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Senior Program/product/project Manager - Consultant Resume

Atlanta, GA

SUMMARY:

  • Quality - minded professional with extensive IT experience, demonstrated fluency in both current technology and business processes. Offer experience setting and meeting departmental and organization goals, managing resources and departmental budget, define and implement organizational roadmap and business strategy, build and mentor teams to achieve specific goals.
  • To combine the business and Information Technology knowledge and experience to create a strategic tool in business decision making process and also to obtain a long-term senior Information Technology management position with a stable company

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Senior Program/Product/Project Manager - Consultant

  • FirstNet program, multi-year, multi-release, $150mil initiative to support First Responders request managed using SAFE 4.5, Lean Agile and Waterfall
  • Program Manager for DEEP program, multi-year initiative to Device Enrollment Enhancement Program (DEEP) for enterprise customers. Free of charge service, allowing a company to register the non-iOS device configuration (Samsung, Windows, OEMs), including MDM settings, automatically sent to the registered devices over the air upon activation
  • Program Manager for Apple DEP program, multi-year initiative to Device Enrollment Program (DEP) for enterprise customers. Free of charge service, allowing a company to register the iOS device configuration with Apple, including MDM settings, automatically sent to the registered devices over the air upon activation
  • Program Manager for Wireless Business Phone, multi-year initiative to introduce a new Mobility device over VoLTE and 3G services that replaces existing legacy Wireline phone
  • Lead Project Manager for Enterprise CRU Support in Retail - Self Service and POs, multi-year initiative. Commended by business sponsor and VP - Business Customer Care for the outstanding IT and Business partnership throughout the project
  • Envisioned and introduced Key Reporting Indicators (KRI) concept to SBS Reporting team and worked closely with business to implement the KRI. KRI reporting is used to validate life cycle of SBS orders, data verification, validation and corrective measures
  • Managed June 2011, Feb 2012 Small Business Solutions releases, $34 million dollars budget, primary goal is to deliver one stop shopping experience by for small business customers
  • Received “The Confidential &T Customer Rules Award” for implementing June 2011 SBS project, started 4.5 months late but implemented on-time and budget
  • Worked closely with Business and IT leadership to define and implement Feb 2012 GO2GA (GO to General Availability) strategy. Ask was to provide IT support to business and IT preparedness (environment, applications, CPC product data etc.) for GA
  • Responsible to manage for all strategic applications (105 application teams includes OPUS/OM, Phoenix, Premier, EFMS, GIOM, GCP- onsite/offshore) required to deliver Small Business Solutions (Mobility and Wireline includes UVerse, DSL, PBX, for Home and Business) initiative
  • Manage a team of 7 senior managers, 3 enterprise wide Solution Architects, 3 Data Architects, 46 technical resources ( Confidential engineers, designers, business analysts, test team) overseeing their work, and ensuring that they build high quality applications and features
  • Member of IT/Business strategic partnership core team that determines the business functionality and priority over a rolling 3 year period
  • Work closely with business stakeholders to determine the functionality delivered during our quarterly releases
  • Responsible for budget management including capital allocation and expense funding; reconciling expense to estimate, coordinating, evaluating and partnering with technology vendors (IBM, AMDOCS) and work closely with senior IT and business executives
  • Provide weekly, monthly, and quarterly updates to the senior IT and business executives
  • Responsible for software application delivery with off-shore component and program management using Confidential &T IT UP, Agile and Waterfall project management process
  • Help the business to develop business cases, defining business/technical requirements, program scope and work schedules
  • Develop Confidential project plan, allocate appropriate resources, maintain appropriate staffing level to ensure predictable delivery of multiple applications and projects
  • Handle recruitment, training and performance management of team members

