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Human Resources Manager / Office Manager Resume

Greenville, SC

SUMMARY:

  • Specialized in: Talent Management, Employee Relations, and Performance Management
  • Accomplished and highly - respected subject matter specialist with over 10 years of business experience with a proven record of building consensus and creating an engaged workforce by providing specialized consultation on employee relations, performance management, and employee discipline issues.
  • Three to five years of experience in employee relations with a strong human resources knowledge of laws, policies, and processes and programs.
  • Adept in working cross-functionally to integrate human resources plans with business goals to create a cohesive strategy.
  • Assessed and maximized solutions for addressing workplace incivility and retention in dynamic work environments to support corporate culture and business goals.
  • Works best under time constraints, while maintaining a high level of integrity, ethical behavior, and professional sophistication.

SIGNATURE HR QUALIFICATIONS:

  • Human Resources Management
  • Staff Coaching & Mentoring
  • Employee Relations & Diversity| Payroll
  • Training & Development
  • HR Management Systems
  • Benefits Management
  • Performance Appraisals

PROFESSIONAL EXPERIENCE:

Confidential, Greenville, SC

Human Resources Manager / Office Manager

Responsibilities:

  • Investigated and mediated complaints (10 - 20 weekly) from employees and compliance line complaints. Partnered with supervisors to determine the proper outcomes related to disciplinary actions and grievance hearings.
  • Developed and refined JDs; planned interview schedules; closely worked with finance to draft job offers; managed new employee orientation and induction program; and performed full lifecycle enterprise level technical and non-technical recruiting. Guaranteed compliance with Confidential .
  • Established an employee-oriented company culture that emphasized quality, continuous improvement, and high performance, increasing employee engagement and satisfaction by 20%.
  • Slashed benefits administration costs 30% by negotiating fees to include claims resolution, change reporting, approving invoices for payment, and annual re-evaluation of policies for cost-effectiveness.
  • Trained employees on use of e-time for either their own time or vacation reporting. Performed reconciliation of Flex Spending accounts, Health Savings accounts, PTO, ESPP, and 401k contributions.

Confidential, Greenville, SC

Human Resources Consultant

Responsibilities:

  • Consulted and brainstormed with 3 senior executives to develop and facilitate a culture-driven approach to people processes and communications.
  • Provided employee relations consulting and coaching to 2 department managers and 20-50 employees including recognition programs, progressive discipline, Confidential regulations, termination guidance, unemployment, and benefits. Developed enhanced departmental rewards and recognition program, better utilizing existing cash reward program, and encouraging no/low-cost means of recognizing talent.
  • Educated human resource professionals and department managers on the impact of workplace incivility on individual and team performance. Ensured projects and initiatives were compliant with established policies and procedures and other relevant federal, state, or local legislation.
  • Analyzed trends and standardize metrics to verify the success and business impact of initiatives and general people processes.
  • Customized periodic audits of human resource activities to confirm compliance with laws, policies, and procedures. Provided direct oversight of key people programs that heavily influence the employee experience: performance management (pay-for-performance), recognition, employee engagement surveys, and communications with employees.

Confidential, Greenville, SC

Benefits Advocate

Responsibilities:

  • Coordinated health and welfare open enrollment events informing the staff about plan changes and options.
  • Chaired employee engagement sessions, monitoring vendor performance for compliance with SLAs, generating a 20% increase in attendance.
  • Fielded employee questions about Confidential, Confidential, medical insurance referrals, health screenings, and other human resources benefits.

Confidential, Greenville, SC

Recruiter / Human Resources Generalist

Responsibilities:

  • Performed full lifecycle enterprise-level recruiting for multiple disciplines for 5 locations. Screened, interviewed, and evaluated candidates to determine their competencies and qualifications for employment. Partnered with local educational institutions and hospital systems to create a candidate pipeline; negotiated agreement parameters and determined best practices.
  • Conducted technical training programs for 30 clinicians and support medical staff of electronic health record software application. Determined training objectives and created lesson modules needed for training. Prioritized order of work; responsible for establishing and meeting project deadlines.
  • Directed recruiting efforts for senior management by maintaining a critical needs list with the highest priority openings; encouraged networking among placed executives and oversaw the creation of a database storing employment opportunities and available applicants to improve effectiveness in matching needs with resources.
  • Processed recruitment paperwork, identifying candidates through professional networking relationships and job boards
  • Assembled data to design with IT a comprehensive applicant tracking system to integrate with HRIS, storing employment opportunities and available applicants.
  • Served as a point-of-contact for employees regarding job tasks, benefits, paid time off, and other policies and procedures. Identified training needs, managed training logistics, and prepared training modules.
  • Insured the organization was fully staffed with a continuous supply of highly productive clinicians (25-30 clinicians) at each health care facility (5 sites). Centralized the medical practitioners’ schedule and calendar for the Medical Director, while collaborating with medical practitioners to ensure proper maintenance of current medical certifications.
  • Employed partnerships with GE, GHS, and other local agencies to optimize resources in customer service, information technology, and training. Partnered with Marketing & Public Relations Director to strengthen program awareness within healthcare and community groups in the Foothills region.
  • Managed all recurring and impromptu administrative functions while assisting physicians and providing training and licensing credentials were up-to-date.
  • Analyzed and resolved personnel grievances and counseled management on employee-related issues. Developed policies and procedures, manuals, evaluation, with the continuous generation of relevant productive training programs.
  • Audited employee time cards to assure correct biweekly payroll for salaried employees using ADP system.
  • Played a pivotal role in framing new policies for reimbursements, travel and employee expense reimbursement, employee referral bonus program, coaching & counseling, standards of conduct, bereavement, bridge policy, and miscellaneous usage.

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