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Business System Analyst/ Scrum Master Resume

Virginia Beach, VirginiA


  • 7+ years of experience working as a Business Analyst, Business Systems Analyst and Scrum Masterin the healthcare domain with cross - functional and self-organizing teams in dynamic environments.
  • Certified SCRUM Master with 3 years of work experience in agile SCRUM environment.
  • Experience working with managed care plans, Health Maintenance Organizations (HMOs), Preferred Provider Organizations (PPOs), Point of Service (POS) plans.
  • Possess strong skills in collecting business requirements, Business process modeling and business cases.
  • Possess good knowledge of HIPAA transaction and code standards and electronic data interchange (EDI) standards like X12 837, 270, 271, 276, 277, 278, 835, 275, Knowledge about HL7 Messaging protocols.
  • Good understanding of claim submission process for CMS-1500 (HCFA-1500) and UB-04 claim forms.
  • Implementation knowledge of HIPAA 5010 and ICD -10 initiatives; Worked on HIPPA 4010 and ICD 9.
  • Experience with health care Systems: Medicare Part A, B, C, D, Medicaid systems.
  • Possess good knowledge on medical terminologies related to diagnosis, treatment procedures, surgical procedures and medical equipment, mental and behavioral health.
  • Good understanding of various components of claims such as deductibles, copays, coinsurance, out of pocket, annual limit, life-time limit and Coordination of Benefits (COB).
  • Experience in SDLC, Agile, Waterfall, and SRUM software development methodologies.
  • Experience in facilitating SCRUM ceremonies like product backlog grooming sessions, Sprint planning, daily stand-up, sprint review, and sprint retrospective; Facilitated Product owner on project planning
  • Well-versed with estimation techniques like Planning Poker, T-shirt sizing and Relative Mass valuation and prioritizing methods like MoSCoW, Kano, business value based and walking skeleton. Calculated sprint velocity and capacity; Handled Requirements Churn
  • Used JIRA and RALLY to create/ maintain Sprint Burn-down/ Burn-up chart, Product Burn-down chart.
  • Experience in Release planning, Acceptance criteria, definition of done, definition of ready, Potentially Shippable Product Increment (PSPI), minimum viable product (MVP).
  • Good understanding of breaking down of Epics into User stories (INVEST) and User stories into tasks (SMART) criteria
  • Possess skills like Conflict Resolution, Sense Making, Communication Management, problem management, Stakeholders Management and having Servant-Leader leadership skills.
  • Proficient at coordinating with stakeholders, Subject Matter Experts (SMEs), and end users to elicit requirements through Joint Application Design (JAD) sessions, Brain storming sessions, interviews, Surveys and questionnaires, prototyping, Requirementsworkshops, focus groups, document analysis,
  • Skilled in gathering and converting User Requirements into High Level and low level documents (HLD/LLD) like Business Requirements (BRD), Functional Requirement Documents (FRD),Functional Requirement Specifications (FRS) and System Requirement Specification (SRS).
  • Expertise in Gap Analysis, SWOT analysis,risk analysis, feasibility analysis, and impact analysis.
  • Possess strong skill in designing Prototypes, Mock-up screens and Wireframes using MS-Visio, rational Rose.
  • Hands on experience in Data-Warehouse concepts (OLAP, ROLAP, HOLAP), Data Marts, Data Modelling (conceptual & Logical), Relational Database Management (RDBMS).
  • Good knowledge in Hadoop concepts such as HDFS, Hbase, PIG, HIVE and Platforms such as Hortonworks Data Platform and Cloudera CDH 3.0
  • Managing Requirement Traceability Matrix (RTM), and assisted Project Manager with creating Work Breakdown Structure (WBS), Project proposal and Project charter.
  • Have good understanding of Service Oriented Architecture (SOA), HTML, CSS, XML, JSON, WSDL, SOAP, REST, web services.
  • Proficient in creating and managing Use Cases, User Stories, Test cases, Test plans, Test reports.
  • Extensive experience with process modeling using UML, activity diagrams (swim lane charts) and Use Cases, flow charts and sequence diagrams.


