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Senior It Business Analyst Resume

Warren, MI


Experienced Senior IT Business Analyst with a talent for quickly mastering various software, systems and business processes. Demonstrated a history of managing multiple agile and waterfall projects simultaneously while adhering to companies’ objectives and meeting deadlines consistently.


Applications: Dynamics AX D365, 2012 R2&R3, Azure, Visual Studio, SQL Server Management Studio, Web Apps, MS Power Apps, MS Workflow, Manhattan WMS, SharePoint and CRM 2011

Deployments: Web services, (COTS)Commercial Off the Shelf, Infrastructure, IT Optimizations, Integrations - Add Ons;

Methodologies: Scrum, Agile, Waterfall

Business Analysis Tools: PPM, TFS, Neo4j, Visual Studio, MS Project


Confidential - Warren, MI

Senior IT Business Analyst

  • Led scoping and analysis efforts discussing with business Directors and Senior Management defining which projects to add to project portfolios
  • Led projects or a major participant that provided company savings identified as Annual Direct Business Benefit with over $9.6 million dollars in savings
  • Support and communicate on-site and remotely with the global user base across various time zones (North America, Europe, South America, and Asia).
  • Work closely with Purchasing and Legal team drafting Terms and Conditions for procuring 3rd party software for proof of concepts and trial testing
  • Review and finalize SOW with Project and Development teams evaluating vendor applications for project specific activities, timelines and deliverables to meet business requirements.
  • Worked collaboratively to design, manage and review requirements and capabilities with globally dispersed teams
  • Facilitate requirements workshops developing scope, agendas, action items and building project teams
  • Define business processes and specify detailed requirements for continuous improvement to business applications and environments.
  • Document current & future-state business processes including task and workflow analysis using business capacity and heat maps.
  • Responsible for managing and prioritizing the user backlog along with Product Owners
  • Lead data conversion and interface requirement definition activities, including data mapping, analysis, and cleansing
  • Authored various documents Project Charters, Project Plans, Validation Plan, Test Scripts, Training Materials, UAT cadences, Use Cases and User Guides
  • Lead User Acceptance Testing (UAT) events including the prioritizations, escalation and closure of identified issues
  • Led meetings to track project progress, identify risks, communicate risks and statuses, and assess potential impacts to the business

Confidential - Atlanta, GA

Supply Chain Analyst

  • Performed the role of lead business analysts for AX 2012
  • Responsible for developing and maintaining business processes and supporting 200+ AX users nationwide
  • Worked closely with consultants and coordinated 2 upgrade implementations of AX 4.0 to AX 2012
  • Developed and managed project plans, communication plans and issue resolution plans to the business
  • Perform Gap Analysis of current and future state of processes and feasibility of implementing new processes and prepare business discovery documents
  • Gathered business requirements and created documents to collaborate with AX developers for resolution of customizations and/or facilitating enhancement requests.
  • Served as AX lead on integration projects implementing Manhattan Warehouse Management System and Inventory Optimization and PeopleSoft Financials
  • Configured and support testing interface and conversion files and creating mapping documents
  • Responsible for managing change management processes for production critical customizations or configurations
  • Familiar with inbound/outbound EDI for sales, purchases, acknowledgements and receipts within the Application Integration Framework (AIF), also used processing PIXs and ASNs from Manhattan applications
  • Review SOWs submitted by consultant team to ensure business guidelines are outlined and meet functional design requirements
  • Provide pre go live and post go live support

Confidential - Charlotte, NC

Applications Analyst

  • Provide Tier II support for all AX reported issues and/or change requests that are routed from service desk for resolution.
  • Participate as functional analyst for all software ERP applications: installing upgrades, hotfixes, codes and web configurations also participating with enterprise SQL Server migration.
  • Create business requirements documents to collaborate with software development group for resolution of customizations and/or facilitating enhancement requests.
  • Conduct user acceptance testing sessions to ensure defect resolution and/or system enhancements satisfy the end-user request.
  • Create change management documents to deploy approved modifications to production release schedule.
  • Conduct training classes for Microsoft Dynamics AX 4.0, 2012 and CRM 2011 end-users on use of Microsoft Dynamics and other related ERP systems.
  • Perform fit/gap analysis to ensure business requirements are met coordinated by fit/gap sessions documenting all modifications recommended.
  • Provide security configurations for Microsoft Dynamics AX and CRM 2011 various production and non-production environments.
  • Assist Microsoft Dynamics end-users in correcting data entry and/or transactional errors to maintain accuracy of financial statements.
  • Lead several projects for GM that totaled > 5 million in company savings
  • Delivered the first out of the box commercial software without customization with savings of 547k annually

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