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Sr. Salesforce Developer/ Administrator Resume

Atlanta, GA

PROFESSIONAL SUMMARY:

  • Overall 8+ years of professional IT experience and strong experience in Salesforce.com Development, implementation including configuration and database activities.
  • Certified Salesforce Platform Developer - I.
  • Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
  • Experience in mapping and migration of data to salesforce.com objects and fields from legacy systems.
  • Experience in developing UI using Visualforce pages and providing business logics using Apex.
  • Experience in developing mobile applications using Bootstrap & Heroku and has good knowledge in PhoneGap.
  • Experience in activities related to SFDC Configuration like Creating Roles, Profiles, Email Services and Approval Process.
  • Experience in developing UI using Visualforce pages and providing business logics using Apex.
  • Involved in Lightning, Process Builder and Workflows.
  • Worked on Visual Force Components, VisualForce Pages in Salesforce using Lightning Design System.
  • Extend or build new apps with the Lightning app builder (salesforce1) and lightning components
  • Good experience with relationships such as Master-Detailed and Lookup
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
  • Experience in developing architecture based mobile apps for Android and IOS using Salesforce mobile SDK
  • Experience in designing of Custom objects, Custom fields, Page layouts, Custom Reports.
  • Worked on Page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
  • Integration of salesforce.com with other applications by using Salesforce web services API.
  • REST, SOAP API and knowledge in Streaming API to send real-time notifications to Deal desk users.
  • Experience on tools like Data Loader, Work bench, Demand tools & Eclipse.
  • Deployment experience using Force.com IDE and Change sets as well as hands on Sandbox management experience.
  • Experience working on Salesforce.com (SFDC) Instances of Service Cloud, Sales Cloud.
  • Experience in testing by using sandbox and migrating the code to production.
  • Experience in writing SOQL and SOSL using Force.com explorer, Developer console and force.com workbench.
  • Self-motivated, quick learner and with good trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Classes, Triggers, Steel Bricks CPQ, Oracle Big Machine CPQ, Visual Force (Pages, Components), Controllers, Controller Extensions, Workflow & Approvals, Docusign, Brainshark, Reports, Dashboards, Data Loader, Jitterbit, CastIron, Migration Tool, Demand Tools, SOSL, SOQL, Web Services API, Eclipse Force.com IDE, Lightning .

Force.com Tools: Force.com Explorer, Eclipse IDE plug-in, Apex Data Loader, WorkBench, Force.com migration tool.

Languages: Apex, Java, JavaScript, Html, PL/SQL, T/SQL, C++

Operating Systems: Windows Xp, Vista, 7,8,10, OS X

Database: Force.com DB MYSQL, MYSQL, IBM DB2 for LUW (Linux Unix and Windows), Oracle 9i/10gH

Reporting Tools: Tableau (9/8/7), Web Intelligence (4.0/XI 3.1), Qlikview, Predictive Analysis.

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: campaigns, Leads, Accounts, Contacts, Opportunities, Price Books, Products, Assets, Contracts, Cases, Solutions, Ideas, Cases, Solutions, Ideas, Queues, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, E-mail and Documentation Templates Salesforce Lighting

Project Management: Waterfall, Agile, Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Sr. Salesforce Developer/ Administrator

Responsibilities:

  • Good at multi-tasking the projects and impulse to have good service to the customer
  • Agile methodologies (SCRUM) was implemented that includes daily scrum with team
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
  • Created e-mail templates in text, HTML and Visualforce formats necessary for the application.
  • Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
  • Developed custom approval process through apex involving multiple approvers to accomplish the complex business requirement.
  • Developed Visual Force components for code reusability across the project.
  • Created custom objects, fields, tabs, record types and page layouts to support business needs.
  • Created various custom buttons with JavaScript logic to perform one-click operations.
  • Implemented validation rules to avoid erroneous data in the system.
  • Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
  • Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
  • Analyzing business functions like platform engineering, sales, finance, manufacturing, services in order to configure information processing systems using CPQ.
  • Using a variety of systems, such as Salesforce, Apttus configure price quote(CPQ), iPartner, DocuSign and a number of ERP systems
  • Exposure to Apttus and developed POC's in Apttus CPQ
  • Responsible for CPQ/CLM packages installations and data settings in Dev sandbox.
  • Responsible for configuration on Product (CPQ), Agreement(CLM) on Dev Sandbox
  • Played a key role in systems rollouts including Salesforce.com and Apttus.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
  • Developed many custom Reports using the Internal Report Builder according to the need of the organization.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
  • Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
  • Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components
  • Created many Email and Mail Merge Templates
  • Involved in doing the mail merge for different standard and custom objects.
  • Integrated the Web Services for extracting the data from external systems and to ensure minimum code coverage for the application, the sandbox is used for testing.
  • Used SOQL & SOSL queries for data manipulation within the Governor limits .
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
  • Interacted with core team for the development and testing of the code.
  • Helping the Business team in carrying out the User Acceptance Testing.
  • Good experience in creating Use cases

