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Sr. Salesforce Developer/ Administrator Resume

Philadelphia, PA

PROFESSIONAL SUMMARY:

  • Over 6 + Years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming skills including extensive experience in Salesforce.com CRM and Force.com platform with proficiency as certified developer.
  • Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
  • Experienced in working and configuring price quote (CPQ) with Confidential .
  • Experience in implementation of Salesforce CRM for different organizations including Sales Cloud, Service Cloud, Customer portal, Partner portal, Contract Management, and Chatter
  • Experience in working with Salesforce.com sandbox and production environments.
  • Used Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ
  • Hands - on experience in applying customizations on Salesforce such as creating custom objects, fields, validation rules, workflow rules and approval process.
  • Reporting and Dashboards using components and different report types.
  • Hands-on experience in applying security controls on Salesforce: creating Users, Roles, Profiles, Page Layouts, Sharing rules.
  • Experience in Data Migration using Import Wizard, APIs and other integration tools like and Apex Data Loader.
  • Have experience in integration using REST and SOAP Web Services.
  • Generated revenue through sales of cloud-based electronic data interchange (EDI) compliance solutions. Managed.
  • Successfully configuring the Marketing Cloud Connect (formerly the v5 Salesforce Integration) to connect the digital marketing capabilities of the Salesforce Marketing Cloud with the data management, segmentation and campaign management tools in Salesforce.
  • Experience in resolving issues connected to Call Centers, usage of CTI adapters and Mobile applications.
  • Integrated using pre-built connectors and point to point integration and customized Big Machines CPQ with CRM/ERP applications.
  • Experienced in Force.com Apex Classes, Apex triggers, Visual force, Force.com API and Salesforce.com S-Controls.
  • Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
  • Data migration experience using APIs, Data Loader, Import Wizard
  • Data Management and Analysis: data mapping, data sourcing, database tables analysis, SOQL, SOSL
  • Experience in gathering requirements, requirements analysis, workflow diagrams, use cases using MS Visio, Lucid Charts
  • Experience in preparing BRD, FRD documents and client-facing communication experience
  • Liaison between business users and technical team, coordinating meetings and strong business acumen.
  • Understanding Marketing Cloud application, web services and requirements for automating web services.
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
  • Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensively used TOAD and SQL Loader.
  • Proven experience in creating and execution of T-SQL, PL/SQL stored procedures, functions, triggers and packages.
  • Experienced in Web technologies like HTML, CSS, and Java Scripts and Java technologies like JDK, J2EE, JSP, and Servlets.
  • Ability in providing the best solution as per user requirements and end user stories.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on SOAP API.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Sales Cloud, Apex Data Loader, AppExchange, Web Services, Reports, Dashboards, Force.com IDE, SOAP,POSTMAN, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots, Sandbox development and Testing.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform (Sandbox and Production), Data Loader

Programming Languages: Apex, Java, JavaScript, PL/SQL, SOQL, SOSL.

Web Technologies: HTML, XHTML, CSS, XML

Operating Systems: Windows 7/2003/XP, UNIX

Databases: SQL Server, MYSQL, Oracle 10g/9i, MS Access

Methodologies: SDLC, Agile

Tools: Eclipse, Apache Tomcat, MS Visio, Jmeter

Service Cloud: Cases, Solutions, Ideas, Customer Portal, Customer Self Service portal, web to case, email to case

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Sr. Salesforce Developer/ Administrator

Responsibilities:

  • Configured Identity Confirmation and Login Restrictions.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
  • Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
  • Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
  • Customized Visualforce pages and modified the code for restricting some countries, which they are not willing to do the business.
  • Coding of HTML emails and landing pages using ExactTarget Marketing Cloud Services proprietary scripting language (i.e. AMP Script) as well as automation and database tools to execute highly dynamic, data-driven campaigns.
  • Worked on Web Service Integration, SOAP APIs, and REST APIs.
  • Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Designed Custom application interface using VisualForce API and Apex Classes.
  • Lightning Experience - Formatting and migrating user data into LE.
  • Experienced in modifying visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
  • Created Visualforce Pages to provide UI to the custom objects.
  • Worked on cloud computing services such as SAAS, PAAS
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Fully integrated Sales Cloud and Service Cloud with all other critical systems (CRM, marketing automation, order management, quoting, etc) leveraging our proven integration expertise and tools.
  • Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
  • Maintained CPQ tool updated with latest functionality by Installing Confidential CPQ releases.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
  • Worked on tasks involving loading of data using Data Loader and migration of data from Data warehouse into Sales force CRM using ETL tools like Informatica.
  • Worked on Xactly and Salesforce.com Integration with the Informatica Cloud. Used Xactly for the compensation management, automated the commission process, improved dispute resolution, credits, commissions, bonuses, Payments, Incentive Attainment, Revenue Quota and Annual Attainment.
  • Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
  • Worked on Salesforce Workbench to perform SOQL and other DML operations similar to Data Loader and Query Editor in Developer console.
  • Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created a .Net custom handler to insert customer data in Marketing Cloud by using Soap API.
  • Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
  • Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
  • Integrated the existing SAP system with force.com platform using Cast Iron.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica Cloud, Scrum, Agile, Workflow & Approvals, Service cloud, Force.com API, Sales cloud, Reports, Custom Objects, Custom Tabs, CPQ, Lightining, Xactly, Email Services, Security Controls, Angular JS, ETL, SAAS, Bootstrap, Eclipse IDE Plug-in, Windows XP

