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Sr. Salesforce Consultant Resume

Washington, DC

SUMMARY:

  • Total 9 years of professional IT experience working on Salesforce.com CRM and Force.com platforms as a Designer/Developer. Experienced in all phases of Project life cycle and implementing them along with Salesforce Configuration & Customization.
  • 6+ years hands on experience with Salesforce, lighting, SOQL, SOOL, Web Services API, Eloqua, JavaScript, HTML, APEX, Visualforce.
  • Have extensive experience Salesforce Community, Marketing cloud, Sales Cloud and Service Cloud full life cycle implementations.
  • Hands on experience in Release management & Deployments which includes Migrating changes between different environments, maintaining source control systems.
  • Experience in Salesforce.com Customization, Security, Data Administration, Development Support, production Support and Testing.
  • Extensive Knowledge in Development and Design of User Interfaces using AJAX, CSS, HTML5, XML.
  • Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
  • Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements

TECHNICAL SKILLS:

Language Software: Salesforce.com, APEX, Visualforce, HTML, XML, Java Script, CSS.

Tools: Force.com, Salesforce Service & Marketing Cloud, Eloqua, Force IDE, Eloqua, Eclipse, Data Loader.

SalesForce.com: Apex, Visual Force, SOQL, SOSL, Triggers, lighting, Custom Objects, Data migration, Record Types, Workflows, flow, Web service Integration and Force.com IDE

OS environment: Red Hat Enterprise Linux 5, Solaris 10, Macintosh OS X, Linux, UNIX (Solaris), Windows XP/Vista/7/8/10.

Applications: Microsoft Visio, word, excel, power point, pdf etc.

WORK EXPERINCE

Confidential, Washington DC

Sr. Salesforce Consultant

Environment: Saleforce.com, Lighting, Oracle Eloqua marketing, Marketing could, Force.com, community, Eloqua, ANT Deployment, Data Loader, Visualforce pages, Apex Controller, Apex trigger, Apex batch, Workflow rule, Process builder, Approval process, Reports, custom reports type, Jira, AppExchange, Eclipse IDE Plug - in.

Responsibilities:

  • Sr Architect/Lead developer for community site https://cmls.gsa.gov.
  • Integrated Salesforce with Oracle marketing tool Eloqua using bulk API and also Adobe meeting space with Eloqua.
  • Sent marketing email through Eloqua using features like campaign canvas, program builder, segmentation, email groups, cookie tracking and website tracking.
  • Performed the roles of Salesforce Architecture, Developer and Administrator in the organization.
  • Started building salesforce lighting prototype and migrating current applications to lighting.
  • Following Jira Agile using Scrum methodology for development and deployments.
  • Worked with various salesforce.com standard objects like Cases, Content, Library, Chatter, Accounts, Campaigns, Users, Contacts etc.
  • Creating and managing profiles, roles, permissions, page layouts, validation rules, workflows, flow, approval processes and lead assignment rules.
  • Designed and developed process builder, workflow rules, flow, validation rules, approval processes and customization within Salesforce.
  • Experience in Apex Classes, Controllers, batch classes & Triggers considering governor limits and best practices, various other components as per the client/business and application requirements.
  • Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
  • Created templates, page layouts, and recordTypes according to the business process requirements.
  • Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
  • Used Developer/Full copy sandbox’s for testing and deployed the code to the different instances after testing.
  • Created Change Sets and deployed to Production/Full copy/Developer sandbox’s using ANT.
  • Creating test plans, and test cases, documenting, reporting and monitoring the UAT issues.

Confidential, Reston, VA

Salesforce Developer

Environment: Saleforce.com, Lighting, Sales/Service could, Force.com, community, Eloqua, ANT Deployment, Data Loader, Visualforce pages, Apex Controller, Apex trigger, Apex batch, Workflow, flow, Approval process, Reports, custom reports, Jira, Rally, AppExchange, Eclipse IDE Plug-in.

Responsibilities:

  • Performed the roles of Salesforce Developer/Administrator in the organization.
  • Sent marketing email through Eloqua using features like program builder, segmentation, email groups and Campaign canvas.
  • Following Jira Agile using Scrum methodology for development and deployments.
  • Worked with various salesforce.com standard objects like Cases, Content, Library, Chatter, Accounts, Campaigns, Users, Contacts etc.
  • Creating and managing profiles, roles, permissions, page layouts, validation rules, workflows, flow, approval processes and lead assignment rules.
  • Designed and developed workflow rules, flow, validation rules, approval processes and customization within Salesforce.
  • Experience in Apex Classes, Controllers, batch classes & Triggers considering governor limits and best practices, various other components as per the client/business and application requirements.
  • Wrote Apex classes, triggers to route the escalations to different queues and levels, assign it to different users according to the business logic.
  • Created templates, page layouts, and recordTypes according to the business process requirements.
  • Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
  • Used Developer/Full copy sandbox’s for testing and deployed the code to the different instances after testing.
  • Created Change Sets and deployed to Production/Full copy/Developer sandbox’s using ANT.
  • Creating test plans, and test cases, documenting, reporting and monitoring the UAT issues.

