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Sr. Consultant / Onsite Coordinator Resume

SUMMARY:

  • Over 16 years of IT experience in software development and over 10 years of experience in Salesforce.com/Siebel CRM that includes Project Management, Implementation, Development, Quality Assurance and Support activities.Currently acting as a Senior Consultant and On - site Coordinator Project planning, Requirement gathering, analysis and walk through sessions with business teams, User Training, Client Interactions/Support, and responsible for managing offshore and onshore (on-site) teams writing technical specification document for business requirement, manual and Automation Test scripts creation and execution.
  • Well versed in all phases of the application development lifecycle with a strong working knowledge on CRM business processes & approaches.
  • Experience in Sales cloud, Service cloud, Chatter and App Exchange applications.
  • Experience in analyzing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, custom fields, custom page layouts, custom reports, custom tabs, work flow alerts, validation rules, approval processes, report folders, designing Visual Force pages, master-detail relationships, lookups, dependent pick lists, record types, formula fields and email generation according to application requirements.
  • Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
  • Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
  • Experience in working closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Force.com and the Salesforce platform.
  • Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Looking for a position where I can learn, contribute and to deliver the commitment expected out of me.

SKILLS:

  • Software Development Life Cycle
  • Solutions Deployment
  • Requirements Definition
  • CRM Business Process Understanding
  • Team Building & Leadership Skills
  • Agile Approach
  • Scrum Assessments/Solutions, Development & Deployment
  • Troubleshooting
  • Testing & Documentation
  • User Training & Support
  • Coordination with various teams and clients

STRENGTHS:

  • Self-Learning, Optimistic & Versatile
  • Deliverables & Time Management
  • Team Building, Leadership & Management
  • Efficient Communications & Interactions, High Quality Resolutions
  • Excellent Customer Service

TECHNICAL EXPERTISE:

CRM Systems: Apex Triggers, S-Controls, Visual Force, SOQL, SOSL, Workflows, Approvals, Email Templates, Formulas, Validation Rules, App Exchange, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles

Web Tools: JavaScript, XML, XSL, HTML, XHTML, CSS

Scripting Languages: JavaScript, VB Script

AppExchange Apps: ServiceMax, Apttus (Beginner)

Tools: MS Visio, Selenium, QTP, HP ALM, Adobe Captivate

Operating Systems: Windows 9X, XP, 2000, Vista

PROFESSIONAL EXPERIENCE:

Sr. Consultant / Onsite Coordinator

Confidential

Responsibilities:

  • Return Management, Telecommunications, Health & Insurance, and Energy Management

Confidential

Sr. Business System Analyst and On-shore Coordinator

Responsibilities:

  • Preparing MD.050s, Application Functional design documents
  • Quality Assurance support - Multiple Confidential business units including Internal, and External Repair, Field Services, etc.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Document As-Is/To-Be process flows and provide gap analyses of current business processes that need improvement
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
  • Participated in Requirement Gathering Sessions & JAD Sessions.
  • In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
  • Reviewing the test cases provided by the QA team, and providing feedback.
  • Created user Roles and Profiles and sharing settings.
  • Used field level security along with page layouts to manage access to certain fields.
  • Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Build the processes and system workflows
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Conducted GAP Analysis and enhanced business process by integration
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Confidential

Consultant and On-shore Coordinator

Responsibilities:

  • Understanding of the client's business needs and transform the business need to a functional requirement.
  • Creating the User Requirement Specifications, and Trace Matrix.
  • Coordinating with business users for integration testing, user acceptance and implement.
  • Acting as a functional SPOC to development and integration teams
  • Involved in preparing High level Design, LLD, and Data Architecture Report
  • Performing Impact and Gap Analysis of different versions and enhancements.
  • Involved in giving KT sessions to the Support team and fixing defects on time.
  • Coordinating and Leading Off-Shore Team, Transitions on new release changes to internal team and Team Building
  • Documenting the business process knowledge, scenarios, and Standard Operation Procedures (SOPs) compilation & Maintenance
  • Test plan development
  • Deployment and work with the team to analyze, design, develop, implement and integrate the solutions.
  • Requirement Elicitation, New Features development
  • Integration and Automation Testing - Selenium, Provar
  • Enhancement release Co-Ordination with various stakeholder teams: P&L Teams, Vertical Teams, Architect team & Interface teams
  • Process Simplifications, System Issues-Root Cause Analysis & Corrective Actions, Enhancement Suggestions, Functional to technical detailing, design approach & delivery of solution and User Training
  • Analysis, Design and Implementation Change Requests associated to Major Release Requirements
  • Implementation of Application Requirements, Enhancements, Change Requests, Quick Hits, Post Production Bug Fixes & Migrations, Application & Integrations Maintenance, Outage Communications, Emergency handling & Escalation resolutions
  • Status reporting to Customer, Interactions and scheduled meetings with business users to understand requirements, support issues, improvements and feedbacks
  • SPOC for any escalation, production issues
  • Daily Interactions & Management with Clients, Vertical Owners, Scrum Teams and End users
  • Enhancement release Co-Ordination with various stakeholder teams: P&L Teams, Vertical Teams, Architect team & Interface teams
  • Coordinating and Leading Off-Shore Team, Transitions on new release changes to internal team and Team Building
  • Documenting the business process knowledge, scenarios, and Standard Operation Procedures compilation & Maintenance

Confidential

Business Analyst / Validation Consultant

Responsibilities:

  • Requirements Gathering and Elicitation for Siebel CRM application
  • Creating of User Requirements Specifications
  • Impact Analysis of Requirements
  • Coordinating with the Functional and IT teams
  • Responsible for routing/approval of the requirements in HP Quality Center
  • Analysis, Design and Implementation of Change Requests associated to Major Release Requirements
  • Status reporting to Customer
  • Leading the team from Offshore and Coordination with onsite team

Confidential

Business Analyst

Responsibilities:

  • Requirement capture for migration of the PBM X2 system to POPS III web-based system and active involvement in the Requirement gathering workshops, JAD Sessions, documenting the requirements and preparing the approach documents for meeting the requirements.
  • Requirement elicitation to establish and validate the scope of the application
  • Involved in preparing Business Requirements Documents (BRD), Functional Specification Documents (FSD) like system use cases and UI Specifications.
  • Preparation of functional Use-Cases describing the system behavior under various scenarios which covers the basic flows, alternate flows and exceptional flows of the system. It serves as a reference for developers during development
  • Responsible for closely working with members of the technical team to implement projects that meet business objectives as well as comply with all technology policies, procedures and practices.
  • Effectively involved in gap analysis
  • Develop prototype screen designs to provide a base for development team.

Confidential

Business Analyst / Team Lead / Instructional Designer

Responsibilities:

  • Requirements gathering and documentation
  • User Interface (UI) prototyping
  • Create User Interface Definition (UID) and Liberate Detailed Design (LDD) document. This document gives the initial snapshot of the UI prototype.
  • Conducting Functional Walkthrough to the development and testing team
  • Preparation of functional Use-Cases describing the system behavior under various scenarios which covers the basic flows, alternate flows and exceptional flows of the system. It serves as a reference for developers during development
  • Liaising with potential and current client for better understanding of the business requirement & deliverables
  • Performing impact analysis and Gap analysis

Confidential

Instructional Designer

Responsibilities:

  • Understanding business process and application implementations
  • Writing the storyboards for the difference modules.
  • Creating application simulations by using Adobe Captivate.
  • Creating technical illustrations

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