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Salesforce.com Lead Consultant Resume

Irving, TX

SUMMARY:

  • Over 8+ years of IT experience in Design, Development, Testing and Administration spanning all facets of package software and Saas application implementation.
  • Over 5+ years of experience in Salesforce.com CRM platform using Visual force, Apex classes with operational analytics, project management, and quality assurance with emphasis on process improvement.
  • Strong experience in implementation and Integration using Standard & Custom Objects, Triggers, workflows, Lightning Components, approvals, Visualforce Pages, Apex Controller Classes and Web services with HTTP/SOAP message communication.
  • Comprehensive experience to integrate 3rd party systems from within Salesforce.
  • Building personalized experiences for every customer using Marketing cloud.
  • Creating a profile attribute and mapping using exact target.
  • Integrating, loading data directly between Salesforce Marketing Cloud and other data sources, and synchronize Salesforce Marketing Cloud with Relational database and cloud data sources.
  • Using drag - and-drop functionality to design, automate triggers and transactional messages using Marketing Cloud.
  • Providing on-demand email marketing ad interactive marketing solutions using Exact Target.
  • Marketing, Sales and service with one path across entire organization using Marketing cloud.
  • Raising the standard for Enterprise data integration using Informatica Powercenter.
  • Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Experience in Security Model like OWD, Permission Sets, Field Level Security, and Sharing Rules.
  • Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
  • Developed mappings in Informatica to load the data from various sources into the Data warehouse.
  • Using drag-and-drop functionally to design journey, automating triggered transactional messages using Exact Target.
  • Extensive experience in Agile Methodology of Software Development Life Cycle (SDLC), Scrum Methodology of software engineering processes.
  • Cloud integration with Microsoft’s cloud app platform azure, and leveraging it ti interact with SharePoint.
  • Customizing Community Cloud for Online community experience.
  • Integrating communications with Salesforce, all calls recording, and logs and stored using Marketing cloud.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Experience i ntegrating SFDC with application like Microsoft Outlook etc.
  • Knowledge in developing web-based applications using Java, XML, CSS, HTML, DHTML, XHTML, JavaScript and AJAX Technology.
  • Expertise in using jQuery and JavaScript libraries.
  • 5+ Years of extensive experience with Salesforce Customization, Security Access, creating profiles, roles, users, page layouts, email services.
  • Improving look and feel simply by putting the HTML in VF page tag using Bootstrap.
  • Integrating Salesforce Marketing Cloud with cloud applications and relational database.
  • Experience in development, Administration, Configuration, Implementation and Production support of Salesforce CRM and Salesforce applications running in Service Cloud Computing Environment.
  • Well versed in understanding and analyzing of Salesforce CRM Automation business processes.
  • Providing smarter self-services using service cloud.
  • Developing new patterns using Salesforce service cloud.
  • Build partnership with key stakeholders in the business and across information service cloud.
  • Automatically suggesting connections to experts, groups and content using Community Cloud.
  • Expertise in using various Salesforce Administration (SFA) applications, Profiles, Creating Roles, Page Layouts, Org-Wide default, sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards to help higher managers and business to better understand the important analytics and stats of the project.
  • Extensive business knowledge and customization experience on various salesforce.com standard objects like Campaigns, Accounts, Contacts, Leads, Cases, Solutions and Opportunities as per business requirements.

TECHNICAL SKILLS:

SALESFORCE.COM: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SalesForce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

SALESFORCE TOOLS AND INTEGRATION TOOL: Eclipse IDE, Ant, Apex Data Loader.

PROGRAMMING LANGUAGES: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

OPERATING SYSTEMS: Windows95/98/ XP/2000/vista, Sun Solaris 8.0, UNIX.

DATABASE TOOLS: Oracle 10g/9i/8i, SQL Server Profiler, Query Analyzer.

