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Salesforce Consultant Resume

Columbus, GeorgiA

SUMMARY:

  • Around 2+ years of experience in IT industry including Salesforce.com CRM
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Security model and access management model.
  • Extensive experience in data migration and integration using Data Loader.
  • Profound Knowledge in lead, Case Management Web - to-Lead, Web-to Case, Email-to-Case.
  • Expertise in configuring Service cloud, Sales cloud applications.
  • Experience working with Salesforce.com sandbox and production environments
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
  • Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels.
  • Knowledge in lighting module.
  • Excellent experience in gathering Business requirements (BRD’s) in Business process and translating them to functional documents.
  • Excellent Analytical and Documentation skills.
  • Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
  • Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
  • Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Georgia

Salesforce Consultant

Responsibilities:

  • Worked with the user group for gathering requirements throughout the planning and implementation.
  • Involved in SFDC application support for end users.
  • Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.
  • Designed and modified Approval process and created Approval steps, which used email alerts and field updates.
  • Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency.
  • Designed and developed Profiles and permission sets.
  • Implemented relationship fields for proper data loading and maintaining the quality of the data.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Configured Role based Authorization on Object/Field Level.
  • Developed SFDC Customized Reports, Dashboards and Processes to monitor data quality and integrity.
  • Designed and implemented single sign on security.
  • Used Tabular, summary and Matrix joined reports to create standard reports and custom reports.
  • Developed data mappings between source systems and warehouse components.
  • Used multi-tenant MVC architectures for building sales force applications.

Environment:: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components, Controllers and controller extensions, Data Loader.

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