • Customized tabs for different business users groups and business centers.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Implemented various Custom Reports and deployed them for different business user levels.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

SALESFORCE DEVELOPER/ ADMINISTRATOR

Confidential, CHARLOTTE, NC

Responsibilities:

  • Responsible for Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
  • Performed the role of Salesforce.com Developer in the organization.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.
  • Developed several Triggers, Apex classes and Visual force pages as part of the application development.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements
  • Customized tabs for different business users groups and business centers.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Experienced in the use of Data Loader .
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.
  • Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

SALESFORCE DEVELOPER/ ADMINSTRATOR

Confidential

Responsibilities:

  • Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
  • Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Pages, Classes and Interfaces.
  • Proficient in performing detailed analysis of business and gathering technical requirements.
  • Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE.
  • Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements.
  • Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.
  • Experience in using third party tools in Salesforce.com AppExchange.
  • Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders
  • Responsible for issue resolution and configuration of system enhancement requests across the Salesforce.com user base
  • Utilized Salesforce.com CRM Content to improve file sharing and collaboration within the sales organization
  • Implemented a web-to-lead form that includes work flow and approval processes.
  • Created custom reports and dashboards to provide real time information to the sales team.
  • Implemented work flows and processes to streamline work and increase sales productivity.
  • Applied formulas and validation rules to enhance quality during data capture.
  • Managing operational requests such as creating rules around workflows rules and workflow actions.
  • Prepare data files and upload the data into salesforce.com using Apex Data Loader.
  • Provide daily report of field sales success and communicate it to the superior
  • Develop and implement new sales initiative strategies and programs to capture key demographics
  • Meet with customer to discuss their evolving need and assess the quality of our company relationship with them.
  • Provide ongoing support for sales associates as they generate leads and close new deals.
  • Assess the strengths and weaknesses of sales team and manage the sales program accordingly

SALES REP

Confidential

Responsibilities:

  • Solicited for business opportunities for all our new retail products.
  • Managed customer accounts, built positive relationships with customers and grew account base within territory.
  • Achieved $900K in sales within a year of sales of’ “Power” brand of Torchlight by our company, exceeding gross profit objective by 150%.
  • Was promoted to assistant manager for outstanding performance
  • Tracked, and collaborated with team members, on new opportunities and leads .
  • Part of focus group responsible for the identification and communication of system enhancements that would increase Overall performance of the sales organization

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