PROFESSIONAL EXPERIENCE:

Confidential, Irving TX

Salesforce.com Lead Consultant

Responsibilities:

  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Created business and system process work flows.
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
  • Strong knowledge of the architecture and working principals.
  • Collaborating with cross functional team on policies that affect Service space.
  • Connecting everything everywhere is connected with each other via cloud hosted web services using SharePoint/Change Point.
  • Strong consultive and interpersonal skills to build partnerships and managing engagements with and information services.
  • Using bootstrap displaying Account record information and related contacts with create new contact similar like lightning approach.
  • Maintaining the Demand Intake Process and tool for CoE
  • Customizing Community Cloud for Online community experience.
  • Working knowledge in building web services through SOAP and REST API.
  • Strong knowledge in business areas including install base, service contracts, field service, customer support and service logistics.
  • Accessing the community through Salesforce1 Mobile App, Salesforce Lightning Component.
  • Delivery Pipelines Improved usability and full backwards compatibility using Jenkins.
  • Integrating, loading data directly between Salesforce Marketing Cloud / Exact Target and other data sources, and synchronize Salesforce Marketing Cloud with Relational database and cloud data sources.
  • Providing smarter self-services using service cloud.
  • Using Email Studio with marketing cloud, marketers can use CRM data to build campaigns from basic email marketing to sophisticated 1-to-1 messages.
  • Expertise in Salesforce service cloud for the Service cloud business areas.
  • Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com.
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
  • Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
  • Used VisualForce framework to integrate the application with web services. Created VisualForce pages and embedded it into the application.
  • Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Created and deployed Salesforce change sets, SVN source code control, and documenting release procedures, automated build processes.
  • Manage page layouts, fields, and system interface/capabilities, Lightning Component.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, S-Controls, Visual Force (Pages, Component & controllers), Pages, Informatica, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Ant Migration tool Windows XP.

Confidential, Louisville, KY

Salesforce Consultant (Developer/Admin)

Responsibilities:

  • Worked with functional leads to transform and develop new requirements into design, implementation.
  • Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
  • Integrating Salesforce with SharePoint/Change point using third party system.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
  • Navigation, Redesign of excel export, theming, Record creation rules and Folder level tracking in Outlook using Dynamic CRM 2016.
  • Insert, upsert, update and creating External ID fields to map with source systems using Data Migration from one platform to other.
  • Using Automation Studio in Salesforce marketing cloud/Exact Target, execute multi-step marketing and data management activities.
  • Mobile Offline Support, Enhanced excel experience and Cortana integration using CRM 2013/2016.
  • Quickly and easily Creating next-generation communities and portals that integrate with Salesforce.
  • Knowledge, Case Escalation, Engagement, E-commerce and Community Management in Salesforce Communities.
  • Real time Visibility, Cost reduction Management using Exactly Incent.
  • Experience in Workflow & validation rules. Bring best practices, leadership and efficiency.
  • Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
  • Created role hierarchy, Sharing rules, Approval Rules Validation rules and other out of box features.
  • Experience working with Salesforce.com sandbox and production environments.
  • Defining simple and complex Pipelines through the DSL in a Jenkin file using Jenkins.
  • Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers Using Javascript.
  • Defining pricing hierarchies and tiers using Apttus.
  • Strong knowledge in business areas including install base, service contracts, field service, customer support and service logistics.
  • Developing custom applications and performing unit testing using Salesforce.com APEX and VISUALFORCE pages, Object-Oriented Programming.
  • Embedding landing pages, text emails, and HTML emails and sms messages for Exact Target products using AMP script.
  • Unit and integration testing for new requirements and get the UAT from the business owner.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
  • Experience with Data Integrations, Informatica and TIBCO for Real Time and Bulk data load API’s. Worked on configuration, security and security controls aspects of Salesforce
  • Created various custom Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
  • Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
  • Experience working with Salesforce.com sandbox and production environments.
  • Expertise in Apttus CPQ, LDAP and Integration with SharePoint, ETL and Informatica.
  • Unit and integration testing for new requirements and get the UAT from the business owner.
  • Well versed with understanding Governor Limits of Salesforce.com.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Created various custom Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.

Environment: Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Time based triggers, Triggers, Workflows Rules, Validation Rules, Chatter Desktop.

