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Salesforce Administrator Resume

Santa Clara, CA

SUMMARY:

  • Having 6.5 years of experiences in IT Industry.
  • 3+ years of administrator experiences in Salesforce.com CRM application a cloud based platform as part of SAAS (Software as a Service) practice.
  • Salesforce admin ADM201 certified.
  • Good at analyzing information system needs, evaluating end - user requirements, custom designing solutions, integrating with other software's and troubleshooting any problems in the process.
  • Ability to interact effectively with business users, to gather & analyze requirements.
  • Clear understating with Sales Cloud Lightning UI features.
  • Proficiency in administrative tasks like creating Profiles, Roles, Users, Workflows & Approvals, Developed Formula fields, Validation rules.
  • Configure and Set up relationship between various objects.
  • Designing custom objects, custom fields, page layouts, custom tabs, custom reports and dashboards.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Worked on Process Builder to automate the business process on related objects by means of creating criteria and actions (immediate or scheduled).
  • Knowledge in Data Migration from Traditional Applications to Salesforce using Import wizard, Data Loader.
  • Worked on Change Set to deploy, components from Sandbox to Production Org.
  • Cleaning data by means of Excel, App Exchange tools - Demand tool before importing data in Salesforce org.
  • Good understanding with Force.com platform.
  • Create and maintain documentation on processes and application configuration.
  • Good at communication skills, focused, self-motivated, quick learner, handle multi-tasking and team work (independent or collaborative).

TECHNICAL SKILLS:

CRM: Salesforce.com CRM

SFDC Technologies: Apex, visual force, Workflow & Validation rule, Sharing Rules, Process Builder, Reports, Dashboards

Languages: C, C++, OOP s, Apex

Web Technologies: HTML, CSS

Database: MySQL, SOQL, SOSL

Operating Systems: Windows.

Tools: Force.com IDE, Workbench, Data Loader, MS Office.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Salesforce Administrator

Responsibilities:

  • Worked on various standard objects like Accounts, Contacts, Opportunities, and Leads.
  • Managed creating new users, permission sets, profiles, roles.
  • Created lookup, master-detail relationship, formula field and roll-up summary on the fields to establish business requirement.
  • Worked on pick lists, dependent pick lists, validation and formula fields based on requirement.
  • Created workflow rules to implement and automate the business logic.
  • Involved in creating and customizing Email template (Text, HTML and visual Force) and configuring them to the email alert within the workflow rule for object.
  • Worked on process builder to create, update new records.
  • Imported Contacts, Accounts and custom object data in Salesforce using data loader .csv file.
  • Maintained security and sharing setting for different user at object, fields and record level by means of Profile and Role.
  • Worked on customizing fields, Page Layouts and Record Types.
  • Created Approval processes to send record for approval based on conditions and defined approval actions on them to automate the processes.
  • Configured and customized the object using Visualforce page.
  • Worked on creating Duplicate rules and Matching rules to maintain clean data.
  • Preparing documents on the process, according to the client needs.

Environment: ServiceNow, Salesforce.com, Lightning UI, Data Loader, AppExchange, Microsoft Office, SharePoint.

Confidential, St Louis, MO

Salesforce Administrator

Responsibilities:

  • Configuration of Salesforce.com as per the requirement.
  • Created Users, Profiles, Roles, User Groups, Objects and Tabs.
  • Involved in creating and customizing Fields, Page Layouts, and record types as per the requirement.
  • Creating relationships (look-up, master detail) between the objects.
  • Used Data migration tools like Import Wizard.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Managing customer data: Data duplication identification and resolution.
  • Written sharing Rules to assign owner and sharing a record with user.
  • Created Assignment Rules (Case and Lead) and Escalation Rule (Case).
  • Created various reports (summary reports, matrix reports) and dashboard to meet requirement related to user and business need.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, PowerPoint, Excel, Validation Rules, Standard and Custom Objects, Work Flows, Page layout, email to case.

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