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Sales Force Admin Resume

Jersey City, NJ

SUMMARY:

  • Experience on processes that dealt with Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
  • Proficient in designing of custom objects, custom fields, Role Based Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation as per application requirements.
  • Well experienced in salesforce administrative activities with user Roles, Role Hierarchies, Profiles, Record types, page layouts, Search layouts, Permission sets, sharing settings, Single Sign - on (SSO) and Security Controls that make sure that protected data is available only to the authorized users.
  • Experience in sandbox and production environment using the Force.com migration tool.
  • Experience in developing custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
  • Extensive experience in data migration and integration using Data Loader.
  • Having experience on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool and Change set.
  • Experience in data migration from Legacy Systems using Data Loader.
  • Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle SQL and PL/SQL.
  • Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

SPECIALIZES IN:

Visual Force | Salesforce CRM | SFDC Administrative | CRM application | lead escalation | Apex classes | Triggers | Seibel CRM | Data Migration | SOQL and SOSL queries | Data Loader | Sandbox and Production | App Exchange Data Loader | Service Cloud | Clear Quest | WebLogic

WORK EXPERIENCE:

Sales Force Admin

Confidential, Jersey City, NJ

Responsibilities:

  • Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Worked on fast and intelligent interface with Lightning Experience which transforms Salesforce CRM.
  • Skillfully utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
  • Created the object, record and field level security to hide the sensitive information of the application.
  • Worked on Validation Rules, Workflows and Approval Processes.
  • Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed a customer feedback and satisfaction process
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
  • Integrated the Web Services for extracting the data from external systems, and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
  • Integrated using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, Sandbox, HTML, JavaScript, Eclipse IDE, CVS.

Sales Force Admin

Confidential, NY

Responsibilities:

  • Built sites for the public Interfaces and Angular Pages for the data binding and reports on visual force pages using charting.
  • Coded API calls to UPS and custom Visualforce pages for the data display and modification of the data.
  • Loaded the legacy data to the salesforce using Dataloader.io.
  • Used snapshot to deploy code from one org to another org in salesforce.
  • Used SQL to get the data from the legacy system and COPA do to integrate the user stories and to deploy the meta-data.
  • Built the custom refund process in salesforce which talk to PayPal and refunds the money based on invoice.
  • Wrote extensive remote actions and wrappers to get data to the Front end.
  • Worked on custom salesforce login pages so that customers can log into the communities.
  • Developed Apex triggers, Apex classes and test methods.
  • Developed Salesforce.com approval workflow for Account, Rate Change, and Order and Price objects.
  • Developed and configured various Custom Reports and Report Folders for different user profiles
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Created and used Email templates in HTML and Visualforce.
  • Performed the roles of Salesforce.com Technical Architect/ Developer in the organization.
  • Developed dynamic salesforce.com visual force pages using JavaScript, Ajax toolkit and jQuery.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Sales Force Developer

Confidential, VA

Responsibilities:

  • Built sites for the public Interfaces and Angular Pages for the data binding and reports on visual force pages using charting
  • Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management.
  • Created Visualforce pages to provide customer status to sales team and executive team based on different geographical location filters.
  • Developed triggers to meet the complex business rules on custom objects by following Apex Best Practices.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Created user Roles, Profiles and sharing settings.
  • Worked closely with sales team and business analysts, performed detailed analysis of business and technical requirements, and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Administrated and monitored the company's Salesforce CRM application.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Excel..

Sales Force Admin

Confidential

Responsibilities:

  • Administrated and monitored the company's Salesforce CRM application.
  • Implement, audit and maintain database security (create and maintain user and roles, assign privileges).
  • Wrote Scripts for automated database refreshes, automated backups, startup, shutdown or regular monitoring of databases.
  • Perform code review on SQL and related code as needed.
  • Customized the apps to match the functional needs of the organization.
  • Interacted with various business team members to gather and document the requirements.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce and Force.com IDE.
  • Develop, document and execute test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches

Environment: Salesforce CRM, partner WSDL, S-control, VF-pages, S-controls, App Exchange, Apex programming, MySQL, Iframe, Rally, Quality center, jMeter.

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