SDLC Methodologies: Waterfall, Agile (SCRUM), Hybrid (SCRUM-Waterfall), spiral

Operating Systems (OS): Windows XP/8/10/Vista, Linux, Mac OS

Modeling Tools: MS Visio, Mock-up screen

Requirement Management Tools: JIRA, Rally

Testing Tools: HP QC, HP ALM

Languages: SQL, HTML, CSS, XML

Reporting Tools: Tableau Desktop, IBM Cognos

Architecture: Service Oriented Architecture (SOA), 3 Tier Architecture, N-tier Architecture

ETL Tools: Informatica (Power Center), SQL Server Data Tools

Databases: MySQL, Oracle


Confidential, Virginia Beach, Virginia

Business System Analyst/ SCRUM Master

Roles and Responsibilities :

  • Implemented agile (SCRUM) methodology for migrating healthcare related data and elicited requirements from Business users and stakeholders by interacting with them and asking them detailed questions and carefully recording the requirements in a format easily understood and reviewed by both business and technical people.
  • As a SCRUM Master I facilitated SCRUM ceremonies like Backlog grooming sessions, Sprint planning meeting, Daily Stand-Up Meeting, Sprint Review, and Sprint Retrospective meetings.
  • Proficient in writing and prioritizing User Stories using INVEST in Product Backlog along with the Product Owner as per business and Technical needs using prioritizing techniques like MoSCoW,business value based and technical value based.
  • Facilitated breaking down EPICs into User stories and estimation of User Stories using estimation techniques like Planning Poker and T-shirt sizing in Backlog grooming sessions.
  • Efficiently handled team and organizational impediments thereby fostering an environment for efficient team work.
  • Used JIRA for issue tracking, User Story management and requirement traceability and created, managed, tracked and analyzed sprint Burn Down Chartand Product Burn Down chart to estimate sprint velocity, Development team’s capacity and release planning respectively.
  • Maintained SCRUM Task Board and did issue tracking using JIRA.
  • Ensured that the team is following coding standards and is adhering to Definition of done to avoid/reduce technical debt.
  • Achieved proficient skills in Hadoop Framework and Implementation, such as Apache Oozie, Kafka, Sqoop, Flume.
  • Co-ordinated with System Administrators, Business Owners, SMEs and Development team for smooth transition of project
  • Conducted Gap Analysis, identified AS-IS and TO-BE business processes based on which created business process models.
  • Identified gaps between current policies and procedures and new HIPAA 5010 compliance and developed an action for the migration process.
  • Created Data mapping documents between various data elements, XML, flat files, excel files, HIPAA EDI files X12 837, 270, 271, 276, 277, 278, 835, 275, HIPAA 5010, HL7 protocols.

Environment: SCRUM Methodology, JIRA 6.4, JAVA, MS Visio 2013, UML, Hadoop,HP ALM v11, Informatica, Tableau 9.0, Altova XML spy, MS outlook 2013, MS office Suite 2013 (Excel, Word, Power point).

Confidential, Indianapolis, Indiana

Business Analyst/Scrum Master

Roles and Responsibilities:

  • Functioned as the primary liaison between the business line, operations, and the technical areas.
  • Performed Gap Analysis to understand the AS-IS and TO-BE state of the project.
  • Co-ordinated with the Project Manager (PM) with the Project Plan using MS Project.
  • Conducted focus groups and interviews with end users such as physicians to understand additional functionalities deemed critical on top of the mandated functionalities in hospital’s EMR System.
  • FacilitatedJAD sessions and shared calendar with tech leads to facilitate JAD sessions using MS Outlook.
  • Created Workflow documents, UML diagrams, activity and sequence flow diagrams using Visio.
  • As a SCRUM Master used RALLY created artifacts like burn down charts and User stories.
  • Facilitated daily stand up meetings and demo sessions using Agile principles and practices.
  • Wrote user stories (INVEST) in Rally, and Planning Poker and Relative mass valuation method to estimate user stories. Managed Requirement churn and helped to define acceptance criteria.
  • Used techniques like MoSCoW and KANO approach to prioritize backlog Items.
  • Developed Requirements Traceability Matrix (RTM) to trace software design requirements to test cases.
  • Performed manual testing and User Acceptance Testing for the web based custom dashboard

Environment: Agile-Scrum, HP ALM v11, Oracle 10g, IBM Cognos, Java, MS Visio 2010, Rally, Outlook 2010, MS Office suite 2010 (Excel, Word, PowerPoint), N-tier Architecture.

