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Assistant Director Resume

Alpharetta, GA

SUMMARY:

  • Information Technology Project Manager with a Bachelor’s degree in Technology Management and 23 years of experience in project leadership, process improvement, people management, risk management and technology infrastructure for government agencies and the private sector in the aerospace, public health, financial, transportation, retail and manufacturing industries. Proven ability to direct teams, projects and departments.
  • Ability to liaison between management, business and technical personnel.
  • Vast experience managing budgets up to 10 million dollars and people resources. Strong communication and presentation skills.
  • Led effort to build out, deploy code and test over 100 servers for non - prod and prod environments for the Audit Transformation Tool
  • Implemented a release management process to gain better control of the numerous changes that were going into the non-prod environments
  • Oversaw team of 11 member cross functional team of systems administrators, Oracle application DBAs and Oracle developers in the support of the CDC’s mission critical Oracle E-Business Stockpile system. Kept all projects within 10 million dollar budget
  • Headed 35 member cross-functional team (hardware, application development, network, and Application support), assigning team responsibilities and overseeing tasks and timelines to develop design, implement and test disaster recovery and business continuity plans for 5 fortune 1000 companies. Often called upon to use judgment, diplomacy, and analytical sense to troubleshoot problems
  • Spearheaded project life cycle responsibility for over 20 projects with budgets up to 10 million dollars that included developing project budget, project plan, status reporting to project steering committees, resource management, risk management utilizing the PMBOK and Agile project methodology
  • Developed and implemented processes to ensure that IT Service Continuity Management is linked into the IT Service Delivery processes of Service Level Management, Availability Management, Capacity Management and Asset Management. Also created processes to in corporate ITSCM into Service Support processes of Configuration Management, Change Management and Incident Management
  • Project managed the implementation of 3 high availability disk mirroring solutions utilizing IBM’s PPRC and EMC’s SRDF
  • Fostered and mentored team of 10 cross-functional team members in the successful effort to acquire, install, configure and train users on disaster recovery planning software such as SunGard’s Living Disaster Recovery Planning System (LDRPS)
  • Responsible for creation, maintenance of the Cyber Incident Response plan. Also responsible for facilitating the resolution of cyber incidents
  • Evaluated Information technology internal controls to determine compliance with HIPAA, Sarbanes-Oxley and FFIEC regulations
  • Lead effort to acquire and implement laptop computer encryption software on 1500 end user computers
  • Managed effort to implement Microsoft SMS 2003 on 2300 Windows clients to improve patch and software rollout capability

EXPERTISE IN THE FOLLOWING DISCIPLINES:

  • PMBOK
  • Cross - functional Team Building
  • Tactical/Strategic Planning
  • Agile/Scrum
  • Scope/Requirements Definition
  • Problem Solving
  • Six Sigma
  • Conflict Management
  • Critical Thinking
  • ITIL v3
  • Full Lifecycle Development
  • Process Change/Improvement
  • Skilled Negotiator
  • Quality-Assurance Strategy/Process
  • Technology Integration

COMPREHENSIVE TECHNICAL SUMMARY:

Project Management Methodologies: Agile Scrum Methodology, Project Management Body of Knowledge (PMBOK), Rational Unified Process (RUP), Business Analysis Body of Knowledge (BABOK), Information Technology Infrastructure Library (ITIL), Software Development Life Cycle (SDLC)

Infrastructure Technology Projects Managed: VMWare, EMC Storage, Dell EqualLogic, NetBackup, Mainframe, Oracle Exadata

Development Frameworks: .Net, Java

Operating Systems: Solaris, Linux, MVS, OS/390, Windows Server 2008

Applications and Databases: Oracle EBS 12.2, Oracle Database 12c, SQL

Directories: Active Directory, LDAP, ACF2

PC Software: Team Foundation Server (TFS), Microsoft Project, Microsoft Office Suite, Microsoft VISIO, SharePoint, ServiceNow

Network: SNA, TCP/IP, Frame Relay, VPN

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Assistant Director

Responsibilities:

  • Assigned as Project Manager to manage projects associated with building out, maintaining and supporting the EY Audit Transformation Project environments using Agile/Scrum methodology
  • Managed project to move development environments from on premises to Microsoft Azure Cloud solution
  • Managed projects to build out, test and deploy code to Canvas and CEA servers in the Dev, QA, UAT and production environments to meet production deployment dates
  • Managed a Level 4 support team of 45 onshore/offshore cross-functional and multi-vender staff to troubleshoot application issues and perform smoke test of environments after upgrades or resolved system issues
  • Served as release manager to ensure all software changes and patches to the non-prod and prod environments were appropriately reviewed and scheduled for production
  • Project managed application Information Security remediation efforts to ensure that all InfoSec findings were remediated before software go live dates
  • Managed project to build a DevOps solution by automating .Net code, SQL database, 3rd party tools deployments to environments as well as automated testing of environments
  • Led the effort to upgrade software tools such as Vormetric, Spotfire, AppD and Splunk
  • Facilitated Scrum, and Retro meetings with cross-functional and multi-vendor teams
  • Tracked epics, stories and tasks in Team Foundation Server (TFS)
  • Presented team s to clients at Demo day at the end of every sprint

Confidential, Washington, DC

Senior Project Manager

Responsibilities:

  • Head cross-functional technical and business teams of 110 employees to complete IT infrastructure projects. Have completed all projects on time and on budget
  • Reviewed and approved recovery site vendor invoices on a monthly basis
  • Formed and facilitated weekly status meetings with IT steering committee on progress of all projects
  • Composed and updated the Catastrophic DR plan which involves materials for Board members
  • Responsible for negotiations with Information Availability vendors
  • Coordinate the Business Impact Analysis review and update to determine risks to the organization
  • Define processes and tools best suited for each project
  • Manage resources and capacity planning for projects
  • Responsible for identifying, analyzing, measuring and managing project risks
  • Management of reviews by Internal Audit, external audits and Compliance and assurance that any comments are addressed in a timely fashion

