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Sr. Salesforce Developer Resume

Columbia, SC

SUMMARY:

  • More than 8 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
  • Experienced with retail, manufacturing, service, Finance, Banking, Insurance industries business needs and blending them with the package - based solutions to meet all the variety of IT needs of each customer.
  • Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E-commerce website, Healthcare.
  • Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
  • Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
  • Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.
  • Experience in Veeva implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management etc.
  • Experience in working with Marketing Tools Apttus, Docusign and Draw loop
  • Experience customizing Sales Cloud, Service Cloud and Financial Force.
  • Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
  • Experienced in Developing Salesforce Lightning Applications with the combination of Lighting Bundles, Salesforce Lighting Design System, Apex Controllers, Aura Framework and Lightning App Builder.
  • Expertise in performing Salesforce Administrative Tasks: Organization Setup, User Management, Activity Management, Analytics, Process Automation by Creating/Customizing objects/fields/tabs, Users, Profiles, Permission Sets, Roles, Groups, Queues, Page Layouts, Lightning Experience Record Pages, Record Types, Chatter, Workflow/Validation rules, Approvals, and Process Builder.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
  • Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
  • Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
  • Experience in Salesforce/Veeva Configuration.
  • Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
  • Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
  • Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
  • Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
  • Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
  • Experience in Software Testing Projects, SQL Server.
  • Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS:

Salesforce.Com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Lightning Components, Lightning App Builder APEX Testing, Validation Rules, Visual force (Pages, Components and Controllers), Veeva CRM, Import Wizard and Data Loader

ETL/ Integration Tools: Force.com Data Loader, Force.com IDE Plug-in, Talend 5.4.1, Talend MDM, Salesforce Lightning Connect.

Web Technologies/ Tools: HTML, CSS, JavaScript, WSDL, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, MS Project, MS Visio, Rational Rose, SharePoint.

Languages: Apex, C, C++, Java, PL/SQL, VB, UML

Database: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE:

Confidential, Columbia, SC

Sr. Salesforce developer

Responsibilities:

  • Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
  • Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visual force pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
  • Involved in deploying the AppExchange applications and integrating with third party applications.
  • Integrated external financial systems for synching data in Salesforce.
  • Worked with business team and Veeva teams to implement Medical CRM for MSLs
  • Provide SME support for Veeva and SFDC related implementations
  • Developed a tool by creating the lighting component pages by utilizing, Aura Framework and Lightning Bundles such as Component, Controller, Helper, Style, Design, Renderer and SVG File to validate claims of providers.
  • In order to retrieve data from server-side controller to the lightning component, utilized Apex Controllers which makes a call outs for external requests through different API’s.
  • Developed various Apex Triggers, Apex Classes, Controllers and Extensions for various business needs in the application.
  • Worked on Page Layouts, Record types, Lightning Experience Record Pages, Validation rules, Workflow rules and Process Builder to accomplish business automation.
  • Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
  • Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
  • Integrated with Enterprise Patient System using Rest API to retrieve client’s information, Developed Batch jobs to feed and Maintain the Enterprise Patient System.
  • Part of a team, responsible to Migrate existing applications, visual force pages, and users from Salesforce Classic Org to Lightning Experience, to utilize all the features of salesforce.
  • Administrated and monitored the company's Salesforce CRM application.
  • Worked closely with senior management on a Specific track to meet goals and Documented process work flows reflecting interactions between all software within IT identifying how information is processed and what forms of communications are used.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
  • Worked as Veeva Vault technical SME for integrations with external applications
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Designed and developed Service cloud and integration.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Worked on setting up Veeva features like Engage meeting, Group Calls, Surveys through Approved emails etc.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
  • Used Jira defect tracking tool for maintaining of user stories and raising defects.
  • Performed tasks for Data Migration like Data mapping and Data loading.
  • Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, Force.com Explorer, Apex Triggers, FinancialForce PSA, Visual force Pages & Apex Controllers, Sales Cloud, Service Cloud, Cast Iron, Veeva CRM, Lightning Components, Data Migration, Oracle EBS, Apttus CPQ, Data Loader, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential, Covington, KY

Sr. Salesforce Developer

Responsibilities:

