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Lead/ Sr. Salas Force Quality Analyst Resume

St, LouiS


  • A passionate Quality Lead and Sr.QA Analyst whose personal skills accomplished, Conscientious and Goal - oriented Information Technology Management professional with demonstrated and comprehensive experience in a Multi-domain, Multi-technology in a fast-paced environment. Highly knowledgeable in all IT Documentation, Testing areas, and have fair understanding on Business principles and processes.
  • Extensive experience in preparation of Quality Assurance strategies, testing methodologies, test plans, test cases and test scripts for manual and automated testing environments.
  • Facilitated release planning, sprint planning, backlog grooming, and retrospective meetings, successfully guided three development teams through transition from waterfall to Agile development.
  • Worked on Salesforce, SAP, Clarity CRM applications to perform the Sales and Services modules.
  • Worked on all the SAP Core modules like FI, MM, SD, HR during Upgrade (BW3.5 to BI7) and tested all the scenarios in R3 tables and validated by pulling data in BW/BI reports.
  • Excellent experience in SAP CRM Services & Marketing in the area of Campaign Management, Order Management and Service (Case Management).
  • Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Track burn down, issues and progress.
  • Communicated with Project Managers, Architects, DBA's and developers to gather requirements for testing and develop estimates for testing execution.
  • Review/Write test cases and execute user stories in behavioral driven design (BDD).
  • Experience in implementing Agile Software Development, Scrum, V Model, RAD, and Rational and Incremental test development methodologies.
  • Leadership roles in creation and execution of QA and testing processes, automation frameworks, test strategies and plans, and bug documentation and regression.
  • Experienced and well versed in writing SQL Queries for Database Testing.
  • Comfortable working solo and in a team environment. Extensive training in Quality Assurance/Quality control theories and procedures .Involved in mentoring CSQA aspirants and new joiners.
  • Excellent analytical and problem solving skills. Excellent communication and presentation skills, self-starter, quick learner and team player.
  • Experienced in all the phases of Software Development Life Cycle (SDLC) including analysis, design, documentation, implementation, integration and having good knowledge of SEI Capability Maturity Model (CMM), Agile Methodologies, XP (Extreme Programming), and Rational Unified Processing (RUP).


Testing Tools: HP ALM, Quality Center, Winrunner, Test Director, QTP Rational Robot, Clear Quest, ReqPro, Test Manager

Languages & Environment: Java, J2EE, VB, .Net, JDeveloper, JUnit

ERP & ETL: SAP R3/BI, Informatica (Data warehousing)

Operating Systems: Windows 95/98/NT/2000/XP, MS-DOS, UNIX Server

RDBMS: MS SQLServer, MS Access, Oracle 7/8/9,SQL&PL/SQL

Web Technologies: HTML, XML, JSP, Servlets, WebSphere, Web Logic

Scripting Languages: TSL, UNIX Shell Scripting, VB Script, Java Script, Perl.

