- Around 2+ years of experience in IT industry including Salesforce.com CRM
- Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Security model and access management model.
- Extensive experience in data migration and integration using Data Loader.
- Profound Knowledge in lead, Case Management Web - to-Lead, Web-to Case, Email-to-Case.
- Expertise in configuring Service cloud, Sales cloud applications.
- Experience working with Salesforce.com sandbox and production environments
- Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
- Implemented security and sharing rules at Object, Field, and Record level for different Users at different levels.
- Knowledge in lighting module.
- Excellent experience in gathering Business requirements (BRD’s) in Business process and translating them to functional documents.
- Excellent Analytical and Documentation skills.
- Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
- Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
- Flexible, Enthusiastic and project oriented team player with excellent analytical skills to develop creative solutions for challenging client needs.
Confidential, Columbus, Georgia
- Worked with the user group for gathering requirements throughout the planning and implementation.
- Involved in SFDC application support for end users.
- Developed Workflow rules, Time Dependent Action Triggers, email templates to implement the business logic.
- Designed and modified Approval process and created Approval steps, which used email alerts and field updates.
- Designed Validation rules along with Roll up summary Fields to maintain Data quality and consistency.
- Designed and developed Profiles and permission sets.
- Implemented relationship fields for proper data loading and maintaining the quality of the data.
- Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
- Configured Role based Authorization on Object/Field Level.
- Developed SFDC Customized Reports, Dashboards and Processes to monitor data quality and integrity.
- Designed and implemented single sign on security.
- Used Tabular, summary and Matrix joined reports to create standard reports and custom reports.
- Developed data mappings between source systems and warehouse components.
- Used multi-tenant MVC architectures for building sales force applications.
Environment:: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components, Controllers and controller extensions, Data Loader.