  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
  • Agile Development Methodology was followed for the implementation.
  • Managed Salesforce integration with existing systems and third-party providers.
  • Developed various Custom Objects, Tabs, validation rules, formula fields.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
  • Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked with external vendors to facilitate the implementations related to Veeva/SFDC application.
  • Worked on Apttus CPQ configuration and integration.
  • Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields. Run batches in order provided to project changes by following the instructions provided by Apttus.
  • Expertise in Development of applications in SOAP and Restful Web Services using.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
  • Developed various angular components and reusable modules throughout development lifecycle.
  • Worked on UI/UX of the application by translating design from mockups to HTML/CSS.
  • Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Aptos, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
  • Provided guidelines to integration teams for inflow and outflow of data of Veeva/SFDC application.
  • Created relationships among objects using Lookup and Master-detail relationships.
  • Developed a custom MARS Application to implement Change Management and Configuration Management for all Veeva applications.
  • Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
  • Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
  • Integrated Marketing cloud instance and Sales cloud using marketing cloud connect to personalize marketing campaigns and provide services for email, mobile, social and online marketing.
  • Created and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and social studio.
  • Created and maintained email reporting dashboards which are used by marketing teams to make delivery and content decisions.
  • Created folder structure to house marketing email templates and executed A/B testing on mail templates to improve engagement.
  • Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
  • Cross-Program Deployment Lead for integrated release involving Oracle, IBM, Informatica, and Salesforce
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements.
  • Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
  • Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
  • Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
  • Performed data cleanup and/or Data migration to/from salesforce.com.
  • Experience on high-availability, fault tolerance, and auto-scaling in AWS Cloud Formation.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Developed several Custom Reports & Dashboards that are used by Business user and Managers.
  • Integration with ETL tools like Informatica, Info sphere.
  • Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems.
  • Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.
  • Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
  • Created custom Java Application to Interact with Salesforce using SOAP and Rest web services.
  • Implemented Data Loader through the Command Line Interface to extract the data from database.
  • Developed visual Force pages with JavaScript and Apex classes.
  • Written Apex Test classes to Unit test Apex classes before moving to Production.
  • Created and maintained the documentation for Design, Migration and Integration.
  • Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Veeva CRM, Oracle EBS, Apttus CPQ, Financial Force PSA, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Atlanta, GA

Sr. Salesforce Developer

Responsibilities:

  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed solutions by customizing various standard objects of SalesForce.com (SFDC).
  • Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs of the application.
  • Good experience in development and maintenance of Sales & Service clouds.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented DML operations of Inserting and Updating records.
  • Worked on SOQL and SOSL queries.
  • Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements.
  • Communicating with executive management on project status and overall project progress against target.
  • Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, and Reports and developed the Custom objects, Page layouts, Custom tabs, Components and user Dashboards.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit pages.
  • Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
  • Veeva process scheduling and setup for CLM and Approved Email administration
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Woonsocket, RI

Salesforce Developer

Responsibilities:

  • Implemented new feature enhancements on Service cloud console view and developed few Visual force components.
  • Developed Apex triggers, classes to achieve user's desired functionality and have written the dependent test classes.
  • Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
  • Involved in integration of their legacy system with Salesforce CRM package through web services based on BULK API.
  • Involved in administrative activities like scheduled data cleansing, security setup and workflow updates.
  • Implemented Apex Controller, triggers and test classes with test code coverage of 90-100% using Force.com IDE.
  • Designing and development of visual force pages as per the user requirements.
  • Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
  • Assigned profile and roles according to the company requirement and involved in end user training.
  • Coordinated in cross-functional teams.
  • Managed with vendor partners and formulated optimal solutions for integration.

Environment: Salesforce.com platform, Visual force pages, Apex triggers, Apex classes, SOQL, Data Loader, REST, Data Management, Validation Rules, Workflow Rules, and Relationships

Confidential - Portland, OR

Salesforce Developer

Responsibilities:

  • Interacted with Business users for requirements gathering, analysis and development.
  • Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
  • Deployed the code over sandboxes using Change set.
  • Written Test Cases to check code coverage in Apex Classes and Apex triggers.
  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
  • Created Workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
  • Implementation of Data Loader for loading the data.
  • Developed business documents for Salesforce.com Custom objects.
  • Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
  • Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
  • Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
  • Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
  • Provided the training to Business users about the system

Environment: Saleforce.com platform, Apex Language, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential

Java Developer/Salesforce Developer

Responsibilities:

  • Responsible for documenting the user requirements and system design specifications.
  • Responsible for analyzing business processes, user new requirements.
  • Gathered detailed design specifications and strategies which were utilized by the functional team and the development team for performing detailed development and testing on business applications.
  • Implemented Java components and deployed under the weblogic server.
  • Worked with JSF as the Web-container framework in the presentation tier.
  • Developed Server side components with beans in JSF framework.
  • Used JSF validator for the Server side Validation and Used JavaScript for the Front-end validation.
  • Involved in test plan, test cases and unit testing of the system
  • Involved in different activities of project such as information meeting, analyzing data, validation of data, documenting business/functional supplies
  • Worked actively with the Development team, providing assistance with programming issues and post production bugs.
  • Work as Technical Support and perform all sorts of IT Administrative Tasks.
  • Used Spring IOC and MVC for enhanced modules.
  • Implemented SOAP protocol to get the requests from the outside System.
  • Used Rational Clear Case as a source control for code changes.
  • Followed coding and documentation standards.
  • Involved the writing SQL quarries and Joins.
  • Used Rational Clear Quest to document and track issues and resolutions.

Environment: Java Servlets, Struts, CSS, Hibernate, JavaScript, HTML, Toad, Oracle database, Apache Tomcat, Eclipse, Webserver, Linux.

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