CAREER OBJECTIVE:

• To seek a position in IT infrastructure in a growth - oriented organization where opportunities of planning, deployment, supporting and administration of services like Messaging, end-user support, training, vendor management, quality management & documentation are available by using my experience in the IT field and in the process, learn and adapt to emerging technologies.
• Having more than 8 years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, software, peripherals, and networks.
• 6 years’ experience of on Messaging Applications Exchange 2007 and Exchange 2010.
• Managed Exchange 2007 on CCR and SCR environment and done troubleshooting and resolved all cluster related issues as well as worked and implemented Exchange 2010 DAG.
• Worked on database management issues on both versions of Exchange server.
• Having troubleshooting skills for mail flow and performance issues for Exchange environment.
• Worked with MFCMAPI, PFDAV and etc. tools to resolve the respective issues.
• Having experience on Disaster Recovery for both versions of Exchange Server.
• As well as having implementation experience on Microsoft Office Communication 2005/2007/MS Lync2010 Server and Symantec products.
• Hand on experience for Transition of Exchange Server 2003 to Exchange Server 2007/2010 .
• Superior troubleshooting and technical support abilities with migrations, implementation and innovation.

TECHNICAL EXPERTISE:

Messaging Applications: MS Exchange 2003, 2007, 2010, 2013 and Office365.

Migration Experience: Hand on experience for Transition of Exchange Server 2003/2007 into Exchange Server 2010.

Mail Gateway & Anti-Spam: - MS Forefront 2010, EOP, Iron Port C360, Google Postini Barracuda, McAfee Email Gateway and Send Mail.

IM Applications: - OCS 2007 R2 and Lync 2013

Mobility Applications: - AirWatch, BES 5, BES 10 and Good for Enterprise

Deployment Solution: Exchange 2003/2007/2010 , OCS 2007 and MS Lync 2010 and Windows 2008 DC/ADC

Archive and Journaling Solution: - Symantec E-Vault and Symantec Live office

Tools: MS Remote Connectivity Analyzer, ADBPA, MAP, PFDAV Admin, MFCMAPI and Lync BPA.

WORK EXPERIENCE:

Confidential

Technical Lead-Exchange (Asst. Consultant)

Responsibilities:

• Worked extensively with Implementation, Configuration, Design, Administration and Troubleshooting of the Messaging and collaboration environment (Exchange 2007, Exchange 2010, Office 365, SharePoint Online, Enterprise Vault, Iron port, Google Postini, Blackberry, Forefront, EOP, Active Directory, Lync etc.)
• Leading a dedicated Team of 7 members, providing Messaging and collaboration products end to end support to one of the World’s Major Life Sciences project.
• Troubleshooting and managing Exchange Hybrid environment with on premises Exchange 2007
• Add and manage domains into Office 365 for various services.
• Troubleshooting DirSync, SSO and Exchange Federation services.
• Troubleshoot and manage Skype for business online with the on premises Lync 2010
• Deploy and manage Exchange Federation services for cross forest to share the Free/Busy information.
• Migrate mailboxes from on premises to Exchange Online (Office 365)
• Assign and manage appropriate license for the Office 365 users.
• Responsible for managing recovery of high impact outages and incident management relating to the messaging and collaboration infrastructure
• Supress alerts for the Exchange Environment by resolving the re-occurring issues.
• Develop Service Improvement Plans for customers and tracking them till completion.
• Responsible for identifying automation opportunities to improve cost efficiency, stability and quality of service
• Create and implement multiple scripts to get an automated Exchange environment.
• Architect and Manage deployment of messaging and collaboration product upgrades for client customers

Confidential

Exchange Administrator (Senior Operation Professional)

Responsibilities:

