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Crm Salesforce Tester/ Senior Qa Tester Resume

Alpharetta, GA


  • Over 6+ years of experience in Software Quality Assurance testing in Web based, CRM and Client/Server applications using Manual and Automation Testing.
  • Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
  • Experience in testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
  • Involved in Data Warehouse Testing for Salesforce CRM BI reports testing.
  • Verified and validated the BI report parameters, layout, charts and drilldown functionality.
  • Strong knowledge of QA methodologies like Waterfall Model and Agile model.
  • Experienced with all aspects of software development life cycle including planning, estimating effort for testing and requirements gathering.
  • Created and updated User stories and tasks in Agile testing tool.
  • Experienced in preparing and executing software Test Plans, Test cases, testing and implementation of both Manual and Automation of test cases for various systems using HP ALM and QTP.
  • Well experienced in implementation through Agile Methodology and attended regular SCRUM meeting.
  • Hands on experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking and reporting.
  • Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
  • Extensive experience with SDLC, STLC and Defect Management Lifecycle.
  • Participated in Walk through meetings, interacted with BA’s and end clients for better understanding system functionality. Gathering business process requirements for better testing to improve & maintain quality of the application.
  • Familiar with Web Services, Use Cases and Data Flow diagrams.
  • Extensive experience in functional Testing, End to End System Testing, Integration Testing, Regression Testing, ETL/BI Testing, Ad Hoc Testing, Smoke Testing, Sanity Testing and User Acceptance Testing.
  • Expertise in performing backend data validation/testing using complex SQL queries to validate the completeness, integrity and accuracy of data.
  • Participated in defect management process, track and retest defects found during testing until fixed.
  • Process oriented, versatile and highly motivated team member with a positive attitude and the ability to support multiple projects simultaneously.


Languages: Java, J2EE, SQL, T/SQL, .NET, C

Databases: Oracle9i/11i, MS SQL Server, MYSQL, MS Access, DB2

Operating Systems: MS DOS 6.0,Windows 98/NT/2000/XP, UNIX

Web Development: HTML, DHTML, VBScript, XML web services

Testing Tools: QTP(9.5/10/11.0), SOAP UI 4.0

Defect Tracking & Test Management Tools: HP ALM 11.0, HP Quality Center 10.0, Mercury Test Director

Servers: Web Logic, Web Sphere, Apache

Software: Salesforce, Oracle (11i and R12)


Confidential, Alpharetta, GA

CRM Salesforce Tester/ Senior QA Tester


  • Worked in agile development environment with frequently changing requirement and feature set and Participated in daily SCRUM meeting.
  • Involved in Test Planning, Test Scenarios and Test Cases documentation along with some manual testing.
  • Experience as a Salesforce Tester/Administrator. Involved in testing force.com platform. Having extensive knowledge in testing and implementation, software designing, development.
  • Testing custom related objects and design VisualForce pages to suit the functional needs of the application.
  • Extensive experience over creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
  • Experience in testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
  • Involved in Data Warehouse Testing for Salesforce CRM BI reports testing.
  • Responsible for coordinated and executed the testing of entire system in accordance with the test plan.
  • Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
  • Involved in User Acceptance Testing.
  • Involved in reviews for functional requirements and Test case scenario and Test case designing.
  • Developed test scenarios and test cases based on Functional Design Documents and HLD (High Level Design).
  • Responsible for Daily Status Report for onshore and offshore to the Test manager.
  • Web Services testing using SOAP UI.
  • Designed test cases for manual and automation testing, developed and maintained check lists for regression using QTP automation, functional and system testing of Billing and Provisioning module.
  • Performed the Back - End testing to ensure data consistency on front-end by writing and executing SQL statements on SQL Database.
  • Join multiple tables for retrieving result and perform Data Validation and Data Integrity Testing by writing SQL Queries.
  • Logged Defects in HP ALM with priorities and co-ordinate with Development team for fixing.
  • Generated Traceability matrix to map requirements, tests and defects.
  • Created public reports using Dashboard, Excel Reports and Document Generator in Quality Center to help the QA Manager and Project Manager in reporting Project status reports.