Confidential, LA, CA

Salesforce Developer / Administrator

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
  • Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings
  • Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects ofSalesForce.com (SFDC).
  • Used VisualForce framework to integrate the application with web services. Created VisualForce pages and embedded it into the application.
  • Customized and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Created SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Used Data Loader for insert, update, Delete and bulk import or export of data from Salesforce.com Objects Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created workflow rules and defined related tasks, time-based triggered tasks, email alerts, field updates to implement business logic.
  • Build partnership with key stakeholders in the business and across information service cloud.
  • Collaborating with team and service area leadership, establishing priorities and developing business cases focused on projects that add business value.
  • Customized of invoice forms using Record Types.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Experienced in developing SFDC custom objects and workflow business rules.
  • Extensively utilized Salesforce workbench.
  • Designed and developed Workflow rules and Validation Rules.
  • Developing custom applications and performing unit testing using Salesforce.com APEX and VISUALFORCE pages.
  • Delivering support and solutions for break/fix issues.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, TX

Salesforce.com Developer

Responsibilities:

  • Design and provide solutions to business problems that have been elaborated as user stories.
  • Designed and developed the solution for Inbound Webservices to capture the patient data.
  • Designed the solution in developing apex triggers, apex classes and Visualforce pages to achieve the customized functionalities to suit business requirements.
  • Driven design session for complex functionalities which includes Synchronous and Asynchronous Integrations.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Delivering Real Time Visibility across the Organization using Xactly Incent.
  • Real time Visibility, Cost reduction Management using Xactly Incent.
  • Build partnership with key stakeholders in the business and across information service cloud.
  • Collaborating with team and service area leadership, establishing priorities and developing business cases focused on projects that add business value.
  • Developed outbound Interfaces to send the Application details to an external client system.
  • Developed Inbound Interfaces to capture the lead attributes from systems like SALI and KBM.
  • Developed Inbound Interface to records the Lead record in the de-normalized table and perform lead processing rules on the records.
  • Configured Jenkins Jobs for each project to enable deployments from sandbox to sandbox.
  • Part of design team, actively participated in client demos and brain storming sessions conducted to make the application more reliable and stable.
  • Designed and developed Workflow rules and Validation Rules.
  • Performed Unit Testing & Performance testing in Dev
  • Developed test classes for the customized functionality to ensure that coverage is more than 95%.
  • Helped in sticking to a strictly agile methodology by adhering to daily goals and deadlines which facilitated a smooth burn down of user stories in the sprint.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Visual Force,Salesforce.com Data Loader, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, Harrisburg, PA

Senior Java Developer

Responsibilities:

  • Involved in implementation of business logic in Certificate of good standing certificate logic.
  • Involved in transaction management development.
  • Involved in handling the exceptions.
  • Involved in screen design using Jquery, Angular JS.
  • Involved in Tables creation in database by using the concept of normalization.
  • Implemented Agile - Scrum development while developing applications.
  • Implemented optimized solutions for some critical problems in the application.
  • Used GIT for version control and LOG4J for debugging.
  • Involved in configuring MDB's in Java Messaging Services (JMS).
  • Involved in configuring datasource in JBOSS server.
  • Involved in frontend layer development using Spring MVC.
  • Experience using JBOSS MQ Series for message queues.
  • Documented the whole source code developed.
  • Involved in implementing the PayPal payment gateway with the application.
  • Performed Coding, Code Reviews & Unit/Integration Testing.
  • Involved in fixing the bugs identified during Testing, UAT and supported the Go-live hyper care for production.
  • Using Junit test tool tested the each and every flow (Involved in developing the junit test classes).
  • Using SOAPUI tool tested the Restful and JAX-WS webservices.

Environment: Java/J2EE, Restful Web service, spring, hibernate, JMS, EJB 3.X, MQ, JBOSS Application Server 8.0.0.5, JDK 1.6.0 22, My Eclipse Blue IDE, DB2, JAX-RS, JAX-WS, WSDL, Clear case, Log4j, Angular js.

Confidential, Westborough, MA

Java Developer

Responsibilities:

  • Have been closely working with the team to know the end to end functionality of Team Connect and the process of customization of the tool according to the business requirements.
  • Have supported the team in the analysis and development of few business requirements. Actively participated in the offshore project related discussions.
  • Involved in documentum operations like uploading, check in and check out.
  • Efficient participation in the development of presentation layer by using JavaScript and XML.
  • Involved in the development of Custom Action Rules, Custom Qualifiers, Schedulers, User Invoke rules.
  • Involved in the development of writing customized tool in order to develop customized Homepages and to Export the data.
  • Involved in the development of Schedulers to send mails and to create records dynamically.
  • Involved in the Development of screen design.

Environment: Team connect tool (TC 3.3, TC 4.0), JAX-WS, WSDL, JAX-RS, JDBC.

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