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Salesforce Quality Tester Resume

Rockville, MD


  • Salesforce Quality Tester in Full life cycle system development involving analysis, design development, testing, documentation, implementation maintenance of application software.
  • Perform Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Using UFT, converted manual test cases to automation test scripts, Developed automation test framework for HP Quality Center, QTP / HP UFT.
  • Currently leading team as a Test Lead during which I had done excellent team work and exhibited leading/leadership skills.
  • Experience with Apptus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash
  • Experience in planning and conducting requirements elicitation meetings with the business to collect functional and non - functional requirements and providing various alternate solutions for mapping business needs with Salesforce.
  • Create various test scenarios (Valid/ Multiple Valid/ Invalid/ Multiple Invalid and Structural) in Excel and later mapped it to ALM using Excel-Add Ins
  • Actively involve with Business analysts, other developers, involved in enhancement of business modules using force.com IDE, APEX classes, Triggers, Test Methods and writing SOQL queries.
  • Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and the Role of QA in different testing methodologies like Agile, and Waterfall etc.
  • Implement automation using Selenium Web driver, Java, Selenium Grid, Cucumber, and Maven.
  • Work on Sales Cloud and Service Cloud.
  • Experience with Mobile Automation Tool Device and Appium automation framework
  • Experience in sanity, backend, front-end, functional, integration, regression, smoke, cross browser, cross platform, QTP/UFT, performance and stress testing
  • Extensive experience in Client/Server and Web Application testing using Functionality Testing (Black Box), Integration Testing, Regression Testing, UI Testing.
  • Experience in End-to-End Testing, User Acceptance Testing (UAT), Performance Testing and SAP Application Testing.
  • Experience on Data Migration which includes data extraction, de-duplication, standardization and validation and import into salesforce.
  • Developing applications suitable for both Sales Cloud and Service Cloud.
  • Writing detail test cases and test scenarios TestRail and defects in JIRA
  • Work on customization of Sales Cloud, used Schema Builder by customizing standard objects like Leads, Accounts, Contact and Opportunity.
  • Good exposure in using QTP/UFT integrated environment.
  • Expertise in performing Black Box Testing, functional testing, Usability Testing, System Testing, Regression Testing, System Integrating Testing (SIT) and User Acceptance Testing (UAT).


Methodologies: STLC, SDLC, Agile, Scrum and waterfall.

Testing Tools: TOSCA, Jenkins, UFT 12.02, HP Quick Test Pro (QTP), Quality Centre/ALM 11, Load Runner 11, SOAPUI, SOAP UI, Coded UI

Test Frameworks: Junit, NUnit, TestNG, Protractor, Robot framework, Karma, Data Driven Framework, Firefox Add-ons XPath, Firebug, Fire Path.

Databases Technologies: MS SQL Server … and OLTP, Oracle 9i/10g, MS Access 2000, TSQL, Oracle PL/SQL, SQL*Plus, SQL*Loader, MYSQL.

Salesforce Development: Force.com IDE, Apex language, Visualforce pages, Controllers, Apex triggers, Apex Web Services, SOQL, SOSL, Lightning Experience, Salesforce1 Mobile App Web


Confidential - Rockville, MD

Salesforce Quality Tester


  • Associated with development team to understand technical design and architecture for test planning.
  • Worked with Architects and Developers to transform new requirements to CPQ design and implementation. Integrated CPQ cloud with Salesforce.
  • Creating, executing test cases, reporting defects using in HP ALM 12.5 and RALLY, followed up with development team till closure.
  • Strategized and managed migration of all legacy data into Salesforce. Managed all QA testing post data migration.
  • Involved in testing and development and configuration the Salesforce.com instances and force.com applications.
  • Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
  • Automated Accounts, Contacts & Opportunities module in Salesforce Application.
  • Worked on Service Cloud and Case Management and eight different Record Types.
  • Implemented Automated execution of tests (nightly and need based) using Maven and Jenkins.
  • Authored Systems Requirement Specification (SRS), Use cases, Change Requests implementations in Service Cloud.
  • Configured and tested Salesforce Service Cloud to enable servicing, tracking, and reporting of incoming requests via Email, Web, and Phone.
  • Lead QA meetings with development teams on defect tracking, determining defect priority, severity and defect life cycle
  • Validated request/response of data using assertion in SOAPUI.
  • Designed Functional Libraries, Functions, Subroutines, Common functions, Regular Expressions and Environmental variables using UFT in VB script
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Tested request and response XML's based web services interfaces using SOAP UI.
  • Connected to database to Query the database using SQL for data verification and validation.
  • Performed back end testing on Oracle Database by writing SQL quarries.
  • Created SQL views to aggregate data before moving to targeted database from legacy database to simulate results.