Environment: Saleforce.com platform, Lightning, SOSL, SOQL, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ETL tools, Eclipse IDE Plug-in, Windows XP

Confidential, San Diego, CA

Sr. Salesforce Developer/ Administrator

Responsibilities:

  • Agile methodologies (SCRUM) was implemented that includes daily scrum with team
  • Good at multi-tasking the projects and impulse to have good service to the customer
  • Created/Modified Dependent Pick lists, Lookup Fields, Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
  • Set security and access rights using Organization Wide Defaults, Roles, Roles & Hierarchies, Sharing Rules, Public Groups, Sales teams, Account teams, Case teams and Folders.
  • Set up Workflow and Workflow Approval processing.
  • Performed data validation and use data utilities including Data Loader and Mass Delete.
  • Configured and used standard reports, custom reports and custom report types.
  • Configured and used dashboards and dashboard components.
  • Print and export reports; email and Scheduled Reports and refreshed dashboards.
  • Set up Salesforce Console functionality and navigation.
  • Configured Identity Confirmation and Login Restrictions.
  • Designed, implemented and developed the custom objects, page layouts, custom tabs and components to suit to the needs of the application.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
  • Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy
  • Analyzing business functions like platform engineering, sales, finance, manufacturing, services in order to configure information processing systems using CPQ
  • Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
  • Worked on various salesforce.com standard objects like campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports.
  • Providing business assistance in identifying, evaluating and developing systems and procedure, as a recognized expert in configure, price and quote (CPQ) processes and methodologies.
  • Involved in salesforce integration with angularJs.
  • Extensive experience in lead case management (Web-to-Lead, Email-to-Case)
  • Developed the view pages using HTML, JavaScript for client side development and validations
  • Complete phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
  • Created Apex triggers, and Apex classes based on the complexity of the requirements
  • Used Lightning technology like building mobile apps visually by Lightning app builder and it is easily modifiable
  • Used SOQL and SOSL with consideration to Governor limits for data manipulation needs of the application using platform database objects
  • Created Visualforce pages to provide UI to the custom objects and to provide customer status to sales team and executive team based on different geographical location filters
  • Good experience in creating Use cases
  • Used Lightning technology like building mobile apps visually by lightning app builder and it is easily modifiable.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Helping the Business team in carrying out the User Acceptance Testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool, Eclipse.

Confidential, Farmington, CT

Salesforce Developer/ Administrator

Responsibilities:

  • Modified Business Requirement Document, Identified process repetitions, bottlenecks and infrequent routes
  • Extensively experienced in facilitating Knowledge Transfer(KT) session, conducting walk through process with SDLC teams.
  • Worked with relational database like SQL database and Teradata according to the need of the client
  • Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Created and used Email templates in HTML and Visual Force.
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy.
  • Experience working with Force.com IDE and salesforce.com sandbox environments.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Data Validation rules and Formulas as per business requirement.
  • Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
  • Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
  • Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
  • Worked with Salesforce.com team to make application certified.
  • Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential, Seattle, WA

Salesforce.com Developer/ Administrator

Responsibilities:

  • Collected business requirements from business owners for applications that are owned and need to be bundled and documented them in functional specification.
  • Automated workflow to keep applications moving quickly through the approval process.
  • Designed and developed Visual Force pages based on the business requirements.
  • Created Apex triggers, and Apex classes based on the complexity of the requirements.
  • Configured different page layouts and customized field level security of fields for different objects. Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists.
  • Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
  • Created reports and dashboards for different objects based on the user requirements.
  • Performed the activities like insert, update and delete and export using apex data loader.
  • Managing Repositories using Jenkins and GitHub.
  • Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
  • Worked on different relationships between the objects like lookup and master detail relationships.
  • Created junction objects and established many to many relationships.
  • Designed and Developed the mobile UI screens using JavaScript, Angular JS, JQuery, JSP, Html and CSS.
  • Participated in major and minor application upgrades and releases; executed User Acceptance Testing (UAT) and regression predefined test scripts.
  • Customized Reports and Dashboards to give access to reliable, real-time recruiting application.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, JQuery, JSP, HTML.

Confidential

Salesforce Administrator

Responsibilities:

  • Created, designed, implemented and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit the needs of the application.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects.
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Worked with Single sign-on, SAML2.0 to enable the user to login to various applications simultaneously.
  • Created Custom fields, pick lists, dependent pick lists, and validation formulas to the custom objects.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
  • Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
  • Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.
  • Proven analytical reasoning skills, which helped in understanding management and user needs, and being able to efficiently provide adequate solutions.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules, JavaScript, Angular JS, Ruby, Tomcat server, JQuery, JSP, HTML.

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