Confidential, Atlanta, Georgia

Program Manager

Responsibilities:

  • Direct and oversee a cross-functional team of 12 Oracle E-Business support staff in support of the CDC Stockpile resource planning system in a 24 X 7 environment
  • Managed team that was responsible for projects, operations and maintenance related to systems enhancements, database support, application & operating system patching, testing and help desk support. Ensured that all projects are completed on time and on budget as defined by the contract with the CDC
  • Manage up to 8 simultaneous projects that cover software installation, enhancements, hardware upgrades and automation of test scripts
  • Responsible for searching and hiring of full-time and sub-contractor IT staff within budgeted salaries. Also responsible for employee annual performance appraisals, salary actions, terminations and time card approval
  • Ensured that all hours worked are within budget. Review and approve customer invoices
  • Maintain project plans for all projects using Microsoft Project. Provide weekly and monthly status, issues, risks reports to the CDC customer on project and budget status of a 10 million dollar budget
  • Projects include the installation, upgrade of the following technologies: Oracle E-Business Suite 12.2, Oracle database 12c, Red hat Linux, Solaris, Windows, NetBackup and VMWare

Confidential, Huntsville, Alabama

Project Manager

Responsibilities:

  • Responsible for managing multiple simultaneous information assurance and technical infrastructure projects to ensure data confidentiality, availability and integrity for the entire project life cycle. Hardware platforms included in projects were Solaris, Windows and Linux and EMC storage that supported SAP applications and Oracle databases
  • Utilizing agile methodology to work with cross-functional teams of up to 25 to complete projects
  • Responsible for the creation of all project management documents such as charter/business case, MS Project plan\sprint backlog, weekly status reports, communication plan and resource budget reports
  • Managed projects to ensure that all Confidential IT Service Continuity plans follow Information Technology Library Infrastructure (ITIL), NIST and FISMA guidelines.
  • Liaison between I/T and business units during planning, writing, testing and in the event of an outage or disaster
  • Planned and facilitated all activities for annual hot site recovery drill and tabletop exercises
  • Participated on project team responsible for ensuring the revalidating of users and workflows within Confidential Access Management System (NAMS)
  • Participated on project team to implement user auto provisioning of end users
  • Participate on project team to implement eAuth for end user single sign on

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Conduct face to face interview sessions with management of 40 business units to document as-is business processes in Microsoft VISIO using UML activity diagrams
  • Interviewed staff members of 40 business units and documented business continuity processes
  • Supervised tabletop exercises with 40 business units to validate business continuity plans and identify gaps

Confidential, Westfield Center, OH

Project Management/Business Analyst

Responsibilities:

  • Utilized ITIL-based IT Service Continuity Management processes to project manage cross-functional data center team to design, implement and test multi-platform system and application data center recovery plans. Platforms included, multiple OS/390 LPAR, RS6000, AS400, Windows NT & 2000, LAN and WAN. Network technology plans include Frame Relay, ISDN and Internet recovery solutions
  • Oversaw functional requirements gathering, design, software/hardware acquisition, testing, implementations and budget in a one year project to implement information security solutions and controls to resolve gaps identified by auditors and ensure compliance with SOX, HIPAA, and FFIEC regulations
  • Gathered recovery requirements following the Rational Unified Process (RUP). Utilized Rational ReqPro to manage requirements. Utilized Test Director to track and resolve recovery drill defects
  • Created hot site and high availability RFP’s and managed vendor selection process
  • Lead effort to acquire and implement laptop computer encryption software on 1500 end user computers

Confidential, Atlanta GA

Project Manager, Disaster Recovery

Responsibilities:

  • Facilitated requirements gathering sessions to determine disaster recovery network and hardware needed to restore critical business processes
  • Utilized ITIL-based IT Service Continuity Management processes to develop a call center infrastructure recovery strategy that saved over $800 Thousand in upfront cost and still met State of Georgia mandated recovery time objectives
  • Developed Business Continuity/Disaster Recovery program for new hires

Confidential, Norcross, GA

Project Manager, Disaster Recovery

Responsibilities:

  • Satisfied customer service level agreements and auditing requirements by project managing a cross-functional team of 30 diverse technical engineers to design, document, implement and test an e-commerce high availability solution utilizing EMC’s SRDF disk mirroring
  • Planned and facilitated 10 successful hot-site drills testing recovery of the multi-platform IT infrastructure and critical applications
  • Tasked with creating hot-site RFP, negotiating terms, conditions and pricing, reducing service fees 41%, while increasing level of service from vendor
  • Managed Successful project to install LDRPS planning software and converted existing plans to LDRPS
  • Participated in actual recovery during the Houston Floods in June of 2001. Part of a team responsible for relocating displaced employees in Checkfree’s Houston facility. Tasked with coordinating the set up of IT infrastructure at temporary location

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

  • Reformed disaster recovery testing into full auditing compliance by matrix managing a cross-functional team of 20 IT professionals in the documenting, implementing and testing first ever disaster recovery procedures for critical Mainframe, Wintel, RS600 platforms and applications
  • Reduced hot-site contract costs by $400,000 annually by successfully renegotiating existing contract
  • Provided direction and oversight to Enterprise Recovery Services team, while instituting continuous improvements, incorporating disaster recovery into change management and integrating industry best practices

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