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Sap Business Analyst Resume

Maumee, OH

SUMMARY:

  • Experience implementing and supporting SAP ERP MM module
  • Efficient problem - solver, fast learner, a good team player
  • Highly effective in a fast paced, changing environment
  • Excellent communications and customer relationship skills
  • Strong Research and Analytical skills

PROFESSIONAL EXPERIENCE:

SAP Business Analyst

Confidential, Maumee, OH

  • SAP P2P lead supporting team on multiple initiatives simultaneously while managing business priorities
  • Host weekly status meetings with functional teams and business users
  • Coordinate Monthly release enhancements
  • Monitor incidents and work with the team to get them closed within the 15 days to meet the service level agreement
  • Gather Business Requirements on Projects and Request
  • Project Manager role for new subcontracting process design, Fiori Vendor portal, Vendor Master interface. Responsible for delivering projects on time and within the budget and scope.
  • Practice excellent verbal and written communication skills to interact professionally with a diverse group including peers, executives, managers, and subject matter experts
  • Coordinate and provide oversight for application development, maintenance and production support performed by different IT vendors and act as a liaison between business and technical teams.

SAP QA Tester

Confidential, Maumee, OH

  • Supported SAP implementation by being part of the project team and following SDLC processes to create deliverables assigned to Business Analysts including application testing.
  • Provide oversight and lead troubleshooting as required to restore critical application downtime or functionality loss caused by various issues like data interface gaps, configuration gaps or user errors.
  • Participated in the business process redesign and documentation related to technology implementation

Software Developer

Confidential, Maumee, OH

  • Studied and practiced concepts of the SDLC and programming in a team setting
  • Participated in weekly problem solving challenges provided by trainers
  • Completed 5 months of aggressive fast pace Java programming training
  • Training designed and developed by UST Global, Step It Up America Program - Internship, Java Developer Training, Detroit, Michigan, 2014
  • Developed “UST Information Tracking System” as a J2EE based web application running on Amazon Web Services

Customer Service Representative

Confidential, Farmington Hills, MI

  • Received payment calls from customers around the country
  • Possessed a thorough knowledge of the client's products and provided detailed information to customers.
  • Responded to common customer questions politely and with clarity.
  • Read and researched relevant materials and resources to stay current in program. Utilize prescribed quality call handling processes.
  • Met required performance standards.

Sales Associate

Confidential, Troy, MI

  • Demonstrated a positive and enthusiastic attitude at all times while working.
  • Provided a memorable customer experience for every customer who entered the store.
  • Assisted with all sales floor functions including cashier, stock, and visual merchandising.
  • Processed all cash register transactions efficiently. Gained experience in problem solving and resolving customer service issues.

Administrative Assistant

Confidential, Detroit, MI

  • Provided secretarial support to project director and additional staff.
  • Received, screened, and prioritized calls and messages.
  • Followed up on pending matters.
  • Created document and reports as needed
  • Organized files and incoming mail.
  • Prepared agendas and materials for meetings.

Sales Associate

Confidential, Southfield, MI

  • Demonstrated a positive and enthusiastic attitude at all times while working.
  • Provided a memorable customer experience for every customer who entered the store.
  • Assisted with all sales floor functions including cashier, stock, and visual merchandising.
  • Processed all transactions efficiently. Gained experience in problem solving and resolving customer service issues.

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