Confidential, Houston, TX

Sr. Salesforce Administrator

Responsibilities:

  • Designed very complex Visualforce pages using JavaScript, CSS, HTML, JQuery and Controllers.
  • Involved in User Management - Creating users, Roles, Profiles.
  • Importing large amount of data using Data-Loader.
  • Creating Custom Objects, Leads, Campaigns, Workflow rules, Profiles using Salesforce.com
  • Creating User Specific Visual Force Pages and Page Layouts.
  • Configuring Price Quotes using Confidential CPQ by triggering complex approval process.
  • Creating complex approval process for the acceptance and denial of a lease and sending out dynamic E-mails to the tenants notifying the status.
  • Experience implementing Steelbrick, Oracle CPQ cloud (Big Machines).
  • Worked on Integrations using REST and SOAP API's.
  • Experience in working with salesforce Marketing Cloud applications for APT automation testing for restful services using MCATFramework and Ruby as programming language.
  • Designed and developed various Apex Classes, Controller Classes, Extensions and Apex Triggers for functional needs in various applications.
  • Designed System Configuration Enhancements (Dashboards, Reporting, Sharing Rules, Role Hierarchy, etc.)
  • Developed Apex Classes & Triggers to implement the business logic as per the requirements.
  • Developed SOQL and SOSL queries to get data from different related objects.
  • Involved in building marketing programs which consists of email, trigger and operational campaigns using marketing automation tool .
  • End to end testing experience in Confidential CPQ.
  • Worked with Sales cloud to enhance the sales strategies that bring in the customers and service strategies that keep customers.
  • Working with web services API.
  • Customized Inbound and Outbound Interfaces involving newly implemented Veeva system and legacy Cargill systems.
  • Worked with both technical and functional aspects of Salesforce.com and have deep understanding of its underlying principles of SAAS and Cloud Computing
  • Beta tested a customized version of SalesForce.com Service Max program.
  • Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.
  • Worked on Client's CPQ Project, Salesforce integration with CPQ application Confidential .
  • Well maintained Test Code Coverage & Unit Testing for all the codes in the system following the Salesforce limits.
  • Automated Commission payment through Salesforce and Xactly.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Involved in various meetings with both the IT & Business Leaderships and suggested them about concerns on the development issues & commitments on the projects.
  • Worked on Model View Controller Pattern and various design patterns.
  • Migration of Service cloud data into salesforce by using Data management tools such as Apex Data loader, Import wizard.
  • Automatic Generation of Word Documents by extracting complex data from various objects in salesforce.

Environment: VF Pages, Apex Classes, Triggers, SOQL, SOSL, Custom Labels, Custom Setting, Force.com Sites, Email Templates, Workflows, Approval Processes, Sales Cloud, Service Cloud,Validation Rules, Java script, Loop Documentation Services.

Confidential, Philadelphia, PA

Sr. Salesforce Developer/ Admin

Responsibilities:

  • Easier access to Customer data (Accounts, Client Accounts, Cases, Contacts)
  • Ability to have a single view of the customer
  • Setup, maintain and optimize Email marketing campaign utilizing ExactTarget/Salesforce Marketing Cloud.
  • Enhanced "day-in-the-life" user productivity, relationship management.
  • Worked on various Salesforce Administrations tasks like Reports, Dashboards, Workflow rules, Field Updates, creating Email Templates, Field level & Object level Securities, Roles, Profiles, Validation Rules, Formula fields etc.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application
  • Used custom tools like Apex data loader for the handling the huge amount of DML operations on data like Insert, Update, Upsert, Delete etc.
  • Developed various Visual Force Email Templates and also handled Email operations through VF page controllers.
  • Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications.
  • Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
  • Created role hierarchy, Sharing rules, Approval Rules Validation rules and other out of box features
  • Experience working with salesforce.com sandbox and production environments
  • Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers
  • Created various Test Classes for the Custom codes in the system and deployed it to Production to satisfy code coverage.
  • Converted various previously written S-Controls into Visual Force Pages and Controllers by enhancing with increased capabilities.
  • Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals
  • Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases
  • Created various custom Reports and Dashboards as per the customer requirements
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts
  • Involved in creating the Technical Document & the Test Case document to keep a track of changes.
  • Unit and integration testing for new requirements and get the UAT from the business owner
  • Created Custom Objects, Tabs, and Sharing Rules as per the business requirements
  • Performed security and access related tasks, created users and managed users, organization wide defaults, record access, creation of role hierarchy and sharing model, setting up opportunities and account team, folder access
  • Code Migrations between Sandbox, QA, UAT & Production Orgs using Change Sets and Eclipse.
  • Worked on various salesforce objects like Accounts, Contacts, Leads and Opportunities in a TDD manner.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, SOQL, SOSL, Apex Triggers, Reports, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Eclipse IDE.

Confidential, Dallas, TX

SFDC Developer/ Admin

Responsibilities:

  • Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
  • Working as enhancement team member and performing the roles of Salesforce.com Administrator and Developer in the organization
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
  • Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented web based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer’s issues.
  • Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer

Confidential

Associate SFDC Administrator/ Developer

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Managed security settings of the users.
  • Created business rules to ensure the data integrity of the alignment data.
  • Created automatic field updates via workflows.
  • Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
  • Created Visual Force Pages to override the standard functionality of New and Edit buttons.
  • Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
  • Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Automated weekly rep call reports of submitted, saved and planned calls.
  • Automated weekly Synchronization report of the reps.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.
  • Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Microsoft Access.

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