• Designing, Deploying and Implementing Exchange Server 2007/2010/2013
• Troubleshooting Exchange issues of Mailbox, CAS and Hub Transport role like DAG, CCR and SCR implementation, CAS Array, Auto discover, Mailbox Migration and Database Troubleshooting.
• Upgrading of the Exchange and messaging infrastructure to the latest Service packs and roll ups.
• Configuration SPAM filters and assisting the customers in controlling SPAM mails
• Implementations of Exchange server backup best practices and troubleshooting
• Co-coordinating with other teams and Vendors for environment stability
• Responsible for analyzing and creating remediation reports, finding root cause analysis for the customer’s messaging infrastructure.
• Working for some of the leading industrial sector organizations, financial organizations, Health care organizations etc.
• Troubleshooting Exchange issues of Mailbox, CAS and Hub Transport role like DAG implementation, CAS Array, Auto discover, Mailbox Migration and Database Troubleshooting.
• Managing more than 60000 mailboxes on Exchange 2007/2010
• Managing more than 60 Exchange Servers and Blackberry Servers.
• Manage and support multiple projects as per the company GDF policy.
• Configuring and Troubleshooting high availability features like Active Passive Clustering, LCC, CCR, SCR and DAG.
• Deploy multiple PowerShell scripts to get the Exchange Health check properly.

Confidential

System Administrator

Responsibilities:

• Installation and troubleshooting of Microsoft Exchange 2010, Exchange 2007, Exchange 2003, OCS 2007 and Lync 2010.
• Configuring and Troubleshooting high availability features like Active Passive Clustering, LCC, CCR, SCR, and DAG.
• Troubleshooting cases related to Public folders, Recipient Update service, Mailbox Management, Information Store (Database) Management, Backup and Restore, Mail Journaling, Schedule Free Busy, Recipient Management Policies, Offline Address Book, GAL hosting, Performance issues, Migration, Disaster recovery, Front end- Back end and DMZ configuration, OWA, Active Sync, Certificates, SSL, Auto discover, Client Connectivity
• Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology Creating standard server build
• Manage Servers on Hyper-V technology.
• Administration of WSUS servers and deploying patches, Service packs and hot fixes.
• Creating standard Net-backup policies and taking back-up of the servers with Symantec Backup Exec 12 and HP Autoloader Restoring the data as per the customer request
• Preparing monthly work status report and updating technology specific documents
• Remote administration of servers for any problem across Fidelity offices related to Microsoft Windows operating system..
• Save the internet usage by restrict the unnecessary sites through the SonicWall Pro4100
• Secure the organization by implement policies through Symantec End Point Protection antivirus like USB blocking and etc.

Confidential

System Administrator (Sr. FMS Engineer)

Responsibilities:

• Implement and administration of Exchange 2007/2010 Server
• Managing technical support team which is responsible for infrastructure services on Microsoft Windows technology Creating standard server build.
• Windows Server 2000 / 2003/2008 administrations
• Manage Three Servers on Hyper-V technology.
• Troubleshooting Active Directory replication problems.
• Creating standard process for group policy deployment
• Active Directory users and groups management.
• Creating and configuring mail boxes according to company policy on Exchange Server
• Preparing daily checklist of Server health, utilization and backup.
• Design and implement a mechanism for handing on-off technical issues to other technical teams for resolution.
• Preparing monthly work status report and updating technology specific documents
• Remote administration of servers for any problem across Fidelity offices related to Microsoft Windows operating system.
• Handling 700 users of corporate office and including 16 branch office of all over India .
• Configuration of SCSI disks for RAID 1 and RAID 5 for Confidential Servers.
• Save the internet usage by restrict the unnecessary sites through the SonicWALL Pro4100

Confidential

Desktop Engineer (FMS Engineer)

Responsibilities:

• Assisting Customers in solving Internet related problems.
• Troubleshooting issues related to Mail Flow/ Database Defrag/Offline Address Book on Exchange Server.
• Installation and configuration, Raid 1, 2, 5 configuration, VMware workstation & MS-Virtual PC.
• Provide support on both Home networking and Single User Modems.
• Troubleshooting and configuring email clients like Microsoft Outlook 2003/2007 and Outlook
• Remotely checking the link status and monitor the network traffic and bandwidth.
• Operating Systems Supported: Win 2000, Win XP, Win Vista, Mac OS X etc.
• To solve all vendors related issues by communication