Others: Ms-office, Ms - Project, Outlook, IE, Netscape, SoapScope, Xml Spy, Toad


Lead/ Sr. Salas Force Quality Analyst

Confidential, St. Louis


  • Reviewed Project documents and Business Requirements from the SharePoint.
  • Having every day status call with Off-shore team to get the planning, testing and defects status.
  • Work in Agile Scrum / Kanban, waterfall Development environment to gain and understand the business environment.
  • Preparing the LOE for projects and CRs based on discussion made during management callas.
  • Assigning daily task and updates to Off-shore team about Test Planning, Execution, current activities based Business meeting and status of deployment details or any Change Requests.
  • Hosting online meeting call with Off-shore team/Dev team/Business to explain or to understand outstanding issues or requirements.
  • Conducting everyday defect call with all teams and assigning to relevant resource.
  • Handing projects in Salesforce CRM, Force.com with various customized projects (like Siebel order management, Billing, Prism, Offer management services and etc.)
  • Worked on Salesforce declarative apps and customized Apps and performed the testing with various user levels of Profiles, Roles and Permission set.
  • Working on Multiple projects Confidential a time and handled the team.
  • Prepared the Test Data for execution and worked with other team member to fulfil the testing results.
  • Assigned Automation test scenarios to Automation team for each Sprint to cover test cases up to date
  • Executing Automation test cases for regression testing before any Code drop in SIT/UAT env.
  • Worked on CPQ scenarios based on the offers tagged with locations and Price book product details.
  • Validated various Kafka topic messages which are flow into Salesforce Service Management.
  • Worked on SF Production cases and recreated and reported the issues to Agile Team.
  • Worked on various types for user Profiles, Permission Set and Roles based on the User access for specific requirements.
  • Handled Off-shore team members to provide the business scenarios and reviewed Test cases.
  • Provided the demo and Handoff document to product team after complete the SRT.
  • Worked on App exchange projects like MapAnything to enhance to additional futures based on the requirements.
  • Participating Defect status Call with Defect Manager to provide the defect statuses from various CRs and FRs.
  • Reviewed the test cases with team and updated if any changes on the requirements.
  • Generated Dashboard report from ALM and send the report Management team.

Environment: Salesforce CRM, Force.com, Oracle CPQ, HP ALM, JIRA, Mulesoft, Apex, Soap UI, Json, Postman, Kafka, WinSCP, Selenium, web services, Windows7/10.

Sr CRM / BI QA Analyst

Confidential, Dallas, TX.


  • Reviewed Requirement documents, Technical support guide and User stories.
  • Implemented the best practice of an Agile methodology on testing environment.
  • During Estimation Sessions of user stories, estimated in points and size it by effort and complexity for both development and testing as a whole.
  • Reviewed in detail the User stories during Sprint planning with Development and Product to write appropriate tasks.
  • Insightful knowledge in Testing Salesforce activities related to SFDC, Saleforce.com setup, Configuration, customization, Administration, Data Migration, Eclipse IDE, Apex, Visual Force pages and integration points like Apex Data Loader.
  • Provided QA tasks (which are test scenarios/test plans) for each User Stories during Sprint Planning.
  • Written Test Plan input Test Cases in Rally with description, precondition, test steps and validation procedures.
  • Responsible for testing on different functionalities with in the Sales, Marketing and Service Cloud.
  • Worked on various scenarios on Sales Force Marketing Cloud and Service Cloud and import data from various data sources.
  • ETL Scenario testing for the source SF CRM Data with BI Reports.
  • Performed various validations for Sales Force Implementation testing scenarios.
  • Reported test status in every day SCRUM meeting and created work estimate report for each SPRINT planning.
  • Scheduled review sessions and described the scenarios with Development and Product team.
  • Executed scenarios in Admin Portal, Member Portal and Mobile Test cases & logged the defect and result in Rally.
  • Participated in product release deployment and worked on production issues.
  • Represented QA efforts for SPRINT review meeting.
  • Performed UAT Scenarios and gave the Demos to Business.
  • Developed and executed Test Scripts for Windows Mobile Handheld and web applications.
  • Estimated the testing effects and assigned work to team members.
  • Executed the application developed using various mobile technologies including J2ME, Blackberry, Android, Windows Mobile, iOS Technology etc..
  • Conducted execution for deployment Dry Run on Stage environment to ensure the functionalities, before move to production.
  • Worked on QA/Stage/Production envs for deployment & Execution.
  • Tested FRN apps on Mobile phones like Iphone, Ipad, and Android (Samsung, HTC).
  • Executed complex SQL queries to validated Sales/Order data transactions.

Environment: Salesforce CRM, JAVA, J2EE, Magnolia (Content Management System), Oracle 11G, SQLDeveloper, HP ALM, Rally, Soap UI, SAPBI, BO (Business Object), Crystel Reports, RESTful, WinSCP, Curl, Jsonview, Putty, web services, Mobile Testing (Android, IOS), Unix, Windows7.

