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Salesforce Developer/ Administrator Resume

Los Angeles, CA

PROFESSIONAL SUMMARY:

  • Experience around 3 years of experience in Salesforce.com CRM Platform and Apex Technologies.
  • Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.
  • Agile experience with Professional Scrum Master Certification.
  • Good working experience in various capacities such as Salesforce developer, Salesforce Administrator, Force.com developer and business analyst and involved in various phases of entire project from requirement gathering, architecture development and implementation and training the end users.
  • Proficiency in SFC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.
  • Hands - on experience with development tools like Force.com IDE, Force.com Explorer and Data Loader.
  • Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
  • Extensive experience in designing validation rules, custom objects, custom fields, role-based page layouts, workflow alerts & actions, pick lists, approval processes, record types, custom tabs, report extractions to various formats, and email generation according to application requirements.
  • Worked on CRM Platform environment of SFDC Sales Cloud, Service Cloud modules.
  • Good understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
  • Proficient in implementing business flows using the Declarative framework via Workflow Rules and Approval Processes.
  • Adept in sales analysis, marketing & customer support business processes used by Salesforce.com customers and recommendations to customers for improving their processes using Salesforce.com
  • Expertise in performing data migration from legacy system to Salesforce.
  • Executed various levels of Unit, Integration, Regression and User Acceptance (UAT) using test cases to prove that system conform to specifications of business and quality requirements.
  • Migrated from partner portal to Partner Communities and developed Custom Visualforce.com Pages for partner communities.
  • Strong Requirements gathering experience using JAD Sessions & Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Custom Objects, Workflow & Approvals, Dashboards, Case Management Automation Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, HTML5, CSS3, jQuery, JavaScript, JSON, XML, SOAP, WSDL, Web Services

Programming Languages: APEX, JAVA, J2EE, UNIX, SQL, PL/SQL, HTML, XML

Databases: MySQL, SQL Server, MS Access, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Salesforce Developer/ Administrator

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Worked as enhancement team member and performed the roles of Salesforce.com Developer in the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Created supporting documentation for application development tasks that includes Salesforce.com customizations.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
  • Implemented and customized Salesforce customer relationship management (CRM) for Sales and Case Management.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Worked with a cross-functional Scrum team to maintain and enhance Salesforce Service Cloud applications in iterative release cycles.
  • Providing ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, Triggers.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

  • Involved in business requirement gathering, analyzing the requirement, and documenting the requirements.
  • Agile Development Methodology was followed for the implementation.
  • Experience on creating Users, Profiles, Permission Sets and Roles & designing Reports and Dashboards and managing Communities.
  • Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions.
  • Designed and developed Apex Classes, Controller Classes, Apex Triggers and Visual Force Pages for this application.
  • Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Developed workflows and approval processes for various policy managements.
  • Migrated from partner portal to Partner Communities and developed Custom Visualforce.com Pages for partner communities.
  • Implemented minor enhancements on standard objects including Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, and Activities.
  • Configure Role based Authorization on Object/Field Level.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Development and integration for policy Report Customization.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

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