Confidential - Atlanta, GA

IT Application/Product Manager

  • Manage the enterprise wide Data Warehouse Development team that deliver the Master Data Management, Data Warehouse and Business Intelligence initiative for Wireline and Wireless business unit including integrating BI in to the Confidential &T e-commerce web portal. Environment includes Java for wireless, .net for wireline, Siebel Analytics, Informatica, Oracle and Teradata
  • Lead the Oracle to Teradata DW replatform project and worked closely with all impacted application teams (front and back-end)
  • Managed a team of 5 senior application managers, 38 on-site Confidential engineers (architects, designers, and developers), 65 off-shore development resources, testing group and overseeing their work, and ensuring that they build high quality applications and features
  • Responsible for software application delivery with off-shore component and program management using Confidential &T IT UP, Agile, XP and Waterfall project management process
  • Help the business to develop business cases, defining business/technical requirements, project scope and work schedules
  • Develop Confidential project plan, allocate appropriate resources, maintain appropriate staffing level to ensure predictable delivery of multiple applications and projects
  • Responsible for budget management including capital allocation and expense funding; reconciling expense to estimate, coordinating, evaluating and partnering with technology vendors (IBM, AMDOCS, NCR, Infosys) and work closely with senior IT and business executives
  • Single point contact for rest of the organization to identify and quantify business issues and assist in setting strategic technical direction
  • Partner with product management and report the program status to senior IT and Business executive management to set the direction for Confidential
  • Handle recruitment, training and performance management of team members
  • Provide weekly, monthly, and quarterly updates to the senior IT and business executives

Confidential - Carrollton, Texas

SeniorProgram Manager - Consultant

  • Senior Application Manager responsible to create and manage Financial Workbook, capacity planning, stakeholder communication and relationship, release management, change management, risk management, business and technical solutions, business requirement gathering, software development, implementing new architecture, hardware and software upgrades, integration to SAP MM, BW, and CRM application, and vendor management for the following multiple concurrent projects:
  • Hands-on Product Development Manager responsible for Order, Inventory and Billing Management, a Java J2EE based e-commerce B2B and B2C application, and Mobile Manager, a had held device run on .net environment, with 8.2 million dollar budget: and the responsibilities include:
  • 32 resources BA, Architect, Designer, Developers, QA, Change Management, and Production Support
  • Oversee 3 project managers to establish Dev, QA and Production to switch from Solaris Unix to Windows
  • Scrum master to lead multiple sprints and worked with business and IT to transition from Waterfall methodology to Agile
  • Supplier Management, a Web portal using Java J2EE Framework, on-time under 18% budget, a 3.2 million dollar 13 month project and the first one implement the EDLC process
  • Technical Project manager to enhance the Decision Support System based on their Teradata Data Warehouse, a 1.2 million, 10 months, 18 resources with on-time delivery and 6% under budget. Primary goal of this project was build a centralized data repository, make the data available to the business user and optimize the process for greater improvements in performance
  • Build Executive Decision Dashboard, a $450K and 12 resources project, to help management drive their business decision making from the current Data Mart
  • Manager for 3 project managers, 4 technical resources and $2.75 million budget, to conduct functional and gap analysis, determine custom changes, manage design, development and implementation of Enterprise Revenue Management (ERM) project using EDLC project methodology for McKesson clients
  • Part of PMO office and PM Manager responsible for 6 Project Managers, worked with the IT and business stakeholders to define and implement new Enterprise wise Development Life Cycle (EDLC) standards for project managers, and business and IT stakeholders EDLC is a combination of SDLC, PMI and other predominant project management methodologies
  • Reported to Senior VP Development and responsible to provide weekly, monthly and quarterly updates to senior IT and business executives

Confidential

Manager Strategic Confidential

  • Confidential Manager with direct responsibility for two program managers and sixty three project managers, to develop and deploy Java J2EE applications Order Entry and Network Entry, $21 million budget, with Oracle Siebel CRM suite
  • Application Manager responsible to provide the technical solution and helped to create data modeling for data optimization
  • Scrum master for multiple sprints and to lead the transition from Waterfall methodology to Agile
  • Project manager to Interface Supplier Management data into the Data Warehouse using Informatica ETL tool
  • Worked closely with senior executives to obtain budget, resources, and provide weekly program level update