Lead SAP CRM Quality Analyst

Confidential, MN


  • Reviewed business, functional requirements, supplemental specification document, to develop test plan, test design and test scripts. Participated requirement analysis and conducted walk through meetings for Test Plan, Test design and scripts.
  • During Estimation Sessions of user stories, estimated in points and size it by effort and complexity for both development and testing as a whole.
  • Reviewed in detail the User stories during Sprint planning with Development and Product to write appropriate tasks.
  • Developed Test Scripts for CRM (Marketing & Service), CRM IC, PP, HR(HCM), MM, SD, PM, FI-CO, Claims, BI Reporting (BOBJ), Customer Master, segmentation & Taleo.
  • Created BP Roles, Business Partners for account management in various level and performed the validation.
  • Created and performed scenarios for Campaign Management, Quotation Management, Sales/Order Management and Complaint Management for SAP CRM.
  • Create contact level and Account level for case management and validated with all the case status.
  • Validated Marketing Attributes to differentiate the business partners and worked on customer segmentation to perform validation for promotions and offers.
  • Worked on Customer Master, Vender Master, Material Master Scenarios and performed validation with legacy systems.
  • Involved with Business team, Development team, Management team for whole testing process.
  • Conducted walkthrough meetings to get approval for test design and test scripts.
  • Reported testing activities to management team.
  • Validated functionalities from .NET and SQL to SAP for conversion testing and performed real time scenarios for end to end testing.
  • Performed Smoke testing, System testing in .Net, SQL server, SAP Environments.
  • Tested CRM IC Portal (CRM Marketing/Complaint/Campaign management, Segmentaion), CRM GUI to validate the customer data.
  • Validated the CRM Sales /Order Creation & Save triggered in APO.
  • Developed SAP BI Reporting scenarios, Dashboard scenarios and tested Business objects, Cognos reporting.
  • Prepared and Executed on Data Conversion testing from .Net, SQL legacy application to SAP modules.
  • Developed UAT scenarios as per BA team and co-ordinated with Dev team to complete the evolution.
  • Participated UAT execution with Business and BA team.
  • Created Material data and setup the pricing in SAP tables.
  • Created Customer Segments, Target groups in CRM to imported segment’s in campaigns.
  • Worked scenarios for FI Corporate structure to create Cost center, Profit center and controlling area.
  • Worked on end to end scenarios with Windows Mobile Handheld for Sales transactions.
  • Co-Ordinate with Off-shore team for testing process.
  • Executed SAP, .Net Applications (E-commerce, Customer contact, Handheld and Payment Gateway) and SQL scenarios in all environments to verify the data transformation.
  • Worked on conversion scenarios and prepared test data for execution.
  • Executed scripts in Compuware OT and logged the defect in Track Record.
  • Worked with Dev team to running batch jobs in SQL and running programs in SAP.
  • Attended defect status meeting and explored issues among the project team.

Environment: SAP ECC 6.0, CRM 7.0, SAP TAO, SAP Solution Manager, APO, SAP BI, BOBJ, BEX Analyzer, Biztalk, .Net, SQL Server, Windows Mobile, ALM, HP Quality Center 10.x, Rally, Compuware Testing Tools.

