- Having 6.5 years of experiences in IT Industry.
- 3+ years of administrator experiences in Salesforce.com CRM application a cloud based platform as part of SAAS (Software as a Service) practice.
- Salesforce admin ADM201 certified.
- Good at analyzing information system needs, evaluating end - user requirements, custom designing solutions, integrating with other software's and troubleshooting any problems in the process.
- Ability to interact effectively with business users, to gather & analyze requirements.
- Clear understating with Sales Cloud Lightning UI features.
- Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Developed Formula fields, Validation rules.
- Configure and Set up relationship between various objects.
- Designing custom objects, custom fields, page layouts, custom tabs, custom reports and dashboards.
- Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
- Worked on Process Builder to automate the business process on related objects by means of creating criteria and actions (immediate or scheduled).
- Knowledge in Data Migration from Traditional Applications to Salesforce using Import wizard, Data Loader.
- Worked on Change Set to deploy, components from Sandbox to Production Org.
- Cleaning data by means of Excel, App Exchange tools - Demand tool before importing data in Salesforce org.
- Good understanding with Force.com platform.
- Create and maintain documentation on processes and application configuration.
- Good at communication skills, focused, self-motivated, quick learner, handle multi-tasking and team work (independent or collaborative).
CRM: Salesforce.com CRM
SFDC Technologies: Apex, visual force, Workflow & Validation rule, Sharing Rules, Process Builder, Reports, Dashboards
Languages: C, C++, OOP s, Apex
Web Technologies: HTML, CSS
Database: MySQL, SOQL, SOSL
Operating Systems: Windows.
Tools: Force.com IDE, Workbench, Data Loader, MS Office.
Confidential, Santa Clara, CA
- Worked on various standard objects like Accounts, Contacts, Opportunities, and Leads.
- Managed creating new users, permission sets, profiles, roles.
- Created lookup, master-detail relationship, formula field and roll-up summary on the fields to establish business requirement.
- Worked on pick lists, dependent pick lists, validation and formula fields based on requirement.
- Created workflow rules to implement and automate the business logic.
- Involved in creating and customizing Email template (Text, HTML and visual Force) and configuring them to the email alert within the workflow rule for object.
- Worked on process builder to create, update new records.
- Imported Contacts, Accounts and custom object data in Salesforce using data loader .csv file.
- Maintained security and sharing setting for different user at object, fields and record level by means of Profile and Role.
- Worked on customizing fields, Page Layouts and Record Types.
- Created Approval processes to send record for approval based on conditions and defined approval actions on them to automate the processes.
- Configured and customized the object using Visualforce page.
- Worked on creating Duplicate rules and Matching rules to maintain clean data.
- Preparing documents on the process, according to the client needs.
Environment: ServiceNow, Salesforce.com, Lightning UI, Data Loader, AppExchange, Microsoft Office, SharePoint.
Confidential, St Louis, MO
- Configuration of Salesforce.com as per the requirement.
- Created Users, Profiles, Roles, User Groups, Objects and Tabs.
- Involved in creating and customizing Fields, Page Layouts, and record types as per the requirement.
- Creating relationships (look-up, master detail) between the objects.
- Used Data migration tools like Import Wizard.
- Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
- Managing customer data: Data duplication identification and resolution.
- Written sharing Rules to assign owner and sharing a record with user.
- Created Assignment Rules (Case and Lead) and Escalation Rule (Case).
- Created various reports (summary reports, matrix reports) and dashboard to meet requirement related to user and business need.
Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, PowerPoint, Excel, Validation Rules, Standard and Custom Objects, Work Flows, Page layout, email to case.