Confidential - Bentonville, Arkansas

Senior IT Technical Director - Confidential

  • Manager responsible for 8 project managers and managed Sam’s Club’s Customer Relation Management application (CRM) initiative implementation, a four year project, using SDLC Waterfall, Six sigma and CMMI
  • IT Application Director responsible for 16 technical resources (BA, Designers, Developers, QA and Production Support) and software Confidential (Merchandising, Replenishment, POS, Supply Chain Management (SCM), Data Warehousing and MDM) both hardware (8 Unix Servers, 4 Apache Web servers, 6000 desktops, printers, camera, scanners) and software, for 560 Sam’s Clubs and deployment in US, Mexico, Brazil, China and UK
  • Product Development manager for .com e-commerce product, a C2B and B2B web application, that allows the customers and business partners to place orders on-line, payment process, click and pull, suggestion list, order tracking, promotions, customer targeted advertisement, and cross departmental promotions:
  • As a part of our SOA strategy, lead the implementation of Enterprise Service Bus architecture to handle the CRM application messaging across 560 stores
  • Project Manager for the Sam’s Club’s Discover Card Confidential

IT Technical Manager

Confidential

  • Technical Application Manager responsible for 3 project managers and 68 technical resources to re-architect Data Warehouse and to lead Master Data Management initiative, a 2.5 years, enterprise wide program. Also, developed Business Intelligence driven applications and worked closely with Chief Information Officer (CIO)
  • Data mining, statistical modeling and executive reporting, building and deploying applications based on the intelligence gathered from Data Mart:
  • Foundational data for Master Data Management (MDM),
  • Day-after Thanks Giving (Blitz) analysis,
  • Missed Sales Opportunity and Report Confidential the store level
  • Confidential call-center data for customer calls and customer support employee productivity analysis,
  • Confidential .com item selection,
  • Predictive analysis such as Smart Buyer, Event based replenishment, market basket analysis, customer and competitor profiles based on customer behavior and patterns
  • Lead a group of business analysts to study the current Supply Chain business process, gather the business requirements, identify the gaps, provide alternate options and the cost associated with it to the senior management, prioritize the initiatives and lead the project to the implementation
  • Technical Project Manager with 6 project Managers and 18 technical resources to analyze and document the existing EDI application, a .net environment, worked with the architects to create the “to-be” system, developed and implemented systems. Primary goal was to create a new external web portal application for 15,000 small vendors and upgrade existing software and hardware to support large vendors
  • Provided weekly, monthly and quarterly program update to the business and IT senior executives

TECHNICAL SKILLS:

Methodology: PM Life Cycle, SaFe 4 Agile, Lean Agile, Kanban, SCRUM, IT UP, SOA, ESB, SDLC, EDLC, ASAP, XP, RAD, JAD, RUP, SAS, Oracle AIM, OOD, Data Vault Modeling, Teradata MLDM Integrated data model, Kaizen, Six Sigma, CMM

Database: Oracle 11i, SQL Server, Teradata, DB2, Informix, MySQL, MS Access, MS SharePoint

Content Mgmt: ExStream Dialogue

ETL Tools: Informatica, DataStage

Middle Ware: IBM MQ Series, Topend

ERP Packages: SAP A/P, A/R, BPP, BW, FA/FS, G/L, ITB, MM, CRM, RxPak modues, Oracle ERP Retek, Oracle Siebel CRM Suite

Languages: C++, Turbo C, Java, J2EE, EJB, Java Swing, .NET, JCL, Mainframe COBOL, RPG, AS400, MFCOBOL, DG COBOL, RPG, VB, HTML, XML, ASP, VBscript, JavaScript, SQL, PL/SQL, TeraData SQL, WebLogic, iAnywhere, Mobilink, Biz Talk, Power Builder, Oracle Forms, Oracle ReportsTools: Prism, Clarity, Rally, AgileCraft, Visio, Business Objects, MS Project, PlanView, OraCase, Crystal reports

Software Applications: MS Office Suite, SHAW, Gentran EDI

Environment: Unix, Mainframe, Windows, VAX VMS, DEC PDP 11, Data General

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