Lead Quality Analyst

Confidential, Columbus, OH


  • Reviewed the High level documents, Requirements specification documents, Interface specification documents to create the test plan and test cases.
  • Reviewed requirement documents to ensure requirements are measurable.
  • Worked and coordinated with development team for unit testing and defect fixing.
  • Added requirements into Quality center based on offline charging document and executed manual scripts and documented defects in Quality Center.
  • Was involved in CDR files validation and simulation from ISG (Intelligent Services Gateway) & Switch team as per the different CDR types to meet the CDR correlation requirement.
  • Prepared Test Lab with Environment and configuration team for System testing and executed all scenarios in the UNIX server.
  • Validated Customer care portal search scenarios through UNIX command line arguments & executing UNIX scripts.
  • Validated Charging records in xml format which is going to store in Confidential 3PG Billing System.
  • Prepared Binary Encoded files for system testing and transferred into input directory.
  • Validated XML output file format which is converted from the CDR application for Confidential -Mobile 3PG Billing system.
  • Prepared Test data Binary encoded files (BER) for system testing and unit testing using with ASN1Step and ASNVE.
  • Coordinated with off-shore team (ISG team, China) and provided scenarios for creating directories for testing.
  • Prepared ATP (UAT) scenarios and worked with delivery team and Client (TMobile) for execution.

Environment: Quality Center 9.5, ASN1.0, C++, Perl, XML, SS7, SCP, SFTP, Parley X, Native, SMS, MMS, UNIX, Sun OS Solaris 5.10, ASN1step, ASNVE.

Sr. Quality Analyst / Backend Tester

Confidential, Indianapolis


  • Reviewed the High level documents, User requirements documents, Business documents, Change requests to create the test plan and test cases and ensured requirements are measurable.
  • Coordinated and Reviewed test scripts with onsite team and offshore team and provided status to project management.
  • Role Profile determination for testing and working with security team to provide test ids for team.
  • Performed Unit testing, FIT (Formal Integration Testing) to ensure the data loading loaded properly in ODS, Infocubes and Multicubes.
  • Worked in SAP BI Environment and Informatica data warehousing environment to validate the data which transfer from source system to target system..
  • Tested Data Transformation Services (DTS), BCP, and ETL scenarios by moving data between database tables to text files vice versa.
  • Testing and verifying IDOCS and PSV/CSV files through SAP XI interface.
  • Executed Unix Shell Scripting to confirm whether the data is fetched from transaction system, monitored and validated in Target system by executing SQL query.
  • Tested the following SAP modules HR, SD,MM,PP, FICO, CRM and BI/BW.
  • Shadowed the functional configuration consultants and helped define, determine, assign and maintain the SAP CRM/IS-U system.
  • Using Solution manger for Level 4 documents and draft and approved functional specifications.

Environment: Quality Center 9.2, LotusNotes 6.5, Remedy, SAP R3, BI7, Informatica Power Center 8.1, Power connect (Repository Manger, Designer, Workflow Monitor, Workflow Manager), Business Objects 6.5, Oracle, Teradata, PL/SQL, Unix, Linux and Windows.

Senior Quality Analyst

Confidential, Chicago


  • Reviewed the High level documents, User requirements documents, Business documents, CRDs, CRs, (Change requests) to create the test plan and test cases.
  • Reviews design documents to ensure requirements are measurable.
  • Involved with Test team to write Test case based on BRs, TRs, CR, CRD documents and performed peer review the test cases and prepare the test data as per the requirements
  • Attended regular Defect call with Defect Management team and Development team to discuss production issues.
  • Worked with SCM (Software Control Management) team to get approval for Production defects.
  • Worked in product support team to Handling environment issues and deals with Infra team and other API teams to solve environment problems.
  • Performed Unit Testing (MS - Visual Studio), Utility testing, System Testing, Exploratory testing, End- End Testing, Load Balancing Testing and Stress testing with Infra team.
  • Worked with Development team to certify production defects, system test defects before deployed into Production environment.
  • Verified entire team defects frequently in Quality Center and updating comments or assigned to appropriate person or team.
  • Conducted live meetings and bridge call for issues or meetings.
  • Execute the problem reports (PRs) Test cases after applies the hot fixes in production mirror environment.
  • Executing the all releases deferred defects in different environments and working with other teams to resolve the general issues.
  • Testing the Web based end user application and CRM application with many interfaces.
  • Verified XML log files to validate the application transactions and find the exceptions in log files using with PS Pad/ JUnit.
  • Initially started to execute the test cases in Test Director for previous release and for further releases executing the Manual and Automated testing in Quality center 9.2.
  • Executing End-to-End Flow through AMSS, CRM, OMS, PCE (Product Catalog), Mobility CRM Test cases and opening defects through Quality center.
  • Performing regression testing when getting hot fixes applying in production environment.
  • Tested Interactive Voice Responder (IVR -CTI), CTI Testcases in Confidential lab for 6 releases with different flavors and after every release worked with Call Center people for support .
  • Serving UAT team to test end to end testing in the applications via net meeting and live meeting.
  • Working with Enabler (Ensemble) team and Executing SQL queries for backend testing to verify the billing related data in the data base.
  • Stored, analyzed and prioritized defects using Defects module in TestDirector, Quality Center and Rational ClearQuest.
  • Created Test summary reports, Defect reports, and status reports for the meetings and provided daily status reports to QCM and Test Manager.