Confidential, St. Louis, Missouri

Business Analyst

Roles and Responsibilities:

  • Gathered functional and non-functional requirements and involved in development and documentation of Business Requirement Document (BRD), and Software Requirements Specification (SRS) using agile methodology.
  • Developed implementation guides for Partners EDI X12 transactions such as 834, 835,837,270, 271 and 274.
  • Assisted the Project Manager in defining the project plan, project charter, scope, vision, and timelines. Handled requests for proposals (RFP), making presentations to customers, and negotiating project timelines and deliverables.
  • Performed Gap Analysis by identifying current technology, policies, procedures, documenting the enhancements for the requirements, and analyzing new HIPAA 5010 compliance.
  • Developed and executed detailed Use Case to describe the functionality of the system including claims transactions.
  • Involved in creating and executing test cases, test plans and test scripts for EDI 837 Claims (I & P) Transactions.
  • Worked with business users to define and document business rules.
  • Handled Change requests and conducted impact analysis (Business and Technical).
  • For User Acceptance Testing (UAT) created ad hocBI reports using Tableau version 7.0

Environment: Waterfall- SCRUM hybrid methodology, Version one, MS Visio 2010, Informatica, Altova map force, Enterprise architect, MySQL, tableau 7.0.

Confidential, Westbury, NY

Business Analyst

Roles and Responsibilities:

  • Articulated and presented business analysis results clearly and concisely to programming staff and senior management.
  • Acted as a liaison between business Domain Experts andTechnical Team to develop high quality system.
  • Lead remediation of encounters through periodic workgroup meetings between business, development, and market office. Created BRD and FRD.
  • Developed Requirements Traceability Matrix (RTM) to be used in software development and QA testing.
  • Performed Gap Analysis between ICD 9 and ICD 10.
  • Involved in Forward Mapping from ICD 9 to ICD 10 and backward mapping from ICD 10 to ICD 9.
  • PerformedGap Analysis to upgrade HIPAA 4010 to 5010; prepared solution document and project plan.
  • Created Uses cases, UML diagrams, activity, and sequence diagrams.
  • Handled Change requests and conducted impact analysis (Business and Technical).
  • Assisted the data modelers in creating the Database schema(Snow-flake/Star Schema)
  • Identified the accuracy and consistency of the source data by performingData profiling.
  • Gained good knowledge on Conceptual and Logical Data Modeling.
  • Worked with business users to document current end to end work flow processes and collaborated with users in identifying, defining, and documenting process improvement options and alternatives, as directed by business needs. Supported Quality Assurance by using HP ALM. Participated in UAT and manual testing.
  • Identified various attributes for fact and dimension tables in constellation, star, and snowflake schemas.
  • Checked the ETL process by generating various SQL queries.
  • Identified required information fields and developed data dictionary.
  • Worked with business users to define and document business rules.

Environment: Waterfall methodology, MS project 2010, HP ALM V11, Oracle 10g, IBM Cognos, MS outlook 2010, Erwin, SQL, General Equivalence Mapping, MS Visio, MS Office Suite 2010 (Excel, Word, PowerPoint), MS Outlook 2010.


Business Analyst

Roles and Responsibilities:

  • Documented business requirements, and communicated these requirements with the development team for design and implementation of business solutions.
  • Worked with Business Analysis team to prepare a detailed Business Requirement document (BRD) and System Requirement Document (SRS).
  • Analyzed Business Requirements to develop functional and detail design specifications
  • FacilitatedRequirement Gathering Sessions with the stakeholders. Incorporated stakeholder feedback throughout the project lifecycle to ensure project quality and customer satisfaction
  • Interacted with the project team to help define the Business and System Objectives, confirmation of scope, identify constraints and the measures of success for the system to be developed.
  • Facilitated the JAD sessions, daily meetings, brainstorming sessions to solve the problems and enhance the workflow. Assisted in building a business analysis process model
  • Monitored change requests and documented requirements, integrating them with Use Cases.

Environment: MS Visio, Mock-up screens, wireframes, My SQL Workbench, My SQL, MS office suite 2007.


Project coordinator

Roles and Responsibilities:

  • Managed and coordinated with physicians working in department of medicine in-patient and out-patient department. Involved in daily operations and quality initiatives in the department.
  • Analyzed and maintained statistical performance and patient satisfaction data to identify trends in service delivery. Reduced waiting time for PET-CT appointment patients by 30 minutes.
  • Designed patient and family survey tools to evaluate experience and identify areas of improvement
  • Monitored admissions, stay and discharge if International patients seeking treatment at the hospital.

Environment: MS Visio, MS office suite 2007

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