Confidential, Parsippany, NJ

CRM Salesforce Tester /QA Test Engineer


  • Performed smoke testing, functional testing, integration testing, system testing and security testing for validating accuracy, reliability, stability and compatibility of the application.
  • Involved in the creation of test plan and informal meetings with QA Team using HP Quality Center.
  • Defined Test Strategy and developed Test Plan tree in Quality Center.
  • Write test cases based on functional specifications and requirement documents.
  • Defects were identified and reported to the development team using HP Quality center.
  • Analyzed test results by generating reports and graphs in Quality Center.
  • Worked closely with Production Managers, Technical Managers and Business Managers in planning, scheduling, developing, and executing quick tests script.
  • Determined user requirements and goals by conducting meetings.
  • Analyzed Requirements specification and developed the Quality Center Requirement tree.
  • Wrote and executed SQL queries for backend testing.
  • Involved in Salesforce CRM testing tasks like Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
  • Checked the data flow through the front end to backend and used SQL queries, to extract the data from the database.
  • Participated in various meetings and discussed Enhancement and Modification Request issues.
  • Highly involved in customizing the Salesforce functionalities like workflows, approval process, setting up roles, creating profiles, security controls, data management.
  • Generated reports in the Quality center to show the run status of the test scripts and participated in the meetings to walk through the defect reports periodically.
  • Involved in testing Web services and XML with tool called SOAP UI.
  • Worked closely with QA team and developers to clarify/understand functionality, resolve issues, provide feedback and tune the entire development process.
  • Conducted Integration testing, to make sure data was fed to the downstream applications.

Confidential, NJ

QA Analyst


  • Reviewed Business Requirement Documents (BRDs), Functional Requirement Specifications and use cases in the initial phase of the testing.
  • Worked extensively with the BAs to carry out Business analysis of the complete project.
  • Involved in the preparation of test cases, communicating with software developers on quality issues following it with bug reports, developing, running and maintaining manual and automated test Scripts.
  • Involved in developing requirement documentation for the claim processing.
  • Performed manual and automation testing: considering the base line of developed test plan and test cases.
  • Developed Manual test cases of the complex parts of the application and also verified the functionality of the application using business requirements.
  • Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.
  • Prepared requirements traceability matrix to ensure that all requirements are covered with respective test cases using HP Quality Center.
  • Used Quality Center for tracking, reporting and managing bug life cycle during testing process.
  • Designed and Performed Functional, Regression, System, User Interface, Compatibility, User Acceptance Testing (UAT), for verifying overall application functionality.
  • Coordinated with the developers on Result and Defects Status on a regular basis.
  • Involved in conducting biweekly meetings with team members to inform status of the project to the manager and documented the progress.
  • Constructively participated in all the Team meetings, Review Sessions, and the meetings with the BAs, Database Administrators, and the Developers.

Confidential, UT

Sr. QA Tester


  • Involved in analyzing business requirements and writing test plans accordingly for Billing System.
  • Involved in Designing and preparation of Test Cases.
  • Actively participated in the pre-testing that included review of the requirement documents, studying the use cases for developing test plans and collection of test data.
  • Performed Black Box-white Box Testing, acceptance, system, end to end, positive, negative online transactions and regression testing manually.
  • Developed Manual test cases of the complex parts of the application and also verified the functionality of the application using business requirements.
  • Manually performed Regression testing, documented bugs and worked with development team to resolve issues, Report the bugs by using Test Director.
  • Used SQL queries for database verification.
  • Performed Backend Testing by using SQL Queries for the purpose of database integrity.
  • Interacted with developers and business units for resolving issues with applications that fail testing.
  • Modified previously existing test cases that were driven by the manual testing effort so that they are more appropriate for future automation testing.
  • Conducted result analysis and interacted with developers to resolve bugs.


QA Tester


  • Responsible for analyzing requirements, creating detailed specifications, and writing the Software Requirements Specification (SRS) document.
  • Regularly participated in Functional Design Documents and Requirement Document review meetings for various functionalities in the application
  • Performed Smoke, Functional, GUI, Regression, Integration and Production Verification testing.
  • Organized and managed all phases of the software testing process, including planning tests, executing tests and tracking defects.
  • Designed Test Cases using Software Requirements Specifications, Business Requirements and High Level Design Documents and Executed Manual Tests.
  • Performed Manual Testing using Quality Center.
  • Extensively used Quality Centre to report Defects, analyze Defects and retested once it gets fixed.
  • Tracked the defects and reported the defects using Quality Center.
  • Performed back-end testing procedures using SQL statements to verify data integrity for some online customer interactions.
  • Wrote SQL queries to extract various tables in different databases to validate test cases
  • Involved in weekly meetings with the development team to resolve technical issues.

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