Environment: Quality Center 9.2, QuickTestPro 9.2, Winrunner8.2, Rational ClearQuest, Java, J2EE, JUnit, XML, HTML, Oracle, Toad, WebSphere, Ms-Visual Studio Team Edition, Ms-Project, TCP/IP, HTTP, FTP, MS-Visio, Windows, Mac OS, UNIX & all familiar browsers (IE, Firefox, Safari)

Test Lead

Confidential, Charlotte, NC


  • Reviewed Business Requirement Documents, functional specification documents, System Requirement Specifications and analyzed requirement document for writing the manual Test cases and creating automated scripts.
  • Developed a Test cases for functional testing based on functional Design Document in TestDirector.
  • Extensively used QTP to develop Automated Test Scripts and created checkpoints and functions for test validations.
  • Involved in writing VB Scripts to Parameterize the Actions to test Different screens of the whole Application.
  • Tested multiple client and Lender’s web service applications which developed based on .Net.
  • Associated Test cases to requirements in order to ensure that all the functional requirements have been covered in the Test plan.
  • Organized tests in to Test sets. Scheduled and ran the tests using TestLab module in TestDirector.
  • Responsible for testing the application against SQL server, Sybase for data validity and functional testing of database queries.
  • Performed database tests by writing SQL statements to extract the actual results and set as expected results

Environment: Quality Center 8.0, TestDirector 8.0, QuickTestPro 8.0, MS Visual Studio, Pinnacle, Solomon, Ms-Project Server (EPM), VB.Net, ASP.Net, C#, Winforms, WebForms, Visual SourceSafe, Ms- SQL Server, Sybase, Windows.

Software Test Analyst

Confidential, Indianapolis


  • Developed test strategies, test plan cases, and test scripts for the installation, GUI, functional, and integration testing for multiple software releases using Rational Requisite Pro.
  • Created different view types like Attribute Matrix, Traceability Matrix in Requisite Pro.
  • Created Manual Test Scripts in Rational Manual Test and associated with the Test Manager
  • Involved in UAT testing with venders to help to understand and execute UAT test cases to get approval.
  • Handled enhancements and defects with Rational ClearQuest
  • Validated the XML files using with XML Spy and Soap Scope and running XML files in Test Harness.
  • Performed functionality testing, interface testing and regression testing during the various phases of the development using Rational Robot Reported Software defects and enhancements to the using Rational ClearQuest.
  • Created test suites and test scenarios using Rational Test Manager to run test scripts on different machines Confidential the same time.
  • Actively involved in walkthroughs and meetings with development team to discuss related issues

Environment: Rational RequisitePro, Rational Test Manager, Rational Robot, Rational Clear Quest, LoadRunnder, XMLSpy, WinSQL, JUnit, Java, XML, Soap, SOA, WSDL, WebSphere, Apache, HTML, DB2, Mainframe, Windows 2000.

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