Confidential, VA

Salesforce Developer

Environment: Saleforce.com Sales, Service, Force.com, Eloqua, MS Visio, Excel, Informatica on-demand, Data Loader, CRM Fusion Demand tools, Dupe Blocker, Visual Workflows, Approvals, Reports, AppExchange, WSDL, Eclipse IDE Plug-in and Exact Target to manage marketing campaigns.

Responsibilities:

  • Gathering requirements from users across the world, designing UML and case diagrams
  • Strong technical background helps in discussions with the team about feasibility and best way of leveraging Saleforce.com standard features to effectively serve the purpose of the requirement.
  • Prototyping and discussion with the users to get to an agreement on the functionality, layout and aesthetics of the software. Creating and leveraging Record types for Layouts.
  • Communicating and adhering to deadlines proposed to the client by building strong help ticket monitoring system.
  • Building complex reports by making use of the latest Salesforce features like Cross-Object filters, Buckets and joined reports. Use Conga Composer to generate mail merge reports.
  • Make use of Visualforce Reports and Dashboards to provide custom export privileges to users.
  • Understanding and analyzing the roles and territory hierarchies in the organization for setting up groups to control access privileges in Salesforce.
  • Creating and managing profiles, roles, visibility settings, permissions, page layouts, validation rules, workflows, approval processes and lead assignment rules.
  • Used Services cloud to manage Cases and Entitlements.
  • Data loading using MS Excel, MS Access, Data loader, import wizard and informatica on - demand.
  • Use Six-Sigma to standardize and maintain Data Quality and integrity in the organization.
  • Extensively worked on CRM fusion Demand tools and Dupe blocker to manage duplicates, mass edit and delete records, convert leads etc.
  • Manage and configure Outlook to Salesforce, chatter, Salesforce Mobile and Siteforce.
  • Write triggers when required to achieve cross object integration and wherever workflows do not solve purpose. Web Services to integrate with MS .net based application.

Confidential, VA

Salesforce Developer

Environment: Saleforce.com Sales, Service, Force.com, MS Visio, Excel, Informatica on-demand, Data Loader, CRM Fusion Demand tools, Dupe Blocker, Visual Workflows, Approvals, Reports, AppExchange, WSDL, Eclipse IDE Plug-in, Eloqua and Exact Target to manage marketing campaigns.

Responsibilities:

  • Participated in various sprint planning sessions for the Development of the project.
  • Planning, organizing and development of functional prototypes and solution demos and presenting project task deliverables to customer project manager.
  • Worked with Production support team and performed bug fixing activities On-Demand basis.
  • Involved in Salesforce.com Application setup activities and customized the apps to match the functional needs of the organization,
  • Worked with various Custom & Standard objects.
  • Experience in Application Release Management & Support Experience.
  • Co-ordination with the client and offshore development team
  • Expertise in deploying the code and configuration changes between different environments using Force.com IDE, Change sets.
  • Experience working with Work Bench, Force.com IDE.
  • Hands on experience in designing, configuring and implementing the data security policy for sales force standard and custom objects.
  • Worked on supporting tickets for Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts, VF Pages, Apex controller, Reports, upload of data.
  • Designed, developed and deployed Visual Force pages, Apex Classes, Controller Classes and Apex Triggers, VF Charting, High Charts, Site pages for various functional needs in the application.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Performed roles of Sr. Salesforce Developer/Lead/ Analyst and Administrator in the organization
  • Designed and developed custom pages using Visual force and JavaScript to provide better UI.
  • Used data loader to load the records on to force.com platform.
  • Interacted with Salesforce.com premium tech support team on a regular basis.

Confidential , North Andover, MA

Computer Analyst

Responsibilities:

  • Designed and Implemented Feed Handler & Order Book Maintainer for NSE and BSE market feed.
  • Provide Saleforce.com intelligence in Business Process Analysis, Planning, Scheduling and Risk Management.
  • Development, Configuration, testing and deploying the Salesforce.com business solutions.
  • Developed test cases for the Feed handler, Order Book Maintainer and their integration with pre-trade risk engine, smart order routing and high frequency trading strategy.
  • Provide training and support to users on Salesforce.com, access and effectively use the System.
  • Using tools like inside view and Cloud Craze to increase the Sales Insight of the business users.
  • Involved in Unit testing, integration testing, debugging in hardware and fixing the bugs.
  • Documented specification and working flow of Feed handler and Order Book maintainer.
  • Followed NSE and BSE guidelines, High Frequency trade risk management.
  • Participated in Product requirements, review, design and code review.
  • Testing is performed in modelsim and Altera Stratix II FPGA.
  • Understanding the existing marketing process and designing an Automated Marketing System in Salesforce.com using a tool called Marketo.
  • Configuring Salesforce systems like Outlook for Salesforce, Chatter, Salesforce.com Mobile that provide integration with desktop and mobile devices.
  • Write code for triggers, classes and web services when required to achieve cross object integration and wherever Salesforce.com workflows do not solve purpose.
  • Customize Visual Force pages; use Apex standard & custom controllers to meet user UI requirements.

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