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Salesforce Admin Resume

San Antonio, TX

SUMMARY:

  • Almost 7 years of IT experience in all phases of Software Development Life Cycle (SDLC) including analysis, requirement gathering, architecture design, development, enhancements, testing, deployment and maintenance of enterprise applications.
  • Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
  • Experience in Providing Training and Documentation on Salesforce Apps to the end users.
  • Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.
  • Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
  • Have knowledge in implementing various advanced fields like pick lists, Custom Formula Fields, Many to Many Relationships, Lookups and Master-Detail relationships.
  • Experience in designing of Roles, Profiles, Role Based Page Layouts, Custom Reports, Report Folders, Report Extractions to various formats, Snapshots and Dashboards.
  • Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
  • Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools like Data loader, Import/Export wizard.
  • Developed Apex classes, Controller classes, Apex Triggers and on Force.com platform to customize application according to the functional needs.
  • Good exposure to AppExchange applications.
  • Working experience on CPQ
  • Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.
  • Experienced in implementing various Apex DML operations, SOSL and SOQL queries using workbench.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Triggers, SOQL, SOSL, Visualforce Pages/Components, Apex Web Services, AJAX, Reports, Workflow & Approvals, Process Builder, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Tabs, Custom Apps

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform.

Languages & Web Technologies: Apex, Java, C, C++, HTML5, XML, CSS, Java script, Ajax

Operating Systems: Windows, UNIX, LINUX, Mac OS

Database & ETL Tools: SQL, SOQL, SOSL, Force.com workbench.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

Salesforce Admin

Responsibilities:

  • Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
  • Worked on various salesforce.com standard objects like Accounts, Contacts and Leads. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components.
  • Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
  • Created various Profiles and configured the Permissions based on the organizational hierarchy.
  • Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and Filed updates to implement business logic.
  • Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
  • Developed Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application.
  • Created various Reports and Dashboards to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different users based on the needs of the organization.
  • Integrated the application with in house legacy systems using REST API Web services.
  • Involved in setting up lead management, case management to web-to-lead, Web-to case, Email-to-case.
  • Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Environment: Sales force platform, Service cloud, Apex, Visual Force Pages, Component & Controllers, Data Loader, HTML, Security Controls, Java script, Force.com Eclipse IDE, Data Loader, SOAP, Rest, DupeBlocker, Marketo.

Confidential, Houston, TX

Salesforce Admin

Responsibilities:

  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
  • Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
  • Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
  • Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
  • Used field level security along with page layouts in Lightning to manage access to certain fields.
  • Involved in daily stand-up meetings, Scrum . This resulted to bring good solution to the business requirement.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to implement the business logic as per the requirements.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential

Salesforce Admin

Responsibilities:

  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology
  • Worked on various salesforce.com standard objects like Accounts, Contacts and Leads . Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
  • Created various Profiles and configured the Permissions based on the organizational hierarchy Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the custom application.
  • Implemented single sign on and worked in Salesforce Console.
  • Design Created Workflow rules and defined related tasks, Time triggered tasks, Email alerts and filed updates to implement business logic.
  • Involved in setting up Profiles and assigning the Profiles to the users.
  • Involved in setting up the Role Hierarchy and assigning the users as per the role.
  • Involved in loading the users into sandbox and production instance.
  • Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud.
  • Involved in setting up of reminder emails and triggers.
  • Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Worked closely with Business Users to enabled business process using SFDC.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Environment: Force.com Platform, Salesforce Unlimited Edition, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Force.com Web Services API, Workflow & Approvals, Reports, Eclipse IDE, Sandbox, Email Services.

Confidential

Java Developer

Responsibilities:

  • Actively participated in the complete Software Lifecycle of requirement gathering, design, development and implementation for various new Businesses features and also prepare project plan estimate and process audits.
  • Brainstormed with the team and created the scope and functional specifications to lay out the project Phases
  • Developed application using JSP, Java1.4/1.5, Struts framework, client side data validations using JavaScript.
  • Involved in configuration of Data sources in Web Sphere Application Server and involved in writing UNIX shell, Perl scripting for deployment process in AIX systems.
  • Created Stored Procedures using PL/SQL, functions, triggers in MS SQL server and Oracle to fetch required data.
  • Implemented localization and customized features for different client requirements.
  • Developed prototype versions of the application for enhancement to new domain/sector.
  • Developed Unit Test case classes and tested persistence methods of the different components using Junit framework.
  • Fix defects as needed during the QA phase, support QA testing, troubleshoot defects and identify the source of defect.

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