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Salesforce Consultant Resume

Bloomington, IN

SUMMARY:

  • 4+ years of experience as an IT professional, committed to maintain cutting edge on technical skills and up - to-date industry experience as a Administrator and Salesforce Quality Analyst
  • Secured 15 Salesforce Badges in Trailhead
  • Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated ale r ts, field updates, and Email generation according to application requirements.
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, Java and SOAP.
  • Strong knowledge of Force.com platform technologies including Apex, Triggers, Visual Force, Workflows and Approvals, Integrations, with end-to-end product development experience
  • Hands-on on all SDLC’s phases like Requirements study, Design, Development and Implementation and Maintenance stages of various projects.
  • Involved in Business Requirements Gathering, Functional and Technical documents development, Unit Testing, Functional Testing.
  • Expertise in Force.com, Visual-force and Apex.
  • Developed various customized solutions like retail portal, Customer Portal, Inventory Management system, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visual-force and Apex.
  • Hands on experience with Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Pages, Visualforce Components & Controllers. Configured and maintained user security permissions according to organizational needs
  • Involved in Customizing Dashboard, Reports, Work-flows, User Access, developing Apex classes, Field level and page level validations, Data imports/exports, Email Services, Role Creations, and integrating with other applications.
  • Involved in data mapping and migration of data from legacy systems to SalesForce.com.
  • Developed RBM/CRM/ERP applications using Apex and Visualforce, UNIX, C, C++.
  • Expertise in developing applications using Salesforce.com, JavaScript, HTML.
  • Used SOQL for data manipulation needs of the application using platform database objects.
  • Possessing sound knowledge in database management and backend programs (stored procedures, triggers, functions etc.).
  • Working knowledge of design patterns with the ability to code to architectural documentation.
  • Constantly strive towards improving the scalability and maintainability of the product by providing technical inputs wherever needed.
  • Extensive database experience on Oracle 10g/9i/8i, DB2, MS SQL Server 2005 and extensively used TOAD and SQL Loader
  • Hands on with Design experience using UML based Object Oriented Designing, Design Patterns, Software Factories and Enterprise Application Blocks.
  • Proficient in using Relational Databases like Oracle, SQL Server and My SQL
  • Hands on with preparing, reviewing of project technical documents/manuals.
  • Involved in providing Production support post go-live.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, salesforce offline Edition, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce and Integration tool: Eclipse IDE, Apex Data Loader

Programming Languages: Java, Apex, SQL, HTML, CSS.

RDBMS: MS Access, Oracle

Operating systems: Sun Solaris 8.0, Windows95/98/ XP/2000/vista, UNIX.

Database tools: Oracle 10g/9i/8i, Enterprise Manager, Query Analyzer, SQL Server Profiler, DTS, Business intelligence Studio.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IN

Salesforce Consultant

Responsibilities:

  • Designed and deployed the Custom objects, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.
  • Designed a Batch Class to handle bulk logic and invoked the batch Class from Trigger Context asynchronously.
  • Worked on Account Management involving Integration with External Java Application using SOAP based Web Service Callouts.
  • Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
  • Using Salesforce Lightening for UI design.
  • Executing Test Cases in QC and logging defects.
  • Helping the Business team in carrying out the User Acceptance Testing.
  • Prepare documentations like Testing Progress, Test coverage and providing status to Project Manager.
  • Recommend some enhancement features to the system.
  • Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
  • Implemented Test classes to support Code Coverage for deployment to production and performed smoke tests before QE Validation.
  • Involved in Data Migration Activities to handle bulk loads using APEX Data Loader.
  • Designed and deployed Workflows, Validation rules, Formulas and Approval Processes for automating business logic.
  • Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created profiles and implemented Object and field level security to hide critical information.
  • Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
  • Integrated Salesforce with external Master data using SOAP and REST API
  • Provided the training to Business users about the system
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Environment: Salesforce.com platform, Apex Language, Java,Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, data loading, Eclipse IDE Plug-in, HP - Quality Center 11.0,WSDL

Confidential, San Francisco, CA

Salesforce Consultant

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visualforce, force.com API, and web services.
  • Created data migration check list and field mapping document.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Using Salesforce Lightening for UI design
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential, Mountain View, CA

Salesforce Consultant

Responsibilities:

  • Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
  • Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
  • Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Create Profiles and Role hierarchy of Child org in Parent org.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Deployed Components and Data from one environment to another using change sets.
  • Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with page layouts to manage access to certain fields.
  • Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Configured workflows and approval processes to enhance business logic.
  • Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Involved in understanding the business processes and defining the requirements.
  • Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
  • Designed and developed User Interface Screens using HTML, DHTML and JSP.
  • Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
  • Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
  • Eclipse used as Java IDE tool for creating Action Classes and XML files.
  • Develop the User Interface Screens for presentation Web logic using JSP, HTML, and CSS.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, Web Services, SOAPUI, Eclipse, SOQL, SQL SharePoint.

Confidential

Associate - Salesforce

Responsibilities:

  • Developed the Cipher Cloud integration solution
  • Implemented a Confidential map integration to locate the patient and clinic locations
  • Developed complex custom module for updating multiple objects (through while viewing faxes electronically
  • Developed Workflow rules, Triggers, Validation rules, Custom buttons, Custom links, Custom pages, Extended controllers and Apex classes to drive the functionality.
  • Deployed the changes in various sandboxes and production using ANT and Change Sets Provided go-live support to the Client.
  • Worked on the Communities’ implementation using visual force pages, workflow rules, apex classes, and tokenization.
  • Increased the code coverage and test coverage of the existing system
  • Mentored new team members in the Confidential teams

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, Web Services, SOAPUI, Eclipse, SOQL, SQL SharePoint.

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