Confidential - Washington, D.C

Salesforce Quality Tester


  • Performed Data driven testing using Selenium Web Driver and Junit functions which reads data from property and XML files.
  • Helped to develop and execute automated scripts using QTP/UFT for Functional and Regression testing.
  • Translated requirement specifications, design documents and Business logic document into detailed test cases in HP Application Lifecycle Management (ALM).
  • Involved in CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals by using Apptus.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated testing.
  • Integrated the external applications with Salesforce using REST API.
  • Analyzed the designed Salesforce Dashboards, Salesforce Reports, Feeds and Groups.
  • Designed Smoke and Functional Test Cases in Microsoft VSTS according to the Functional requirements.
  • Created automation scripts in SoapUI using Groovy Script for web services testing.
  • Used HP ALM Tool for write and execute Function test cases.
  • Used VB script language, for UFT programming purposes.
  • Performed testing on Web Services using WSDL and SOAPUI to check the communication between different services.
  • Performed data cleanup and/or Data migration to/from salesforce.
  • Performed the Testing with writing and execute the Test cases and defect management in Salesforce(SFDC -MDM and Oracle)
  • Clearly document and report all issues and defects during testing using JIRA, JMeter, LoadRunner, SoapUI.
  • Analyzed the Log files to verify the processes for debugging and or test data verification purposes.
  • Performed defect reporting and bug tracking using JIRA and followed up with development team to verify bug fixes, and update bug status.
  • Involved in creating automation test suites for progression & regression testing in SOAPUI.
  • Involved in Unit testing, test case development and regression testing using Junit for web-based application.
  • Executed SQL queries in the database to conduct Data integrity testing by checking the data tables on the server.

Confidential - Canton, MA

Salesforce Quality Tester


  • Involved in Requirement Review meetings and finalizing the scope of the Sprint Cycle.
  • Involved in writing test cases for various API's using HP Quality Center /ALM.
  • Involved in automation testing using QTP by creating test scripts and executing on weekly basis.
  • Worked on UI, functional and regression testing of custom Salesforce features in sandbox environment.
  • Controlled the Support Cases with the assistance of SalesForce.com support and commit with SalesForce.com premier Support.
  • Operated on different SalesForce.com Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Used SOAPUI Pro Tool to perform Automation Testing of Middleware Web Services developed in Mule
  • Used Jira to synchronize between Salesforce automatically created Salesforce cases from Jira.
  • Involved in planning, identification, creation and execution of detailed Test Plans, Test cases and Test Suites for Manual, Functional, Exploratory and Regression Testing using JIRA, Jenkins and MS Excel.
  • Used SoapUI features like Assertions, Data Source, Groovy Script Test Step to do data level validations
  • Used Groovy Scripting and Java language to build reusable components for Automation of Web Services Testing using SOAPUIPro tool.
  • Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
  • Used Test Complete to test mobile applications for IOS and Android platforms.
  • Worked on HP tool for Defect management, Test Case Creation and automation Running Scripts from QC.
  • Used SQL to perform Data Validation for the backend database DB2.

Confidential - San Francisco, CA

QA Tester


  • Worked in the agile environment with frequently changing requirements and features set.
  • Prepared Test Plans, Test Scripts and Test Cases based on functional specifications and user requirements.
  • Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project.
  • Used Java language and Junit framework for scripting.
  • Coordinated with developers and record defects in JIRA to track until they are resolved.
  • Effectively participated in every day agile scrum stand-up meetings and participated in Iteration planning and retrospective meetings.
  • Maintained Test Matrix and Project Matrix using an excel sheet to keep track of the Project's schedule and status.
  • Performed Back-End Testing, database table manipulations of relational database systems by writing complex SQL queries manually.
  • Prepared the data to cover various scenarios and wrote SQL scripts to verify the database updates, inserts and deletion of the records.
  • Involved in designing and building automation frameworks in support of continuous integration in a test-driven development (TDD).
  • Performed defect reporting and bug tracking using JIRA, Quality center and followed up with development team to verify bug fixes, and update bug status.
  • Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project.
  • Manual testing, automation using QTP (using both record & play and writing VB Script codes in the Export mode), QC for defect management.
  • Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Data and Traceability Matrix.
  • Developed and Implemented Test suites, which include features like Data Driven Framework for automated scripts using QTP.
  • Involved in Testing of the various results generated by the reports against the data present in the database tables and used UAT on that data involving the users
  • Conducted Gap Analysis for each of the review documents concerning the respective feeds in backend interface.
  • Designed and documented test cases derived from requirements.
  • Verified the applications according to the requirements. Modified automation scripts as test case changes.
  • Analyzed the specifications in the User Requirements Document, Functional Requirement
  • Performed functional, regression, smoke, and end-end testing.
  • Generated automated scripts using QTP and documented them. Created and maintained functional & regression test suites.
  • Updated QA status report and application database for management reporting purpose.

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